extremely bad experience .. this is a SCAM company that completely robbed all my profits more than 1000 USD has vanished from my account using tricking policies in hidden clauses that they never tell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The range of markets that can be traded with favorable trading terms is vast out here. Here are : - fx pairs; - stocks; - bonds; - commodities; - crypto and whatnot. One can easily build a go... See more
Company replied
Here we go, the inauguration of Trump passed a few days ago and finally the financial markets are more predictable. As far as I know, many financial analysts expect the bull run on all markets since... See more
Company replied
My friend told me about this company and I open advanced account, it open very fast no problems. Special thing are no need to write support and wait fo answer long time because there is account repres... See more
Company replied
Company details
Written by the company
A secure, award-winning, innovative Forex and CFDs broker you can trust! In a fast-paced trading industry, missing out on even the smallest detail can often make the difference between success and failure. We believe that only a perfect blend between technology, education, and professional customer service can answer the needs of a modern trader. We recognize the importance of quality in every service we provide, so we are working hard to ensure that our community enjoys transparent services and ground-breaking products.
Contact info
1st Floor, River Court, 11328, Port Louis, Mauritius
- +230 2089022
- support@neotrades.com
- neotrades.com
3.0
Average
101 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thought finally
I thought finally I found the right option to trade forex, but it was only the beginning. NEOTRADES BROKER HAD GOOD TRADING CONDITIONS AND EVEN TRADING PLATFORM. But,they should reply faster in chats and do it on weekends.
That`s why, I don`t like support, it`s not available when it`s needed. ANYWAY, BROKER IS DECENT, BUT SUPPORT SHOULD BE IMPROVED.
December 16, 2024
Unprompted review
Reply from Neotrades
Hello H Nasr,
We appreciate you sharing your experience with us. Your insights are incredibly important to us as we strive to enhance your trading experience.
We’re pleased to hear that you appreciate our trading conditions and platform - providing a reliable and efficient trading environment is always our priority. However, we’re sorry to learn that your experience with our support team didn’t meet your expectations.
We understand how critical timely assistance is, especially during weekends, and we sincerely apologize for any inconvenience caused. Your feedback about improving response times is well-received, and we are actively working on enhancing our support services to ensure we’re available when you need us most.
Should you have further concerns or suggestions, please don’t hesitate to reach out.
Kind regards,
Neotrades Team
It's a good platform
It's a good platform, but still has room for improvement
December 6, 2024
Unprompted review
Reply from Neotrades
Hello Oscar Caetano,
Thank you for sharing your feedback about our trading platform.
We are happy you have a decent and satisfying experience with our platform. Our main goal is to ensure that the tools we offer our traders are contemporary and comprehensive to achieve any trading goals. As the world of trading evolves, we try to use top-notch technologies to stay ahead of the rapid changes.
If you have any questions or concerns, please feel free to reach our customer support.
Kind regards,
Neotrades Team
Neotrades trading platform
Neotrades trading platform works with lags and it’s annoying me. I can’t understand, this is the problem of Neotrades or mine. 🧐 I checked out my internet connection and everything is good...
Anyway, I hope they fix it because I liked how it works during trading and particularly its automated calculation that implemented into the platform already. 🙌
December 3, 2024
Unprompted review
Reply from Neotrades
Hello there ander cubero,
Thank you very much for your detailed feedback of our company, particularly your positive comments about our automated calculation feature!
We are delighted to know that you appreciated our automated calculation in the platform highly. Our team of engineers have worked hard to achieve such great results in this direction. We wanted to ensure that traders can use all the advantages of this calculation and make the trading process easier without paying attention to those things that can be done right away.
Regarding your remark, we want to assure you that we take all feedback seriously. Our company is committed to providing top-notch services to our customers, and your input is invaluable in this process.
If you have any enquiries or suggestions, we encourage you to reach out to our support team at any time. Your feedback is important to us and we are always here to help you in any way we can!
Kind regards,
Neotrades Team
They are harrassing me daily and will…
They are harrassing me daily and will not take no for an answer. Dont use them please.
November 18, 2024
Unprompted review
Reply from Neotrades
Dear Silva Ruban,
We are sorry to hear about that.
At Neotrades, we believe in friendly, respectful communication and would never pester anyone.
Could you please provide more details about the interactions you've had? This information will help us identify the potential source and take appropriate action.
Well
Well, let me tell you, it has been about as exciting as anything I have ever been through. The site moved slower like it was over a dial-up connection, and customer support took so long I found myself wondering what the hell does this guy have to do with what I wanted him for in the first place. But hey, the setup has potential and with a bit of polishing this could actually be great. One can only hope that they swap some of those delays for improvements.
August 30, 2024
Unprompted review
Reply from Neotrades
Dear Luu Dinh Binh,
We are grateful to you for your honest and objective feedback regarding your trading experience with us!
It's of utter importance for our team to understand that there are both positive things traders can underline and those ones we need to work on further.
At Neotrades, we prioritize the comfort of our clients and do our best to ensure fast and secure services. We aim to improve the entire infrastructure to make sure any kind of connection drawdowns vanish. The same is true about the work of client support. Our agents do their best to reply as fast as possible to let clients get answers to their questions promptly.
If you have certain questions, you can contact customer support anytime!
Kind regards,
Neotrades Team
Genuine Broker !
I have traded with multiple brokers but NeoTrades offers me a user friendly services.
October 1, 2024
Unprompted review
Reply from Neotrades
Hello, Dr. Rajesh Reddy!
We are grateful for your feedback on using our services.
It`s great to know that you found the experience with us convenient and that the trading conditions we provided were helpful for your trading.
On our side, we are committed to providing our customers with a flawless experience. We strive to offer everything that traders need, from a user-friendly trading platform to a variety of market instruments. Our goal is to be as customer-friendly as possible, continuously improving your trading experience with us.
If you have any queries or concerns, feel free to reach out to our customer support!
Kind regards,
Neotrades Team
improving daily
Its great when you and your broker are making conscious efforts to improve daily. I complained about the delays with the contact support and I've seen abit of improvement in their response time.
However, it would immensely be a help to the users if they added more ways of reaching the customer support.
I like that they have multiple deposit/withdrawal methods, you'd definitely find the one that suits your purpose.
October 13, 2024
Unprompted review
Reply from Neotrades
Hello Kedar Budayl,
Thank you for leaving honest feedback about us!
We apologize for any delays you experienced in reaching customer support. We are working hard to ensure that clients get quick and helpful customer service. We also appreciate your suggestions for improving our services.
Should you have any inquiries, please get in touch with us!
Kind regards,
Neotrades Team
What a ridiculous broker!
From June to August, I traded Japanese stocks but Neotrades refused my withdrawals of profits because of their ridiculous "trading abuse" regulations. All Japanese stocks these days on other brokers and price quotes' sources were the same. I have evidences of this matter. If anyone needs evidences, please email to me dangkhoa.h6699 (gmail). Thanks!
August 9, 2024
Unprompted review
Reply from Neotrades
Hello Dang Khoa Huynh,
At Neotrades, we are committed to upholding a fair and transparent trading environment for all our clients. In this instance, the client's trading activity was found to be in violation of our trading policies, which are designed to ensure equal opportunity and fairness. As such, we could not honor the withdrawal of profits generated through non-compliant activity.
We take these matters seriously and will not tolerate any behavior that undermines the integrity of our platform.
If you have further questions or concerns, we encourage you to contact our support team for more information.
Kind regards,
Neotrades Team
Will not stop cold calling me after…
Will not stop cold calling me after several times I have been requested to be removed from their call list
September 11, 2024
Unprompted review
Reply from Neotrades
Hello there laurence,
Thank you for letting us know about this situation.
It's of high importance for us to have our clients keep us in the loop regarding their issues, as we are committed to helping them feel comfortable when interacting with us.
We will do our best to consider your inquiry about cold calling.
Kind regards,
Neotrades Team
The platform itself is a bit…
The platform itself is a bit understated, not much innovation in it I feel... The payment system amount, though, is great. The amount of real accounts to choose from is also a big plus.
Many different contracts for price difference in the broker's pool, they are represented by different types of assets; all have moderate leverage, no restrictions on strategies, and spread is small, for commodities especially... It's actually super-good there, if you traade XAU like me, you will be pleasantly surprised.
It's not perfect but good outweighs the bad heavily in my mind.
September 9, 2024
Unprompted review
Reply from Neotrades
Hello R. Gonzalez,
We genuinely appreciate your detailed and honest feedback!
It’s good to hear your thoughts on the platform. While we understand that it may not feel the most innovative to you, we're glad that other key aspects, such as the payment system and variety of real accounts, have met your expectations.
It's nice to know that you find the selection of CFDs across different asset types, especially commodities like XAU, to be a major highlight. Our goal is to provide competitive trading conditions, and we're glad the low spreads and flexible strategy options have contributed to your positive experience.
We’ll keep working on improvements and possibly implement more asset classes in the foreseeable future, so please stay tuned and check for updates.
We really value your input and if you ever need assistance or have suggestions, feel free to contact our support team.
Kind regards,
Neotrades Team
I realized what matters t me when…
I realized what matters t me when choosing a broker.
By the way, these conclusions helped me make a choice and now I'm a Neotrades customer
a) broker must have a high-quality service
b) broker must have high-quality analytics. I get such analytics from Neotrades
c) convenient and profitable ways to deposit and withdraw funds
d) wide range of assets. Including some that can not be found at other brokers
e) of course, balanced trading conditions
All that I listed, I received from Neotrades and it all really sets broker apart from the crowd
Most likely, all traders agree with me
September 5, 2024
Unprompted review
Reply from Neotrades
Hello Ruben Sanchez,
Thank you for sharing your insights!
We're thrilled to know that Neotrades has met your expectations in all the areas that matter most to you. From high-quality service and analytics to a wide range of assets and balanced trading conditions, it's our goal to provide everything a trader needs for success. We're also glad that our deposit and withdrawal processes have proven convenient and profitable for you.
It’s fantastic to hear that you believe Neotrades stands out from the crowd, and we’re proud to have you as a customer. If you ever have any suggestions or questions, we’re here to assist!
Best regards,
The Neotrades Team
I didn’t know that copy trading could…
I didn’t know that copy trading could be fun and profitable at the same time. :)
It has been a long overdue for me to check its social trading platform, but before the vacation I decided to put one account on autopilot.
It was fun and exciting checking out other traders' performances, trading styles and everything… Sometimes, it is even hard to choose a trader to copy his trades. Neotrades has an excellent base of strategy providers and some really talented traders are on this platform.
I am afraid I won’t go back to manual trading anymore :D
August 30, 2024
Unprompted review
Reply from Neotrades
Hi Nizaar el-Omer,
Thank you for sharing your exciting experience with our copy-trading feature!
We’re thrilled to hear that you’ve found it both fun and profitable. It’s great to know that you’ve enjoyed exploring the different trading styles and strategies of our talented community.
At Neotrades, we strive to create a platform where users can not only trade but also learn from others and grow together. Our diverse base of strategy providers and skilled traders is something we’re really proud of, and it’s lovely to see that it’s made your trading journey more enjoyable.
Thanks again for your feedback, and we look forward to supporting you on your continued trading journey!
Best regards,
Neotrades Team
Great fit for MT5 enthusiasts
Great fit for MT5 enthusiasts
If you like trading with MT5, Neotrades would be an excellent fit for you too!
MT5, my preferred trading app, has an excellent integration with this broker.
August 29, 2024
Unprompted review
Reply from Neotrades
Hello there Asier Lozada,
Thank you for your positive feedback!
We’re thrilled to hear that you’re enjoying the seamless integration of MT5 with Neotrades. We know how important it is for traders to have a reliable and powerful platform, and we’re glad that MT5 is enhancing your trading experience with us.
If you ever have any questions or need further assistance, feel free to reach out.
Kind regards,
Neotrades Team
The range of markets that can be traded…
The range of markets that can be traded with favorable trading terms is vast out here.
Here are :
- fx pairs;
- stocks;
- bonds;
- commodities;
- crypto and whatnot.
One can easily build a good trading strategy with diversified risks, because bonds are low-risk assets, while cryptos because of their volatility and actually of being a decentralized market are considered to be the riskiest.
August 28, 2024
Unprompted review
Reply from Neotrades
Hi there, Mario Arevalo!
We are grateful to you for your reasoning about the markets that we provide for our customers!
Unarguably, proper diversification is important for traders because it's all about wise risk management which directly impact the results. This is the reason why we integrated many assets across various asset classes. This range helps traders to either find those markets that are more preferable for them, or to combine trading various assets for amplifying trading results.
If you have any questions, feel free to get in touch!
Kind regards,
Neotrades Team
A bit old
I'm not sure when the platform has been born, I can't find the info online, but it *feels* old. Derelict.
The interface is like from 2001, not in a good way, it's slow to load, always reloading, just doesn't *feel* great to use.
The webtrader provided is SO, SO HARD to see the specific price ranges with. It's *super-super tiny*!, and the candles are drawn in such a way to make it hard to see.
MT5 windows version, when I *download*! it, it's good, because don't have to go on the website anymore at least.
August 27, 2024
Unprompted review
Reply from Neotrades
Hello Yazid Yasser,
Thank you very much for sharing your detailed experience with our company!
We appreciate your feedback and how you shared your honest experience with our company! We are always open to criticism and your words means we have a lot of space to grow and we need to improve a lot of things to be the top-notch broker. We aim to provide only the best trading conditions to our customers. Anyway, thank you for staying with us! We are going to justify your expectations very soon!
If you have any questions or need assistance, please feel free to reach out to the support team at any time!
Kind regards,
Neotrades team
I am bullish on Neotrades’ long-term…
I am bullish on Neotrades’ long-term potential 😀
This is quite a versatile trading platform, it has a copy-trading platform, it offers PMAM accounts, and its market range for independent trading is truly impressive. I appreciate bonds included in it, which offer a great opportunity for small but steady returns. Usually, at the end of the year, somewhere in December is the best time to stay away from stocks and finish the year like a king with trading bonds.
August 21, 2024
Unprompted review
Reply from Neotrades
Hello there Lucas Ramirez,
Thank you for sharing your enthusiasm for Neotrades!
We’re thrilled to hear that you see long-term potential in our platform and appreciate the variety of trading options we offer. Bonds can indeed be a solid choice, especially during periods when the stock market is less favorable, and it’s great to see that you’re using them strategically.
Your insights are spot-on, and we’re delighted that Neotrades is helping you trade with confidence. If you ever have any questions or need further assistance, we’re here to help.
Kind regards,
Neotrades Team
basically good
pricing is a bit high, which made me reluctant, but it is a very good platform.
August 20, 2024
Unprompted review
Reply from Neotrades
Hi Emmanuel Herrera,
Thank you for your honest feedback!
We understand that pricing can be a concern, but we're glad to hear you find Neotrades to be a solid platform overall. Our aim is to provide a premium trading experience, with high-quality tools, a wide range of assets, and reliable support.
If you have any suggestions or further questions, feel free to reach out!
Kind regards,
Neotrades Team
Read an article here at Neotrades…
Read an article here at Neotrades recently about Gold🪙
And it is pretty interesting , as it is in massive consolidation since the beginning of July.
Yes it made highs, but it did not really broke it's highs , and it is still swinging pretty hard .
I agree with the statement that it may go and squeeze the high - therefore making a new historical record before falling viciosly📉
But this is about more high timeframe and the plans maybe till the end of the year. Intraday, on the other hand , always has some good trade options despite the bigger trends.
August 19, 2024
Unprompted review
Reply from Neotrades
Hello there Adam R.,
Thanks for leaving your interesting opinion!
It is always great to hear that our traders like our market analysis.
Kind regards,
Neotrades Team
It’s annoying they won’t even reply the…
It’s annoying they won’t even reply the emails to pending charges and issues placed on my account. Not until the bill board name here came through to aiding the help required in the returns of my profits
August 10, 2024
Unprompted review
Leverage and margin
Whenions of Neotrades for the first time, I immediately realized that this is exactly what I need for professional trading
After evaluating ratio of margin requirement and leverage I received after opening account, I realized that broker understands what safe and profitable trading should be
Neotrades has a large leverage that allows me to make big profit
(But what about risks?)
They are compensated by fact that broker set requirements for a minimum margin.
*I hope I explained it clearly. Neotrades is both safe and gives me more profit*
August 7, 2024
Unprompted review
Reply from Neotrades
Hello there Raul Esteban,
Thank you for your detailed and thoughtful feedback!
We're delighted to hear that our trading conditions meet your professional trading needs and that you appreciate the balance we've struck between leverage and margin requirements. At Neotrades, we strive to offer conditions that support both safe and profitable trading. We understand the importance of managing risks, which is why our minimum margin requirements are designed to provide a safety net for our traders. It's gratifying to know that this approach resonates with you and enhances your trading experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out!
Kind regards,
Neotrades Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.