I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
I had an issue with my account and Jay help me quickly. Great site and great service.
March 25, 2026
Unprompted review
Reply from Nerdused
Thank you for sharing your experience with us. We’re so glad to hear that Jay was able to resolve your account issue quickly — speedy, supportive assistance is exactly what we aim for. It’s wonderful to know you’re enjoying both the site and the service. If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Michael was very helpful in resolving…
Michael was very helpful in resolving my mistake in ordering the MS Office. All good from my side and thanks for Michael.
March 25, 2026
Unprompted review
Reply from Nerdused
Thank you for your kind review. We’re delighted to hear that Michael was able to help you sort out the ordering mistake quickly and get everything back on track. Your appreciation means a lot to our team, and we’ll be sure to pass your thanks along to him. If you ever need any further assistance, we’re always here to help.
Thank you for trusting Nerdused
it was a really nice to buy a…
it was a really nice to buy a legitimate program at a reasonable price, and not get ripped off.
March 24, 2026
Reply from Nerdused
Thank you so much for sharing this wonderful feedback. We’re really glad to hear that your experience felt fair, legitimate, and stress‑free — that’s exactly what we work hard to deliver. It means a lot that you chose us and felt confident in your purchase. If you ever need help or have questions in the future, we’re always here for you.
Thank you for trusting Nerdused
quick response
Whenever I had an issue they were quick to respond and were very helpful.
March 24, 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you for taking the time to leave a review — we’re really glad to hear that our team was quick to respond whenever you needed help. Knowing that you felt supported and found our assistance helpful truly means a lot to us.
If you ever have questions or need anything in the future, we’re always here and happy to assist.
Thank you for trusting Nerdused
Reply from Nerdused
Hi there,
Thank you for sharing your experience with us — we’re really glad to hear that the whole process, from purchasing to downloading and installing your software, felt smooth and straightforward. It’s great to know we were able to provide the hassle‑free experience you were hoping for.
If you ever need assistance or have questions in the future, our team is always here and happy to help.
Thank you for trusting Nerdused
Nothing to worry about here
Was a little unsure but took the plunge. Proved to be a very quick & efficient experience. I had my desktop activated in a few minutes. My laptop activation had some difficulties (probably my fault), but customer support (email) sorted things out within the hour. Very satisfied.
March 24, 2026
Unprompted review
Reply from Nerdused
Hi Steve,
Thank you so much for sharing your experience with us — we’re really happy to hear that everything went smoothly for you. It’s great to know your desktop was activated within minutes, and we appreciate your patience while sorting out the laptop issue. I’m glad our support team was able to help you get everything up and running so quickly.
We truly appreciate you taking the plunge and trusting our service. If you ever need help again, we’re always here for you.
Thank you for trusting Nerdused
The initial key you supplied did not…
The initial key you supplied did not work. The support person I got on the chat gave me another which was accepted…
March 24, 2026
Reply from Nerdused
Thank you for sharing your experience with us! I’m really sorry the first key didn’t work — that’s never the smooth start we want for you. I’m glad to hear our chat support was able to jump in quickly and get you a replacement that activated without any issues.
If you ever run into anything else, we’re always here and happy to help.
Thank you for trusting Nerdused
Not been sent the activation keys after…
Not been sent the activation keys after an hour waiting!
March 24, 2026
Reply from Nerdused
Hi Rodney,
Thank you for sharing your feedback with us. I’ve checked our records, and it shows that your activation key was sent automatically right after your order, and one of our agents also provided it manually through the support ticket you opened. I truly hope this means everything is now sorted on your end.
If you’re still having any trouble, please let us know — we’re here to help until everything works perfectly for you. And if your issue has been resolved, we’d really appreciate it if you could reconsider your review.
Thank you for trusting Nerdused
This is my second purchase
This is my second purchase; i bought MS Office 2024 and it worked great. Win 11 Pro and was done in seconds.
March 22, 2026
Reply from Nerdused
Thank you so much for coming back for a second purchase — that truly means a lot to us! We’re happy to hear your MS Office 2024 worked great and that Windows 11 Pro installed in just seconds. It’s awesome to know the process was quick and smooth for you.
We appreciate you choosing us again and are always here if you ever need help down the road.
Thank you for trusting Nerdused
I used the chat feature to communicate…
I used the chat feature to communicate with Justine. I had some issues with my device struggling to uninstall the old version. Justine stuck with me and walked me thru the microsoft support uninstaller module. Great experience!!
March 23, 2026
Reply from Nerdused
Hi there, thank you for sharing your experience with us! We’re so glad to hear that Justine was able to guide you through uninstalling the old version and stayed with you every step of the way. Device issues like that can be frustrating, and it’s wonderful to know her support made the process smooth and reassuring.
We truly appreciate you taking the time to leave this feedback, and we’re always here if you need help again in the future.
Thank you for trusting Nerdused
Superb Support One Year After Purchase
Justine provided outstanding service when I ran into technical difficulties with a year-old Groupon license. She didn’t just troubleshoot; she navigated the situation with patience and offered multiple workarounds. I especially appreciated her providing courtesy credentials while she verified my account status. She turned a frustrating technical hurdle into a seamless experience. I would like to commend Justine for her exceptional support.
March 22, 2026
Unprompted review
Reply from Nerdused
Hi there, and thank you for sharing your experience! We’re so glad to hear that Justin was able to quickly understand the issue and guide you through the fix. It’s wonderful to know you’re now able to get back to focusing on what matters most instead of troubleshooting tools.
We truly appreciate you taking the time to leave this feedback, and we’re always here if you ever need support again.
Thank you for trusting Nerdused
Justin - Issue resolved with expertise
Justin, seemed to know exactly what my issue was and walked me through the process of getting the issue resolved. Now I am able to get back to work on the things that matter and spend less time trying to get the tools to work that are suppose to make my life easier.
March 22, 2026
Unprompted review
Reply from Nerdused
Hi there, and thank you for sharing your experience! We’re so glad to hear that Justin was able to quickly understand the issue and guide you through the fix. It’s wonderful to know you’re now able to get back to focusing on what matters most instead of troubleshooting tools.
We truly appreciate you taking the time to leave this feedback, and we’re always here if you ever need support again.
Thank you for trusting Nerdused
Seamless update
Seamless update. Setup instructions clear and concise! Highly affordable!!!
March 22, 2026
Reply from Nerdused
Thank you so much for sharing your experience with us! We’re really glad to hear that the update felt seamless and that the setup instructions were clear and easy to follow. It’s also wonderful to know you found everything highly affordable — that means a lot to our team.
We appreciate you taking a moment to leave such positive feedback and are always here if you need anything else.
Thank you for trusting Nerdused
Reply from Nerdused
Thank you so much for your kind words! We’re really happy to hear you found our service prompt and genuine — that’s exactly the experience we want every customer to have. Your feedback truly means a lot to our team.
If you ever need support again, we’re always here and ready to help.
Thank you for trusting Nerdused
Great Customer Service
Had a hiccup with my activation and the team responded very quickly to get everything sorted. Would recommend.
March 21, 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience with us! We’re really glad to hear that, even though you had a hiccup with activation, our team was able to jump in quickly and get everything sorted for you. We truly appreciate your patience and your recommendation — it means a lot to us.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Reply from Nerdused
Hi there,
Thank you for sharing your feedback with us. We’re happy to hear that placing your order was quick and easy — that’s exactly the experience we aim to provide. If you ever need help or have any questions along the way, our team is always here to support you.
Thank you for trusting Nerdused
I had a problem with MS Visio a month…
I had a problem with MS Visio a month after installing it when it was working. Both Michael and Jay provided a fast support in getting this resolved and now have my app back working again. This is much more support than I expected
Thanks for the support guys
March 21, 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you so much for sharing your experience with us. We’re really glad to hear that Michael and Jay were able to help you get Visio back up and running quickly. It’s great to know the support you received went above your expectations — that means a lot to our team.
If you ever run into anything else or need assistance in the future, we’re always here to help.
Thank you for trusting Nerdused
They are authentic
They are authentic
I was looking for MS operating system for my parallel desktop for Mac without breaking the bank and i stumbled upon this guys. I gave them a try and i have been using their service up until now. Their customer service is pretty good as well as they respond to questions in a timely manner and they are affordable especially for students who are not able to afford the premium price for applications on the Microsoft website
March 21, 2025
Unprompted review
Reply from Nerdused
Hi there,
Thank you so much for taking the time to share this wonderful feedback. We’re really glad to hear that you found an affordable solution for running Windows on your Mac and that our team has been able to support you promptly along the way. It means a lot to us that you’ve continued using our services and found them helpful, especially as a student.
If you ever need anything or have more questions, we’re always here to help.
Thank you for trusting Nerdused
There is something cryptic about these…
There is something cryptic about these licenses. Issue1 : You (as an end user) dont have admin rights for the licenses bought from nerdused. Yes the prices are very less than the official platform but this is not disclosed at the time of purchase that you wont have admin rights on the account that you have purchased.
Issue2: even the 100GB storage is not something that u can utilise , at 6GB itself the account gives you a warning that the storage is full. -- update: A solution to Issue2 has been proposed by NerdUsed, will update on the same once it works.
So there is something fishy about this but not quite sure on what the real reason is though.
August 1, 2025
Reply from Nerdused
Hey there,
Thanks so much for your detailed feedback! We really appreciate you taking the time to reach out. I’m truly sorry for any confusion or worry regarding admin rights and storage limits—it’s important to us that things are clear and straightforward. Our licenses are for end-user access only. While we note this in our product details, I understand we could make this clearer to avoid situations like yours.
We’d love to take a closer look at your account to clarify the storage issue and ensure everything is running smoothly. Whenever you have a moment, please shoot us an email at hello@nerdused.com, and we’ll get right on it to help you out.
Thanks for trusting us at Nerdused!
Both Jay and Justine were very patient…
Both Jay and Justine were very patient and thorough in their step by step instructions on how to fix my problem. The problem was that Microsoft said that my subscription lapsed. Jay ( predominantly) walked me through how to reinstate my key and get my MS Office 24 back up and running. It seemed a bit tricky as my screen didn’t always have the options and I had to search to find the correct menus on the software page. This is where they showed great patience with me and were the greatest of help.
March 18, 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience with us!
We’re truly glad to hear that Jay and Justine were able to guide you patiently through reinstating your key and getting Microsoft Office 2024 running again. Navigating menus that don’t match exactly can definitely be confusing, and we really appreciate your persistence throughout the process. It’s wonderful to know their step‑by‑step support made things easier and brought everything back on track. If you ever need help in the future, our team will always be here for you.
Thank you for trusting Nerdused
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