Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Review summary
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What people talk about most
Based on these reviews
Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
Company replied
The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
Company replied
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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Consistent, well managed, cost efficient
In a world where everyone is trying to nickle and dime you, netcup stand out above the crowd. Have been a customer since Sept and haven't had a single problem with my root server, or any of my domains. Would absolutely recommend!
January 14, 2026
Reply from netcup
Hello Matthew,
thank you very much for this positive Feedback. Great to hear that you’ve had such a smooth experience so far. We’re glad our root server and domain services have been running reliably for you, and we really appreciate your recommendation!
Kind regards
the netcup-Team
Good servers performance
Good servers performance, good prices and support from the team
January 10, 2026
Reply from netcup
Hello Munteanu Razvan Andrei,
we truly appreciate you taking the time to leave some feedback!
It's great to hear that you do not only positively point out the server performance and our pricing options, but also our support team – we'll do our best to keep it just that way.
Thank you for your wonderful review!
Kind regards
Your netcup team
Unbelievable
January 10, 2026
Reply from netcup
Hello Anas,
thank you so much for taking the time to leave a review!
We're glad to know that you are happy with our services and products.
Kind regards
Your netcup team
good service product
January 10, 2026
Reply from netcup
Hello Md Monir Hossen,
we appreciate you taking the time to leave some feedback!
It's great to hear that you're happy with our products.
Thank you for the review.
Kind regards
Your netcup team
Great support and server availability
Great support and server availability! Prices are unmatched for performance! I highly recommend them!
January 7, 2026
Reply from netcup
Hello Muhammad,
thank you for your recommendation and positive feedback on our support, server availability and our prices.
We will continue to do our best.
Kind regards
the netcup-Team
Feel-good hoster :-)
Absolute fantastic experience. Extremely nice communication with customers and generally providing high quality services for every budget.
Customer for many years and couldn't recommend more.
January 6, 2026
Reply from netcup
Hello dude from germany,
thank you for your kind words.
We are delighted that you are happy with our communication and our prices.
Thanks for your many years of loyalty and your recommendation.
Kind regards
the netcup-Team
Dear netcup Support Team,
Dear netcup Support Team,
I am writing regarding my VPS
Product: v2202510307478392481 – VPS 6000 G11 iv hourly-based
Abuse ticket reference: OP# 1199420
We have already:
Responded to the abuse notification via the Customer Control Panel (CCP) , Also in requested 2 hours maintenance/rescue window we have took action
1.Removed the reported phishing content and cleaned all malicious files from the VPS.
2.Implemented security measures to prevent such incidents in the future (including software updates, password changes, and a review of all hosted content).
3.Confirmed that there will be no further violations of your terms of service and that all harmful data has been deleted.
However, our server remains deactivated and we have not received any feedback or confirmation from the abuse department for more than 24 hours. If we don't receive reply , we cannot also type or send any response.
This downtime is causing significant damage to our business, as our main website and services are currently unavailable.
I kindly request:
A prompt review of our abuse response and security measures.
Immediate reactivation of our VPS, or at least a clear status update and timeline.
If any information is missing from our abuse response, please let us know exactly what is required so we can provide it without further delay.
We take this incident very seriously and fully respect your abuse policies. Please treat this matter as urgent due to the ongoing financial and reputational impact on our business.Thank you in advance for your quick assistance.
Kindly no one is replying to our us . This is very crucial. We know general department don't manages abuses . But we don't have any other way to contact you except making a ticket to general department. if my problem solved today then i reemoved my reviews and may be i upgraded my opinon,
Best regards,
Izhan Faisal
(Customer ID: 319528)
January 6, 2026
Reply from netcup
Hello Izhan Faisal,
we very much regret to hear that you were not happy with your most recent experience.
Thank you for providing such detailed insights to your issue.
As we already mentioned in the answer to your second review regarding this issue, we can certainly emphasize with the inconvenience of an abuse case and appreciate your patience with this – the abuse department is separate from our support department and because of a public holiday of the day you contacted us, there has been a delay. However, the block has been removed the day after. We nevertheless apologize for the inconvenience caused by this and hope that everything is now working smoothly for you.
Kind regards
Your netcup team
Outdated business practices
You will request one month of service (to try things out) and they will keep charging you (even though there's no method on payment available) until manual cancellation.
The whole process, from beginning to end, is cumbersome.
January 5, 2026
Unprompted review
Reply from netcup
Hello Leandro Seabra,
we are very sorry to hear that you were not happy with your recent experience.
Thank you for providing further informations in order to give us a better understanding of the issue on hand.
While we very much regret to hear that you experienced the process as frustrating, contractual details and the cancellation periods are clearly pointed out during the ordering process. Nevertheless, we will forward your feedback internally.
Kind regards
Your netcup team
Reply from netcup
Hello Nando,
thank you for your positive feedback and your kind words about our support.
Kind regards
the netcup-Team
Never had any issues with their…
Never had any issues with their services. Pricing is good and performance is excellent. Lots of options for hosting locations which is nice too
January 5, 2026
Reply from netcup
Hello S Muller,
thank you so much for taking the time to leave some feedback!
It's great to know that you not only enjoy our pricing and the performance of our services and products, but that you also positively point out our various locations to choose from – we'll do our best to keep up the work.
Your review is very much appreciated!
Kind regards
Your netcup team
netcup the best
I have tried many other services but Honestly netcup is the best.
Thank you,,,
January 4, 2026
Reply from netcup
Hello Ossama Khedr,
we very much appreciate your feedback!
It's great to hear that you are happy as a customer with us – we'll do our best to keep it just that way.
Thank you for taking the time to leave a review.
Kind regards
Your netcup team
The server is stable
The server is stable, and after applying for the server, the staff responded promptly, which is great!
January 4, 2026
Reply from netcup
Hello Shao Penghui,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with your server and the prompt responses of our support team – we'll do our best to keep it just that way.
Thank you for your review!
Kind regards
Your netcup team
The world's best company providing…
The world's best company providing server and VDS services.
January 3, 2026
Reply from netcup
Hallo Hakan Karaaslan,
thank you very much for taking the time to leave a review!
We're so glad to hear that you are happy with our server portfolio.
Your wonderful feedback is very much appreciated!
Kind regards
Your netcup team
Netcup servers are very affordable and…
Netcup servers are very affordable and reliable
January 2, 2026
Reply from netcup
Hello Michael Hohn,
we appreciate you taking the time to leave a review!
It's great to hear that you are happy with our products and their pricing.
Thank you for your feedback!
Kind regards
Your netcup team
Netcup is great
I've been on Netcup for over 3 years. No downtime. No hassle. Competitive pricing.
Thank you, Netcup :)
January 2, 2026
Reply from netcup
Hello Anonymous User,
we appreciate your feedback!
It's great to hear that you as a customer are happy with us and not only enjoy our services, but also our pricing options – we'll do our best to keep it just that way.
Thank you for your wonderful review!
Kind regards
Your netcup team
Reply from netcup
Hello Jelmer,
thank you so much for your review!
We're glad to hear that you are not only happy with our pricing and the quality of our products and services, but also positively point out our support team.
Your wonderful feedback is very much appreciated!
Kind regards
Your netcup team
Netcup is a super great company!
Netcup is a great company.
1 year with them, and very happy. What's the best?
The prices stay as they were in the beginning. No place for "wow, so expens to renew."
Plus, you never renew the domain.
10/10
December 30, 2025
Reply from netcup
Hello Valmond Spahiu,
we appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with us and especially point out our stable pricing – that's exactly what we are striving for in our everyday work.
Thank you so much for your review.
Kind regards
Your netcup team
easy to create login id and vps
December 30, 2025
Reply from netcup
Hello Abdalla Dogul,
we appreciate you taking the time to leave a review.
It's great to hear that you've found your experience with us easy.
We appreciate your feedback.
Kind regards
Your netcup team
Great quality services for low prices
December 29, 2025
Reply from netcup
Hello Oleg,
we appreciate you taking the time to leave a review!
It's great to hear that you are happy with our services as well as our pricing options – we'll do our best to keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
Been a customer of netcup for years.
Been a customer of netcup for years. I've never been disappointed with them. If you are looking for a strong VPS (I am using an ARM one) I can recommend them wholeheartedly.
December 27, 2025
Reply from netcup
Hello R. V.,
thank you so much for taking the time to leave a review!
It's great to hear that you are happy with our VPS – we'll do our best to make sure it stays that way.
We appreciate your recommendation as well as your feedback.
Kind regards
Your netcup team
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