Duplicate order after "failed" payments, dead support email, no refund
In July 2026, I tried to buy one order for supplements from this company after seeing an advert. Both of my payment attempts were shown as "failed", so I assumed nothing had been charged. Later that day, both payments appeared as pending on my bank account, and both orders were shipped and delivered. I ended up with twice the amount I intended to buy.
The support email address on my order confirmation (support at get-radiance.com) bounced as undeliverable, so I could not contact them before the goods shipped. The website, the support emails and the returns address used three different names (Neo Force, get-radiance and Keto Plus), which made it hard to know who I was dealing with.
When I did reach them through another address, they offered a 30% discount (later 35%) to keep both orders, or a return at my own cost, including import fees to the Netherlands. When I offered to keep the goods at a 50% discount, or to return them unopened at my own postage cost for a full refund, they replied that they don't accept returns after 30 days. That window had passed only because they and my bank had spent weeks back and forth trying to resolve it.
I have not opened either package. I am still out of pocket for an error caused by their checkout system.
My advice is to check that the support address works before you buy. If a payment shows as failed, check your bank account before retrying.
