Excellent transaction, very pleased. Considering the amount of different sellers very fast and fair proxy service. Packaged smart, safe and responsible. Shipped fast so took less time than expected fr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Always has what I'm looking for, easy to use, and is handled well with care every time. Prices have increased for shipping quite a bit, but that's understandably not their fault. Tariffs are to blame... See more
Ordering is an easy to understand process.I really appreciate the 45-day storage option for ordered goods as it means you can get many items you paid for in one package. I have not encountered any iss... See more
No problems, everything shipped beautifully. I suggest using this if you plan to spend money for merch, and don't want to get scammed off another 2nd hand site.
Company details
About Neokyo
Written by the company
Welcome to Neokyo!
We help you purchase your favorite and authentic Japanese products from real marketplaces and online retailers in Japan.
Shopping for your must-have Japanese products is easier than you think :
- Find your favorite collectibles, snacks, and more by searching the largest Japanese marketplaces on the web, or check out our top picks and recommendations.
- Once you've picked out your to-go items, you can forward your purchase request to be filled. It's easy, and we'll provide you with a quote so you can master your cost before committing.
- Planning to order items from multiple shops? No problem. We'll safely store your items until you're ready to ship - up to 45 days - so you can save big on international shipping costs.
- We carefully pack your items and send them directly to you. Choose from 8 worldwide insured shipping methods.
Why should you choose Neokyo over other Japan proxies?
- Our service fee is among the lowest on the market and will be ideal for hobby collectors. We do not carry over millions of plans, and mastering your costs is easy.
- Neokyo is heavily community-oriented. We own a down-to-earth Discord server with over 7000+ members where support can easily be found, either from Neokyo staff or regulars. For us, it also makes for a great opportunity to receive feedback and suggestions to ensure we cater to YOUR needs.
- Our packing routine ensures that your parcel will safely be prepared in accordance with the nature of the items you purchased. No need to select a "safe" option at an additional cost. We try to deliver the best result for all our users.
- We are partnering with some of the best Japanese marketplaces such as Rakuma, Mercari and Surugaya etc.
Feel free to join us today!
Contact info
Fukuoka, Japan
- support@neokyo.com
- neokyo.com
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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Simple and straightforward
Everything was pretty straightforward and easy. At one point, I even had an item canceled because the seller was considered suspicious, and I appreciate this site looking out for me! I'm American, so I can't tell very well which sites are legit, so this deputy service is super helpful. I like the variety on here as well. Got my stuff pretty fast and in great condition! Shipping is expensive, but that's more a USA issue with tariffs and import fees. Overall this site is a really good value to find unique Japan-only items.
April 23, 2026
Great
Packing speeds are kind of slow compared to other proxies, but the packaging methods are a lot better (no extreme amounts of extra volume, etc.).
January 24, 2026
Easy to order and the package was very…
Easy to order and the package was very neatly packed. It took a while to get shipped but I am sure this was temporary. Would use again.
April 21, 2026
Awesome service
Great service, neat packaging, reasonable price. Great support from the discord server.
April 23, 2026
Great delivery
April 23, 2026
The buying experience was very easy and…
The buying experience was very easy and everything was delivered without issue. I am very satisfied and will use Neokyo again in the future.
April 23, 2026
Neokyo is my go-to Japan proxy service…
Neokyo is my go-to Japan proxy service for over two years now. The UI is fairly easy to navigate, buy requests are done almost immediately, I can also place preorders without worrying about it being a scam and whatnot given the long waiting period. Warehouse storage duration of 45 days is also pretty generous, gives me ample time to browse through more items so I can save on shipping. I greatly appreciate the way they pack my orders. Very neat, very protected which gives me an ease of mind. I've pretty much recommended Neokyo to every one of my friends too.
April 23, 2026
Great.
Their website was easy to use! Understood the process and ordered without any hassle. Different new paying methods and cheap alternative! Orders are easy to make through their site.
April 24, 2026
Wonderful first experience!
Used Neokyo for my purchased Mercari items and found them to be a great option for proxy shipping! It's easy to use and has occasional coupons for some of their sites. Fees and and such are also outlined on their site, and I found that even their shipping fee estimate calculator was accurate for my items. Loved that they have cheaper proxy and shipping fees compared to other more known services. Packaging took more time than I would've liked, but otherwise no other cons for me. The items were also packed really well: individually in small packets when purchasing items from different sellers, and collectively using bubble wrap and taped down on the sides of the box, with packing paper to protect it underneath. Used Japan Post EMS as it was (surprisingly) the cheapest (and fastest!) option for me at the time, and was pleasantly surprised to see I wasn't hit with customs fee.
10/10, would definitely use Neokyo again in the future :)
April 21, 2026
My package has been lost for 15 days
April 11, 2026
Doesn't offer international epacket…
Doesn't offer international epacket light or airmail unregistered so I ended up having to pay a fortune in shipping, but I suppose that's my fault for not checking in advance 🤷♀️ Took almost a week to consolidate and ship out my package. Takes too long to complete buy requests (~12 hours in my experience every time), another proxy I used had it automatically buy your item instantly? Only upside is they're the cheapest to use, so I guess you get what you pay for. Won't be using them again.
April 25, 2026
Cool service
team quick to reply.
website clear and easy to use.
i would recommend an aggregate search option to browse through all platforms at once instead of switching from one to another
April 22, 2026
Very easy and convenient to use
Very easy and convenient to use. Found good items in cheaper prices.
April 27, 2026
Shipping estimates
Shipping estimates need to be more accurate. I wasted 60 dollars for something I bought for 10
April 25, 2026
Nothing bad to say
Transparent and safe delivery service and nothing else. I live in the US so tariffs and shipping fees are a pain, but there's a nice warning/disclaimer telling you about that before you order.
April 20, 2026
Fast delivery
Fast delivery, after being in Japon and missed the opportunity on buying this article in Kyoto, I came accross this website. Of course I added a bit of money, but even if the whole process took a bit of time. The delivery was super fast.
April 21, 2026
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