Nesstar Ltd Reviews 

Somehow, the fault that the tap has developed within a week of being installed (faulty cartridge) is a me problem and they come across as a bit lackadaisical with the whole solution being, we'll refund the item and you can use that money to pay for a plumber.

They did however arrange for the tap to be collected by a courier and have issued the refund, but I still have a tap that developed a leak after a week of being installed which still needs to be replaced with something better, and I still have to pay for a plumber to come out to remove and reinstall.

Buy cheap, buy twice I guess!

I ordered the sink several weeks ago. I kept it packaged as I was not ready to fit it. Today, I completed this. Sadly, there was damage on the corner of the drainer, which as only come to light now.

Update

Nesstar. Thanks for your reply. I have to ask for whose benefit your 24 hour inspection is for? You or me. Your QA procedures have failed as the should have been spotted before it left the factory . Not in uk. What diffetence does it maje overall? It was damaged befire i received it. If i buy a new washine machine and something goes wrong after a couple of months, it gets fixed or exchanged. My statutory rights are valid in this case. I woukd ask you to reconsider your decision.

Update. There is no record as i responded directly to Trustpilot. I will try and contact you through your own website. I will give you my email address then. Thank you

Update
I think i have provided you with all the information and pictures that you asked for. You have my contact details now and i hope that this matter can be resolved as soon as. I will wait for your proposals.

Regards

Haha I’ve noticed u have done this 2 loads of customers saying it’s been damaged in transit ur business is a con ripping people off hopefully people read all the reviews before buying of u because the way ur going u won’t have a business soon

Stay away from this company

Website easy to navigate. Very pleased with the black kitchen sink I ordered. Prompt next day delivery. Was kept updated regarding delivery throughout. Would highly recommend.

Terrible service. Unbelievably unhelpful and complete con men. We bought a sink and it looked cheap and nasty. We parcelled it back up (better than we had received it) they have claimed that the sink was damaged in transit but, the photos do not support that statement. The sink shown on the photo sent to us was not the one in the box sent back by us. They are finding any excuse not to refund and we will now have to use third parties to retrieve our money. We are a normal household who are updating our kitchen are don't need this Hassal.

Ive had a nightmare experience with Nesstar Ltd. Their customer service is incredibly irresponsible, unhelpful and rude.

They failed to deliver as promised on the next day and failed again the day after that. When I raised the issue, they hid behind 'estimated windows' to avoid taking any responsibility for their couriers failure. To make matters worse, they had the audacity to threaten me with additional charges if a return collection failed despite their own track record of incompetence.

A total bunch of timewasters who show zero respect for their customers time or earnings.

UPDATE:

Their response still doesn’t reflect what actually happened.

The so-called “missed delivery” is simply not true. I only left my flat after your courier personally confirmed by phone that the delivery had been rescheduled for the following day (between 9am and 1pm). Attempting delivery on a different day and then blaming me for not being in is completely misleading.

Gun metal sink coating peeled off after leaving a pan in it for about an hour. Appalling customer service, extremely dismissive and no advice offered to restore the coating. I would avoid this company. The lack of empathy shows what type of company this is. Avoid at all costs!

Just bought an Frankie sink and tap. No issues, Order came next day, haven't fitted yet but inspected and everything in good order. Seen reviews that are negative and all seem to use third party suppliers. I bought direct, and it was cheaper than Amazon and B&Q etc

Very poor customer service brought a black sink strainer waste and after 6 months the black coating has came off you can literally rub it off with your fingers , called Nesstar with proof of purchase and sent in pictures , then they emailed then emailed to ask when was it fitted , then a further email today now fobbing me saying they have to contact the manufacturer , I didn't expect to be treated like this by Nesstar after all its only a faulty sink strainer ! So be careful when buying from this company they are not happy dealing with their faulty items !.

Had to contact customer service by email.Reply was very quick.They were professional with communication and resolved my problem.A ++++

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online.
Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss kitchen cabinets. I was looking for ages and as soon as I saw it knew it was for me. Its a perfect hard-wearing modern alternative for a Belfast sink, deep enough to do hand washing and larger pots its more robust than a ceramic sink but simular glossy look and feel.

Their website was easy to navigate with plenty of photos and suggestions. It was at a better price on Nesstar than Ebay or other retailers.

It was delivered promptly and came very securely packaged with all the bits and pieces, including instructions for the plumber.

One very happy customer. Great customer service thanks.

I'm not a reviewer in general but can't honestly thank these enough. I ordered a sink and tap bundle for our kitchen on a Saturday. Then realised later on I hadn't countered for the tap placement. I sent them an email explaining my error they instantly cancelled my order and refunded. I found a sink unit that would fit and ordered it Monday Am and was delivered the very next day. All packaging was great and protected. Absolutely no complaints and a fantastic company to deal with thank you

I ordered a sink and a drainage kit of Nesstar through another site and have had a terrible experience.
First the drainage kit is plastic where the description is stainless steel.
But they sent the wrong sink. I had to return that one and reorder a new one. But they didn't apply the same discount on the second one (due to buying multiple products.
They refuse to honour the multi-buy code and said I should have called them to arrange a straight swap. I actually did call them and that left voicemail but they never came back to me.
Person on their customer service chat is awful.
I did attempt to call (multiple times and left a voicemail) but they did not answer or return any of my messages and then blamed me for not calling them.

product arrived fine via amazon, sink was not suitable so returned the next day unused and packaged as it arrived.
The return policy says about the products being returned in the same condition which mine was. when it arrived or when at the warehouse the corner was damaged (either by courier or themselves when unloading) due to this they would not refund me and they said it was because it was not their courier used for the return. Evri was the only option given to me when doing the return and surely if they are using amazon then they should state they only want the couriers they use for their returns. I find this reason not acceptable and my only answer was take it up with amazon. I will not shop with this company again as basically they have taken £140.00 from me and they have the sink back also

Edit. We are now another week on and still no replacement arrived !!!!! 3rd Feb 2026

Absolutely appalling. Bought a boiler tap from this company that failed after only a few weeks of being installed. It took over six weeks to get a replacement but when it arrived it was only the tap. It is not the tap that is at fault it’s the boiler !!! They have been told this on a number of occasions.
Today the replacement tap was fitted and surprisingly it has not rectified the issue of no hot water. We call back to them to be told that warranty is with manufacturer not them and they will send the information over to them. Well having looked into this the warranty is with the supplier so Nesstar get your act together and get a full replacement out to us plus a 50% refund to cover some of the plumber costs.
EDIT
The length of time is how long we have been without a tap which is now 7 weeks WE HAD TO GET A PLUMBER IN TO CARRY OUT THE CHECKS TO DO ON THE TAP BEFORE WE CAN REPORT IT. THE TAP FAILED PRIOR TO CHRISTMAS

The kitchen tap was of very poor quality and was leaking when my plumber was testing it during installation. One connector was made of poor quality plastic and was leaking. It created a lot of hassle as I had to get another tap quickly so that my plumber can finish his job. To add insult to injury when i requested a product return only one day after the tap was delivered, Nesstar wanted a video and proof of leakage in order to ask manufacturer to collect it and refund is dependent on manufacturer confirming product is faulty. So beware of buying from this supplier, as its return policy is appalling, not complying with the legal customer right in the UK and product is of poor quality.

Awful service and communication. Refusing to refund until something I haven’t received is returned by courier to them. 3 weeks so far. No initial despatch notification and now bombarded with FedEx emails who you can’t contact easily. No proactive communication from Nesstar and their customer service clearly can’t be arsed. Won’t use again.

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund.

Poor customer service, disgraceful product. Sink is poor quality and awful. Refused a refund and delayed responses. Will never buy from here again.

Ordered a nickel silver boiling water tap.
They delivered a black one.

Installed tap...tap leaked every time the boiler heated up the reservoir tank.

Nesstar took three weeks to get a response to me and only then because I chased them.

Can't recommend

I am writing to express my profound dissatisfaction with a recent order, which has resulted in significant financial loss and undue inconvenience. The series of failures on this company's part has been completely unacceptable.
The issue began with my order for a £130 composite sink. Upon its arrival, I checked the color and, finding it to be grey, assumed the product was correct. As I have no experience in what composite looks or feels like. I then scheduled a plumber to carry out the installation.
Upon his arrival and after removing my old sink, the plumber immediately noticed that the item sent was plastic, not composite. He confirmed that it was the wrong product, a much cheaper item, seemingly a £90 version from this company's own product line. The barcode on the delivered box did not match the product inside. This error left me in a desperate situation, as my old sink had already been removed and taken away.
In a state of urgency, I contacted what I thought was Amazon customer service, only to be redirected to the company as a third-party seller. With a plumber on site and no sink, I was forced to reorder the item, paying for next-day delivery in the hope that the correct product would finally arrive. I did so with the expectation that the refund and exchange for the incorrect item would be handled promptly.
The costs of this error is compounded as will be billed for a second visit from the plumber, a direct consequence of the company's shipping mistake. When I submitted the invoice for this unnecessary expense, they refused to pay it, despite being their error being the root cause of the issue. As a result, I am now personally burdened with paying £280 in plumber fees to fit a £130 sink—more than double the product's value.
The problems did not end there. The second delivery, was for next day delivery but never showed up. I was home all day waiting, and monitoring my Ring doorbell which showed no attempted delivery. The only communication I received was a notification stating "Eveu stating they encountered a problem." This second failure left me with a non-functional kitchen for yet another day.
I have lost all faith in this company. The combination of shipping the wrong product, failing to take responsibility for the resulting financial costs, and then failing on the second delivery is frankly appalling. I expect a prompt and satisfactory resolution to this matter, including a full refund for the original product and compensation for the unnecessary plumber fees caused by this company's negligence. I still don't have a sink!