No accountability
Don’t expect customer service or accountability.
I have ordered 10+ items from Neon Earth and some were great, unfortunately because quality control does not exist at the factory apparently some were terrible and unusable. What should have been easily fixed at minimal cost wasn’t. They don’t care about their customers after the sale has been made.
You’re rolling the dice if you go with Neon Earth. Every other major custom print on demand service out there has systems in place to ensure quality control before items are printed Neon Earth does not.
Reply from Neon Earth
Hi Brinkley, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
