Commonwealth Bank of Australia Reviews 310

Dear officer in Commonwealth bank
Case Number:11655094
Commonwealth Bank Rockdale NSW

My name is Anna Stepanovic I am customer in the same bank. I live at 1/170 Russell Avenue Dolls Point over 17 years. I am 74 years old, pensioner.
On 12 January 2023 I went on line with Kogan looking for silk bed sheets (knowing silk is good and cool for this weather) Have find the sale at Kogan. $22.00 per Q. size sheet I place order for 3 sets. My order was processed $ 74.76, delivery was on time, I was happy with product. On 13 February on my shocking discovery Kogan was pending -$79.00 from my account. I have written them later asking for explanation, why? I was getting replay that this was my monthly membership price. I went to they site and cancel all my details and asked them that was unfair I am so disappointed that I was robed of my money which as pensioner I don't have. I was asking for refund. No replay .
Went to commonwealth bank and ask them to block Kogan going to my account. I have cancel my bank card and I was hopping they will be professional and honored they action and refund my money. I was in debeth,with my bills and I was waiting for my new bank card. Wednesday my pension day Kogan went to my account and have taken $79.00. Went to bank and ask where was loophole. How is that happening? Why me? Teller by the name Michele connected with her manager and ask her for helping me because I was with all this very stressed.
I was finally settled I was told that money will be refund to my account in 3 working days. Also I was told that Kogan went in my account and taken the money from my new card wish was in process to me and by this day I am waiting for the same.
This morning 160 February 2023 I have noted my $79.00 was in my account.
Also I have read this morning that major bank in Australia was finding new way how to stop scammers going to bank accounts.
I am in Australia for 53 years Commonwealth bank customer at that time somehow I am so lucky how commonwealth Bank have great customer service and support and trust customers like me effected by scamming my money. Rockdale Commonwealth branch have my thank for doing they job very professionally with understanding need of individuals with compassion. Regards

worst customer service ever. waited on a call for 2hours and 34 minutes and then call got disconnected in 34 seconds, what a waste of my time.

Malaga branch line was too long and only one person working on the front desk. For a bank you can easily afford more staff to serve customers.

Lisa helped us out, got our accounts set up and lead us through the processes necessary 5/5 would open a new bank account

minimum 2hrs have to wait to be served in working days. Needs to take dayoff to go to Ingleburn NSW Commbank. what a hopeless banking service.

I have had a mortgage with CBA for 10 years. I moved to the UK and since then, it is IMPOSSIBLE to communicate with them, so can't enquire about my loan and reviewing the interest rates. If you attempt to call from OS,it will cost hundreds of $$$ as the wait time can be hours! No email service, and the robot chat service is worse than useless. Can't even remove my home loan as I need to be in the country. I am powerless and can only complain to them, which brings forth further misunderstandings! Go to another bank and avoid CBA.

What a disgrace.over 80 mins and still on hold.
That's poor service.
Looking at another bank now.

Shocking service from a big bank everyone expects to do their business for them but shuts the door on long term customers who are just trying to do the right thing

I recently transferred USDXk in multiples, to my own bank account overseas. One of the payments went missing and Commonwealth Bank has washed their hands of the final transaction. I have lost my money and even though they have insurances and assurances, they haven't done anything to get me my money back. Why use them? There's Western Union and a bunch of options.

And that's it... no assistance... She even mentioned that it was lovely speaking with me... huh? lovely - i am so distraught...

They are trained to go through the motions, stay calm, and at the end of the day say:
"I have finished investigating your complaint...As a result of your contact with us, a trace on the $X,000.00 transfer completed on 3 October 2022 was initiated and our systems confirmed that all six payments have been received by your bank in Ghana. The reason why your bank has chosen to not credit the payment of $X,000.00 is unknown and unfortunately, despite repeated requests, the intermediary and receiving bank have declined to respond to our requests for contact.
I acknowledge that this is not the outcome you were hoping for however, as discussed you may choose to contact your bank in Ghana and request they confirm they have received the funds.
At this time, the bank's trace request has been closed however if you have further information that may assist please contact our Payment Investigations team for further action."

They should have warnings - when you transfer via us it is possible that you will lose your money and we will not help you with this - even when it's all legal and above board, AND i have up until now - been a loyal customer. ANZ at least refunds the money to you as they are insured also!

I've been on hold for 45 minutes plus another hour and more until I hung up, trying to contact someone/anyone. I have money with the bank and I will take it elsewhere. This is rubbish. I've been charged monthly fees without explanation. My fully paid off credit card was cancelled with no explantation. I've been trying to get a replacement regular card (ie. my own money) for months and have had no reply, despite there being money in my account. I will not bank again with the Commonwealth Bank. You served me up fees of $25 plus a month for money that wasn't incoming, just fees! How dare you! And I had paid off my credit card in full and you just cancelled it! A 6 month "investigation" resultled in a "no you don't have a credit card any more". You didn't tell me that was the case! I paid it off, why would you not at least let me know?

Commonwealth Bank is THE worst bank there could be. My debit card expired and despite multiple reminders a replacement was not received, same with my credit card. It was a public holiday when this happened and I needed cash, I tried cardless cash too, but it wasn't working. Called the bank they said sorry can't do anything as the department is closed for public holiday. So here Iam stuck without cash, or any means to go home because I don't own a car, can't order uber cause my card has expired can't order a taxi because I have no cash. This bank is horrible, Iam changing.

Very arrogant customer, seems they does not care about complaint, I just provide my name on phone without any further verify even checking spelling, then tell me not able to identify me and ask me go to branch. Leave a word, "if you want to complaint, here is the ref number".

What a F*&^ ? This bank still on the market is a joke, a joke of Australia !

You think banking with the commonwealth bank for over 30 years they would look after you a little bit with growing interest rates. I have three loans and they only dropped them 0.10%. WHAT A JOKE!!
No loyalty or service at all. Never use them you are much better off with a smaller lender. Guess it's time to refinance.

Was ripped off by a scam company -vevor, who refused to send out the order or refund. CBA initially sent an email stating that the transaction had been cancelled, next day the money had been taken. CBA refused the chargeback, even after providing all the evidence and correspondence. The complaints department shut the case without investigation. They refuse to cancel my card, and have refused to close my accounts with them.

Trying to talk to anyone is pointless, they wont assist you at the branch, calling up means being on hold for hours on end, using the chat is pathetic and you get no response.

Now I am out thousands of dollars, no order was even sent, and have gone through AFCA regarding the matter.

I am glad that I have now moved all my business accounts elsewhere, and shut down my investments accounts. I wont go anywhere near them and dont recommend anyone else should use them either.

I’m from New Zealand, and I just open my account for saving, however I forgot my password and my account was locked for security, i was on waiting call for more than an hour, then they cannot reset or open it at the same time I was need to wait for 2 days
Or back to Australia. I was need it really urgent. This is bad experience.
If the bank want to contact me +643004001

Went into Kwinana branch to withdraw $2000 from my mum's account. I have authorization (arranged at this same branch many years ago) Was told by the teller she cant withdraw with my mum's card if she isnt present. I asked if I could use my comm bank card as they are all linked on netbank. She says no, I have to use the ATM outside. I ask about the ATM limit (the whole point of being inside the branch). She says I can withdraw $2000. I go to ATM and can only withdraw $1000. Couldn't be bothered going inside to hear more rubbish from the teller as it was obvious she just was not interested in dealing with me to the point of blatantly lying to me about the ATM limit just to get rid of me. It is never a pleasant experience going inside this branch so I avoid it like the plague but this incident has to be 1 of their all time worst.

I was on hold for 3 hours and 12 minutes and then told it was too late to help me with my credit card problem. For a bank who makes billions of dollars profit each year from us customers you would think they could put a few more staff on in their call centres!!!

No customer service at all, wait times on hold exceeds 3 hours, if someone gains access to your credit card details they only notify you through netbank and not the app on your phone.

personal banking? haha.

no one ever answers to assist.
this bank is a joke.

Keeped on hold for 1and half hours in line . My bank app looks like it has been hacked and frozed some sometime, someone is controlling my home net and mobile. I used to login with my finger biometric for bank app . Didn't work suddenly but after 1and half hour of waiting customer care of commonwealth bank picked my call and did solve the problem. I was not happy for holding 1:30 minutes for bank service .