I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nerdused
Hi Ali — thank you for sharing your 5-star review!
We’re happy to hear the purchase process was easy and that our tech support was helpful when you needed it. Making things smooth and supportive for our customers is always a top priority. If there’s ever anything else we can assist with, please don’t hesitate to reach out.
Thank you for trusting Nerdused
Outstanding Support from Jay -Fast, Professional, and Stress-Free
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process.
Jay took the time to clearly explain each step and made sure everything was set up correctly.
Thanks to him, my issue was resolved quickly and efficiently, it was stress free. I truly appreciate his help and would highly recommend his support to anyone needing assistance.
April 9, 2026
Unprompted review
Reply from Nerdused
Hi Joy — thank you so much for your thoughtful 5-star review!
We’re delighted to hear that Jay provided such patient, knowledgeable, and professional support during your product activation. It’s great to know he took the time to explain each step clearly and made the process stress-free and efficient for you. We truly value feedback like this and will be sure to share your kind words with Jay. If you ever need assistance again, we’re always here to help.
Thank you for trusting Nerdused
Quick response and upgraded enhanced…
Quick response and upgraded enhanced applications
April 9, 2026
Unprompted review
Reply from Nerdused
Hi Dan — thank you for the great 5-star review!
We’re glad to hear you received a quick response and were able to take advantage of the upgraded enhanced applications. Providing fast, effective support and added value is exactly what we aim for. If you ever need assistance or have questions in the future, our team is always here to help.
Thank you for trusting Nerdused
Quick and simple
My issue was responded to in a timely manner with clear instructions on what to do. I appreciate Esma speedy response and knowledge!
April 9, 2026
Unprompted review
Reply from Nerdused
Hi Juan — thank you so much for your 5-star review!
We’re glad to hear your issue was handled promptly and that the instructions provided were clear and helpful. Esma will be thrilled to know his speedy response and expertise made a positive difference for you. Providing timely, knowledgeable support is something we truly take pride in. If you ever need assistance again, we’re always here to help.
Thank you for trusting Nerdused
Reply from Nerdused
Thank you so much for taking the time to share your feedback!
We’re really happy to hear that you had a good experience and that our service met your expectations.
Your kind words motivate our team to keep delivering smooth and reliable support to every customer.
If you ever need assistance again or have any questions in the future, we’re always here to help.
Thank you for trusting Nerdused
I was confused about exactly how to…
I was confused about exactly how to activate my purpose. Jay was most courteous and helpful to me. He is an asset to your organization.
April 7, 2026
Unprompted review
Reply from Nerdused
Hi Joseph — thank you so much for your thoughtful 5‑star review! We’re sorry for any confusion around activation, but we’re really glad Jay was able to step in and guide you through it with courtesy and care. Your kind words mean a lot, and we agree—Jay is truly a valued member of our team. We appreciate you taking the time to share your experience and are always here if you need anything else.
Thank you for trusting Nerdused
— Nerdused Team
Fast and easy
April 7, 2026
Reply from Nerdused
Hi Eric — thank you for your review! We’re glad to hear your experience was fast and easy, exactly how it should be. Making the process smooth and hassle‑free for our customers is something we really value. We appreciate you choosing Nerdused and hope to help again anytime you need software.
Thank you for trusting Nerdused
— Nerdused Team
Great service and value
April 3, 2026
Reply from Nerdused
Hi Michael — thank you for sharing your kind feedback! We’re happy to hear you found great value in our service, as that’s exactly what we strive to provide every customer. Your support truly means a lot to our team and motivates us to keep doing our best. We appreciate you choosing Nerdused and hope to assist you again in the future.
Thank you for trusting Nerdused
— Nerdused Team
Really loved this website
Really loved this website, bought a cheap windows 11 pro key. I would rate it 5 stars but they did give me a used one. right after they gave me a completely new one thanks to the employee Jay.
thanks alot.
April 3, 2026
Reply from Nerdused
Hi Matteo — thank you for taking the time to share your feedback with us. We’re really sorry about the initial issue with receiving a used Windows 11 Pro key, and we appreciate your understanding. We’re glad Jay was able to step in quickly and provide you with a completely new key to resolve things. Your kind words mean a lot to our team, and we’ll be sure to pass them along to Jay. We’re happy we could turn the experience around for you.
Thank you for trusting Nerdused
— Nerdused Team
Have used Nerdused a few times for my…
Have used Nerdused a few times for my software. They are always responsive if needed and easy to work with. Justine just helped me with an issue that turned out to be me. But he got me taken care of quickly. Think you Justine!!
April 7, 2026
Unprompted review
Reply from Nerdused
Thank you for taking the time to share your experience with us! We really appreciate you coming back to Nerdused and are glad to hear our team has consistently been responsive and easy to work with. It’s great to know Justine was able to quickly get everything sorted out—even when the issue turned out to be a simple fix. We’ll be sure to pass along your kind words to him. We’re always here if you need anything else.
Thank you for trusting Nerdused
— Nerdused Team
Competitively priced software worked…
Competitively priced software worked perfectly. Downloading and installation instructions were easy to follow.
March 26, 2026
Reply from Nerdused
Thank you for sharing your feedback with us! We’re happy to hear the software worked perfectly for you and that the downloading and installation instructions were clear and easy to follow. Offering competitive pricing alongside a smooth setup experience is something we work hard to deliver. Your positive experience means a lot to our team.
Thank you for trusting Nerdused
— Nerdused Team
Support solved my issue
I found a lifetime license for Visio at a good price. The original license Nerdused provided had an issue with activation. I emailed support and received instructions that solved my issue. I am happy with the software and very happy with the support. I would recommend Nerdused.
April 7, 2026
Unprompted review
Reply from Nerdused
Hi Trey — thank you so much for taking the time to share your experience. We’re sorry for the initial activation issue you ran into with your Visio license, but we’re really glad our support instructions helped get everything resolved quickly. It means a lot to hear that you’re happy with both the software and the support you received. Your recommendation truly motivates our team to keep delivering dependable service.
Thank you for trusting Nerdused
— Nerdused Team
Great experience
Great experience, helpful when I lost my account details a year after purchase. Highly recommend.
April 7, 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience with us! We’re really glad to hear our team could help you recover your account details—even a year after purchase—and make the process smooth for you. Providing reliable, long-term support is something we truly care about. Your recommendation means a lot to us and motivates our team to keep delivering great service.
Thank you for trusting Nerdused
— Nerdused Team
Software required removal of existing…
Software required removal of existing programs and then re installing. Contacted them and said I was not willing to do this. Refund asked for but still waiting for confirmation.
Thanks for your response, may I point out a conformation of refund was only received after I posted my review (coincidence) ?
April 6, 2026
Reply from Nerdused
Hi Stephen, thank you for sharing your feedback with us. We’re sorry for the inconvenience caused by the installation requirements and understand why you chose not to proceed. We’d like to clarify that your refund request was processed during your chat with one of our support agents, and we apologize if that confirmation wasn’t clear at the time. You were not neglected, and our team aimed to assist you promptly based on your request. If possible, we’d truly appreciate it if you could update your review to reflect the resolution, as your experience matters to us.
Thank you for trusting Nerdused
I accidentally bought the windows…
I accidentally bought the windows instead of Mac software. It was easy to reach customer service and get the incorrect S/W credited.
April 1, 2026
Reply from Nerdused
Hi Bruce — thank you so much for the 5‑star review and for sharing your experience. We completely understand how easy it is to select the wrong software, and we’re glad our team was easy to reach and able to quickly credit the incorrect purchase. It means a lot to know our customer service helped make the situation stress‑free. If you ever need assistance again or have questions before purchasing, we’re always happy to help. We truly appreciate your support!
Thank you for trusting Nerdused
Process was clean.
The process was clean, quick and without any hiccups. Would certainly use this site in the future.
March 28, 2026
Reply from Nerdused
Hi Gerrard — thank you so much for your kind feedback! We’re happy to hear the process was clean, quick, and hassle‑free, as that’s exactly the experience we aim to provide. It means a lot to know you’d feel confident using Nerdused again in the future. If you ever need assistance or have suggestions, our team is always here to help. We look forward to serving you again soon!
Thank you for trusting Nerdused
the product would not load. however, a refund was promptly issued.the product would not load
the product would not load. however, a refund was promptly issued.
April 4, 2026
Reply from Nerdused
Hi Allen — thank you for taking the time to share your experience. We’re truly sorry the product didn’t load as expected, and we understand how frustrating that must have been. We’re glad we could issue your refund promptly, and we appreciate you noting that. If you’re open to it, please email our support team so we can look into what went wrong and help prevent this in the future. We value your feedback and hope to have the chance to serve you better next time.
Thank you for trusting Nerdused
very good support
April 3, 2026
Reply from Nerdused
Hi David — thank you for taking the time to leave your feedback! We’re really glad to hear you had a good experience with our support team, as helping our customers quickly and clearly is very important to us. If you ever need assistance again or have questions in the future, we’re always here to help. We truly appreciate your support and kind words.
Thank you for trusting Nerdused
Reply from Nerdused
Hi David — thank you so much for leaving us a 5‑star review!
We’re delighted to hear you received very good support and had a positive experience with our team. Providing fast, clear, and helpful assistance is always our priority, so your feedback truly means a lot to us.
If you ever need help again, we’re just a message away.
Thank you for trusting Nerdused
— Nerdused Team
Great value and easy to access/activate…
Great value and easy to access/activate software.
April 3, 2026
Reply from Nerdused
Hi there — thank you for taking the time to leave a review.
We’re happy to hear you found great value and that accessing and activating your software was easy and seamless. Providing reliable products with a smooth setup experience is exactly what we aim for.
If you ever have questions or need assistance, our team is always here to help. We truly appreciate your support.
Thank you for trusting Nerdused
— Nerdused Team
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