NeoLux Watch & Co. Reviews 170

The custom watch i ordered is absolutely gorgeous!!
Everything about it seems to be high quality and works excellently!!

Order arrived on time in great shape. Customer service was immediately helpful responding quickly to me questions.
Overall experience was great.

This company's customer service is outstanding, with clear communication and swift refunds. I plan to make future purchases when my schedule permits.

Firstly it took longer than expected to arrive and watch looks so fake. I will give 1 put of 10 to them. Even seller not accepting the return he is just running shopify store . Its waste of money they are not returning the money as well. Very very bad quality

The whole process was amazing from start to finish.
Everytime I use their live chat on their website, there is a response within 2 minutes. This is unmatched top grade service that you will not find anywhere else these days.
The case factor is also always top notch as well. I requested some end product photos for a few models and I was told they will be emailed to me. In 20 minutes I received these in my inbox and it helped me decide on my purchase.
The shipment was fairly fast, didn't feel overly long for something coming to Australia haha.
Will definitely be shopping again for a new model :)

I purchased a Seiko Moonwatch Mod watch from NeoLux in Dec 24 and I have to say I’m extremely impressed with the quality of service and communication, the speed of shipping, and the watch is an absolute stunner. I put it on a racing black leather strap and POW!!!

Will buy a No time to die Mod of them next pay. Highly recommended.

Just placed my second order, the quality and workmanship is incredible. The customer service is equally as impressive.

Will buy again.

I just got my Seiko Daytona mod in yesterday, EXACTLY as ordered! After having a problem with another vendor sending me a completely different Seiko Daytona (different sub-dials), this one is precisely what I wanted/ordered/received. It took a bit longer than anticipated, but given the weather issues, I can't hold them responsible. I immediately put it on an alligator Bund strap (ala Paul Newman); even the lume is decent.

From the first moment i sent a message and they answer all mu questions fast. They arrive 3 days before the expected delivery day. Nice protected with bubble wrap and they send you the tool to fit the bracelet. I get 2 on this first order and i will get some more soon 🙌🏼

My wife bought me Seiko Mod GMT-II Pepsi and i love it. The workmanship is really great for the price. The shipping took 6 business day.I will order again in the future.

Customer service is top tier! Super helpful when it comes to adjusting the sizes, quality is good too. Would purchase again do doubt.

I was skeptical at first but once I ordered Gabriela communicated throughout the entire order process! My watch arrived and it blew my expectations away! Extremely well built, weight is on point, and the watch looks and feels amazing! Took my watch 5 days to get to me and I had to change my order to a different band and they did that with no problem or issues! Will be buying from them again love the results! Thank you Neolux!

it is really a wonderful and Beautyful watch.

Awesome products! Top notch quality😇

The watch itself looks solid. The gems are set nicely.

Great customer service and the band looks great.

The purchase process was simple and follow up communication was fast. I was kept informed of the status of my order and I appreciate that. Delivery was quick as well!

Ordered my watch, delivery was fast and very easy! Received the watch and it was beautiful ! 👍🏼, I will definitely be getting another one soon !

I bought a pepsi seiko and the order came in less then a week and since the watch is just perfect as advertised and the constumer support is awesome anwsering really fast so in all 5 stars