neoprocycling.com Reviews 

Do not order from this company. Horrendous customer service. They’ll take your money then tell you too bad, your loss.

Placed 4 orders over a 12 month period. 3 of the orders were for "in-stock" items. On each of those orders nearly 2 weeks passed with zero communication. Reached out directly only to be told their order "queue" was backlogged....again. After another week, they were "out of stock". NeoPro are a fly-by-night business. They take orders, collect money and then send their order off for production. Horrible business model IMO. I would strongly discourage anyone from doing business with them.

Impossible to contact this company have been waiting for a refund which they now say was never returned. There always looking into it! . It was tracked by Australia post. Never use this site. I should have listened to all the other complaints for refunds. No way to contact this terrible company

Ordered during annaul sale off an instragram ad. One of the guys at work was talking about their gear so I thought "Why not?!" I needed a new set of nicks so decided to grab a jersey as well. I'm a fit 5O year old bloke who has worn medium size shirts for my entire adult life so I of course ordered a medium. The gear arrived and when I tried on the nicks they were a bit snug, but the jersey was soooo tight - a small any day of the week. I tried contacting them but response times were hideously slow, and you can't talk to anyone, so you have to wait until they get around to checking their emails - no problems updating their insta profile though. Anyway... I eventually find out that they don't do exchanges for whatever reason (kept secret) so refund was the only option - which I had to pay for. So I followed their directions and sent of the tiny jersey nearly three weeks ago and still haven't seen my refund.

Avoid these clowns like the plague.

Terrible customer service. Still Waiting on a refund from an order that I never received on November. I see their website has reviews posted for May and October of this year 2023. I can't belive they have fake reviews for dates that have not passed yet. Do not order from them, you will Waste your time and money.

I just get a reply over a year later??? More proof of terrible customer service. Also I did not get a full refund. They kept part of the money from my order plus the shipping charge. That is why I blocked their advertising emails and didn't bother to order again.
There are plenty of other companies with better quality jerseys and cycling bibs that you will not go through the hassle I did with Neopro cycling. I Still do Not recommend them. Also other fellow cyclists have stated they had similar order issues and the quality of their cycling clothes is Not good.

The products sizes are not accurate. The quality of the kit is certainly not as equal to the big brands, there is a reason your paying so little. The customer support is aggressive and unhelpful when trying to work with them to resolve issues.

Nice jersey, good price, but the size guide is off. Fits more like European sizes. Order a size up from what their size chart recommends. I'm 5'8" 180 lbs, 42-43" chest and they recommend a large, Castelli XL fits me perfect and I suppose their XL would also. It's a good thing my wife likes her jersey a little loose and not skin tight so she got 2 new jerseys. Her bibs were small and they fit her perfectly. Took three weeks to receive my order and I had to inquire after a week because I had not heard anything from them after they had already charged me. I might give them one more chance but not sure.

Really bad quality gear. 1/3 of the price bu 1/10 of the quality of the big brands.

Waiting a long time for items to be shipped.

YOU HAVE BEEN WARNED - ONLY POSITIVE REVIEWS GO UP ON THEIR FACEBOOK AND WEBSITE. BUYER BEWARE.

Brought a bib at full price around $110 including shipping, Shipping took forever around 2-3 weeks. Been wearing them for about 2 months now, absolutely disappointed at the quality of the product. Their statement of "1/3 The Price of Big Brands with Premium Quality" was load of rubbish, it was more like 1/3 The Price of Big Brands with 1/3 of the quality. All the threads are falling apart, and 2 massive holes on my inner leg since the threads was broken. Threads on the inside of the bib was no different, all coming off and falling apart. With the amount of money I spent on this and it was all gone after 2 months of use. Never again Neopro. Marketing team for sure did a good job. I wouldn't trust the review on the website If I was you.

I paid $63 for bib shorts ($48 + $15 express post).
Tried them on and they seemed ok, snug fitting and thought ok, could be pleasantly surprised….. but discovered they are not made to suit the male form and end up being very uncomfortable in a very short space of time once on the bike.
They refused a refund.
I usually buy Assoss cycling clothing but in trying to support a “local” supplier I have found that you really do get what you pay for…. They are cheap for a reason…
Never again.

They shipped me the wrong colour jersey and then trying to get a refund has been a dragged out process of endless following up. Then they don’t refund the shipping or taxes! Never again NeoPro

Brilliant bib overalls. Timeframe to Queenstown NZ was only a week. Most comfortable ones I have ever had. Will be buying more apparel from them.

I am disappointed in the quality, particularly the quality of the jersey fabric. It is basic polyester that feels wet and clamming on rides. I bought the Bliss jersey and it developed a small hole after one laundering. NeoPro gear IS inexpensive, so you get what you pay for.

Worst customer service. Misleading statements about having the "best quality." Threads pulled while on super gentle wash, inside out, with nothing else in washer, ON FIRST WASH. Now they refuse to accept return. And took months to ship.

This is the first time I've ever written a review on a company. This is hands down the worst customer service I have experienced. I put in an order on March 7 and after a week of not hearing anything I emailed to ask what was happening. They said shipping delays with no further useful information. I followed up two more times to keep being told they have a shipping delay. When I checked their site to see the item in stock again, they cancelled my order. Was it because the item was listed for $10 more? Maybe.

They might have decent products, but they don't know how to run their business.

Slowest delivery ever. No idea of items ordered are on back order, if they’re in stock or when they’ll be sent. Don’t order unless you can wait at least a month. The gear is ok but the service is rubbish.

Initially pleased with the products, albeit not as stellar as the seller's hype makes them out to be. Placed some good feedback and got this 'thanks for the love' reply. Ok, so a bit over the top, but so be it. Nov 6 I ordered a jersey for ~$75, but misjudged the size, noting I went by the size guide supplied - which many have commented is off by a least one size. Fair enough, went to their website and started the return process, as per their procedure. It needs to be noted I had tried on the item for about 40 seconds, without zipping it up - and I was clean. I took it off, and as I had cut of the tag (attached by those thin little plastic ties which are a pain when trying on a race fit cycling jersey), I placed the tag with the neatly folded, as new and clean jersey in the bag it came in and posted it to the provided address the day after I received the goods. A month later, I get an email, obviously clobbered together on a mobile, stating I had damaged the goods, the sizing printed in the collar had worn off and the jersey was not clean, due to "improper try on etiquette or garment use". All untrue. The bit about try on etiquette is both ignorant and arrogant. I wrote back, politely explaining the case as described above. I got an unpleasant reply stating no matter what, I had cut the tag off and as that was their policy, that was that. I could get the jersey sent back if I agreed to first paying a shipping invoice - without stating the amount I'd be invoiced. Otherwise the item would be 'disposed of'. A brand new, clean, undamaged item that to resell would only take one of those little plastic ties, would be disposed of it. Sure. There was also some rubbish about how the vast majority of retailers do this. Not true. I've done exactly the same when returning clothing, both online and bricks & mortar retailers - no problem whatsoever. Btw the tag policy is mentioned only in on the return policy page, and not in the return process menu. Note also that when I requested the return, and stated why, I recieved a notification that the return had been 'approved'. Misleading? You decide. Anyway, I was $75 plus postage out of pocket. Nov 22 I ordered a number of items as part of the BFCM sales. I have yet to receive them, it's now Feb 5th. A couple of video clips were sent to customers waiting on goods they had paid for, asking we should all be understanding of the Covid situation. NeoPro was doing their best, it was stressful for them, and to please understand their situation. Funny that compared to the way they handled the return. Last communication from NeoPro was again a link to a video clip, around mid Jan that the goods had landed. Interestingly the owner was not shy in saying that because they had received so many orders, customers shouldn't expect to receive their goods right away... No apology, just a rather arrogant statement that some of us (see other reviews here) would just have to suck it up and wait. And even better, the goods I am waiting on are now listed on their website as in stock. My guess is, and of course, it's just a guess, that customers are served based on the owner 's 'preference'. Tribal marketing seems to be a big thing with NeoPro. If customers provide positive feedback, it's all love and hugs. If they provide less than 5 stars, the owner gets nasty - check out the reviews on their website. But you'll have to scroll through all the reviews to get to the less positive ones - they have set it up so that reviews are sorted best to worst, and you can't filter on the number of stars given. But it's worth doing it if you want to see some interesting feedback from the owner. It's quite telling. Anyway, in the 2 1/2 months I've been waiting, I've ordered and received three orders from Wiggle and three from Pushys - so much for it's all Covid and can't do anything about it. Like I said, NeoPro products are reasonably good, but nothing outstanding. Made in China. Pricing is comparable to other brands of similar quality. I have ordered similar quality (or better) gear from Wiggle at the same price you pay at NeoPro, in some cases less. Without hassle. Got them in 2 weeks from the UK. Fancy that. I'll patiently wait until I get the goods I paid NeoPro for 2 1/2 months ago and then I'll see whether I can get them to close my account. The website doesn't give you that option. I need to ask them. No doubt I'll get a polite and professional response. Ha. All in all, the gear just isn't good enough to wait this long and even less considering their attitude. Their business ethics, or lack thereof just don't cut it for me.

Placed order on 19/11/2021. Still no idea on 14/12/2021 when (if ever) I will receive anything. Response to emails is poor and provides no information. I have raised a case within PayPal.

Great products. Quick delivery, and quick costumer service the one time I needed them!