Played a weekend because I wanted something I could play in short bursts without constant loading. Registration and deposit were normal, and the games didn’t crash even when I switched between a few.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Before you even consider this casino, read my previous review. This is a follow-up because instead of fixing a serious issue, Neon54 is now giving me the ru... See more
Company replied
Gave it a try during a short break at work, mostly to check how the games will run on my tablet. Withdrawal took roughly two days - not fast, but it completed, nothing much to add here honestly, had n... See more
Company replied
They do not process withdrawals. I have submitted numerous withdrawal requests, but they are not being processed. You write emails, you talk to the chat, they use pre-written responses and still do no... See more
Company replied
2.6
Poor
112 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a withdrawl of 500€ and its been…
I made a withdrawl of 500€ and its been 4 days. Today i got an email that my withdrawl was canceled and when i tried to login it says account under review. I tried to speak to them but im not getting clear answers. Please any tip that would help.
August 8, 2025
Unprompted review
Reply from neon54.com
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
neon54.com
Possible scam
I'm waiting for the withdraw of winnings from 12.07.2025. Customer service does not provide any explanation except that they are overwhelmed with withdrawal requests. So today is the 8. The day I'm waiting for a review by the finance department to even give me permission to withdraw
July 12, 2025
Unprompted review
Reply from neon54.com
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
neon54.com
Wasn’t expecting much but it surprised me
The graphics are top-notch and everything runs super well. Support helped me fast, and there are way more slots than I thought. Really enjoyed it overall.
May 6, 2025
Unprompted review
Reply from neon54.com
Dear Customer,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
neon54.com team
Disappointed this Casino
Deposit its fast, withdrawal too slow or scam your money. Its already 4 days its still nothing. This casino its a scammer beware!
April 27, 2025
Unprompted review
Reply from neon54.com
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
neon54.com
Scummy company and a major scam
Scummy company and a major scam. It’s clear as day they are scamming people daily.
The deposit process time is instant. But the withdrawal portion is clear as day, they keep providing generic replies and say to “please be patient”. At this point, I feel like my moneys gone and that’s my loss. I should know better than to trust these trash sites ever again. Whoever is operating their site. Karma is real.
February 28, 2025
Unprompted review
Reply from neon54.com
Dear JJ,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Birthday bonus are needed on the site for players
Very cool site with a variety of games
Instant withdrawals without commission
Regular good bonuses
So everything is good but I would like to see birthday bonuses (like on other site for loyal players like me). Still recommend giving it a try.
February 19, 2025
Reply from neon54.com
Dear Bryce,
Thank you for the kind review! We truly appreciate your feedback. We're delighted to hear that you're happy with our services. Your satisfaction is important to us, and we look forward to providing you with the best service.
Best Regards
Neon54 Team
TERRIBLE
TERRIBLE! Been on live chat for nearly an hour to get my acc closed , passed into 3 different agents and they still can’t do ! Absolutely the worst casino ever ! Stay away at all costs
July 1, 2024
Unprompted review
Do not under any circumstances deposit…
Do not under any circumstances deposit anything in this casino. the casino does not agree to accept my withdrawal request and the customer service says that they will take the matter forward but nothing changes?
April 23, 2024
Unprompted review
Reply from neon54.com
Dear Kanye,
We thank you for your feedback and are sorry to hear you've faced difficulties on our website.
Please note that withdrawal processing speed is dependent on the method used. We can assure you that in most cases transactions are near instant.
To give you more details on your specific case please don't hesitate to get back in touch with our customer support.
We wish to see you back on our website soon!
Kind regards,
Neon54 Team
scam site they didnt find my "deposit"
scam site they didnt find my "deposit"
-25euro
not recommended
February 21, 2024
Unprompted review
The guys are the total scammers!!
The guys are the total scammers!!! They don’t pay out our earnings!! We’ve been trying for two weeks now to get our winnings and they either cancel our withdrawal or they say there was a technical issue!! We’re in constant communication with their TERRIBLE customer service and none of them are helping us!! Our only route now is the court!! Even the lawyers will get less money than the ones they owe us!! Disgusting site and disgusting people, we’re not gonna let you get away with this, we’re gonna hunt you!! If anyone from your sh**ty site reading that, get in touch with me immediately!!
November 27, 2023
Unprompted review
Reply from neon54.com
Αγαπητέ πελάτη,
Σας ευχαριστούμε για τον χρόνο που αφιερώσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε εκφράσατε την απογοήτευσή σας.
Ζητούμε συγγνώμη για την αναμονή, αλλά θα θέλαμε να επισημάνουμε ότι ο χρόνος που απαιτείται για την επεξεργασία των αιτημάτων ανάληψης είναι ενδεικτικός και μερικές φορές μπορεί να υποστεί καθυστερήσεις σε σχέση με τον αριθμό των ενεργών αιτημάτων και με περαιτέρω διαφορετικές συνθήκες.
Ως διεθνές καζίνο, τα αιτήματα ανάληψης ενδέχεται να υπόκεινται σε ελέγχους για επαλήθευση και ασφάλεια που μπορεί να προκαλέσουν περαιτέρω καθυστερήσεις σε σχέση με τους εκτιμώμενους χρόνους.
Ειδικότερα, σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, η Εταιρεία μπορεί να καθυστερήσει την επεξεργασία των αιτημάτων ανάληψης για τη διενέργεια ελέγχων σχετικά με την ταυτότητα του Πελάτη, το υπόλοιπο του λογαριασμού, την πηγή των κεφαλαίων και τη συμμόρφωση με τους Όρους. Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να διερευνήσει τα παραπάνω και ο Πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε έρευνα αυτού του είδους.
Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν με επιτυχία όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.
Υπό αυτή την έννοια, διατηρούμε το δικαίωμα να χρησιμοποιήσουμε κάθε πρόσθετη διαδικασία και μέσο που κρίνουμε κατάλληλο για την επαλήθευση της ταυτότητας, της ηλικίας, της κατοικίας και άλλων περιστάσεων (KYC), τόσο πριν όσο και μετά την πραγματοποίηση καταθέσεων στο λογαριασμό ή/και μετά την πραγματοποίηση ανάληψης, σύμφωνα με την ευρωπαϊκή νομοθεσία για την καταπολέμηση του ξεπλύματος χρήματος.
Τέλος, λειτουργώντας σε διεθνή δίκτυα πληρωμών και τραπεζικά συστήματα και όχι σε εθνικά, υπάρχει δυστυχώς ο κίνδυνος ότι μερικές φορές ο χρόνος που απαιτείται για τη μεταφορά των χρημάτων μπορεί να διαρκέσει περισσότερο.
Σε περίπτωση που πιστεύετε ότι χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, σας καλούμε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat (ενεργή 24/7) ή μέσω ηλεκτρονικού ταχυδρομείου για να δώσετε οποιαδήποτε λεπτομέρεια που πιστεύετε ότι μπορεί να είναι χρήσιμη σχετικά με το πρόβλημα που αντιμετωπίσατε, ώστε να μπορέσουμε να σας βοηθήσουμε με τον καλύτερο δυνατό τρόπο.
Σας ευχαριστούμε για την κατανόηση και την υπομονή σας και με την ευκαιρία αυτή σας στέλνουμε τους καλύτερους χαιρετισμούς μας.
Η ομάδα της Neon54.com
Took $40 off me for one claw drop on a…
Took $40 off me for one claw drop on a machine which I didn’t bet and payment area took 2 payments of $20 when I only wanted one. Support said I lost $40 on one drop which I couldn’t see. Who bets $40 on a claw drop blind. Support wouldn’t recredit me and now I am getting scam texts to my mobile from Kiwibank
October 29, 2023
Unprompted review
Terrible
Terrible ! don’t pay out larger winnings - stay away!!!!!! They need to be looked into by the international gaming commission!!!! Might get that started !!!
September 14, 2023
Unprompted review
Totaly scam
Totaly scam. Dont give bonuses. And dont pay out withdrawls. Costumers service is the worst i have been in contact whith in years. STAY AWAY!!!
December 18, 2022
Unprompted review
Reply from neon54.com
Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
We pride ourselves on offering many promotions and games to customers at all times, as well as reward those that are opted-in to marketing communications with regular bonuses and promotions via email and SMS!
We have many withdrawal methods available on site; but please be aware that withdrawal speeds are determined by both our withdrawal providers, and your bank.
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@neon54.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.
Many casino games,fast withdrawal
I have only had good experiences so far. There are many casino.games. The withdrawal will be made within a 3 working day
December 6, 2022
Unprompted review
the site is the worst casino site ever
the site is the worst casino site ever. depsit bonus worst. They game me $5 limit on $100 bonus. I would tell them their actual support sucks and it does and i hurt their feelings. Ok cant say sucks dumb stupid is a good description of support but they cant take the criticism. Constantly dont read what i ask them and frustrating. Can i give this casino a minus. Got my money and ran. Terrible site. Other casinos i can use different casinos at site apparently i am in the wrong country. They geve themselves a 9.9 review lol.
September 9, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.