Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
Company replied
The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
Company replied
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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good services
December 10, 2025
Reply from netcup
Hello Mohamed,
thank you for taking the time to leave a review!
We are happy to hear that you enjoy our products and services.
Kind regards
Your netcup team
good value for money
good value for money, the UI/UX needs some improvements
December 10, 2025
Unprompted review
Reply from netcup
Hello Amarildo,
we very much appreciate your review!
It's great to hear that you are happy with the pricing of our products – thank you also for your feedback regarding the UI, which we will forward internally.
Kind regards
Your netcup team
I am extremely disappointed with the…
I am extremely disappointed with the recent action taken on my account. One of my servers received an abuse report, and instead of notifying me first or giving me time to investigate, Netcup immediately deactivated all of my servers. This approach is completely unacceptable and has made me feel insecure about continuing my services with Netcup.
Other major providers such as Hetzner and Contabo follow a much more reasonable process — they notify the customer first and provide a 24–48 hour window to resolve the issue. Netcup’s immediate suspension, especially of servers not involved in the abuse report, is highly concerning and disruptive to my business.
Do not trust and do not host any VPS with NETCUP
Netcup User ID : 273431
December 9, 2025
Unprompted review
Reply from netcup
Hello Aakash Chaudhari,
we very much regret to hear that your recent experience regarding the handling of an abuse case has been disappointing for you.
Thank you for providing further information to your review, so that we have been able to clearly identify you.
First of all, we'd like to point out that we certainly can understand that a situation like this is frustrating. We do have a specific process in place for the handling of abuse cases and the temporary deactivation of a server is a measure to secure not only our infrastructure, but also the infrastructure of other customers. The team responsible for the handling of abuse cases then announces a certain time frame for investigation and solving of the issue on hand.
As mentioned above, we do emphasize with the inconvenience and we nevertheless appreciate your feedback in regards of the process and make sure to pass this on internally.
Kind regards
Your netcup team
Excellent German domestic IDC provider
December 9, 2025
Reply from netcup
Hello Mark,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are happy with us – thank you for your feedback.
Kind regards
Your netcup team
Excellent and very resExcellent and very responsive support teamponsive support…
Excellent and very responsive support team
December 8, 2025
Reply from netcup
Hello Ayman Alnoah,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with our support team – we will gladly pass this on internally.
Thank you for your review!
Kind regards
Your netcup team
Reply from netcup
Hello Bashar Asad,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you were happy with the ordering process and that everything worked out smoothly - exactly as it should be.
Thank you for your review!
Kind regards
Your netcup team
Netcup tends to shut down services like…
Netcup tends to shut down services like web hosting or servers without prior warning if an abuse report or a false-flag security issue comes up. When this happens, the suspension affects the entire hosting account, not just the specific site with the issue. This is worrying for someone like me who uses Netcup to host multiple small applications for different clients. Recently, all sites under my hosting were suspended, including a notable local news website, which lost its SEO and online visibility. To make matters worse, the issue occurred on a Friday evening, and support wasn’t available until the next working day, which will be Monday the following week. I’ve been with Netcup for only six months, and this has been my worst experience so far.
While their web services are generally reliable with little to no downtime, they really need to address this problem.
If you’re considering Netcup, keep in mind that your hosting could be suspended at any time without notice on any issue.
December 6, 2025
Reply from netcup
Hello Femi J O,
we very much regret to hear that you recent experience regarding an abuse case has been disappointing.
While we can certainly emphasize with the inconvenience of an abuse case, we follow a certain procedure to guarantee the safety of not only our systems but also of other customers which may be located on the same host system. That is why in certain cases, a temporary suspension of services is being activated and the customer then has to take certain measures in order the ensure that this problem does not occur again.
Regarding our support times, our team is available during certain business hours, but we also have an emergency support in place, which operates on weekends and can also be reached via telephone. The team responsible for the handling of abuse cases also submits the operating hours when informing via Mail about an abuse case.
Nevertheless, we do appreciate your feedback regarding the handling of an abuse case and will pass this on internally.
Kind regards
Your netcup team
Worked with multiple cloud providers
Worked with multiple cloud providers, nothing comes close to the performance per dollar value offered by NetCup!
Thank you!
December 5, 2025
Reply from netcup
Hello Ali Khan,
we truly appreciate your feedback!
It's great to hear that your are happy with our performance per dollar value and we'll do our best to keep it just that way.
Thank you for your review!
Kind regards
Your netcup team
Affordable price for the best service.
December 4, 2025
Reply from netcup
Hello Alex,
thank you for taking the time to leave a review!
We're glad to know that you are happy with our pricing and our services.
We appreciate your feedback.
Kind regards
Your netcup team
Terrible experience. Support is a snail.
Update: After requesting a maintenance window from support at the time they require — between 10 AM and 6 PM, Monday to Friday, with a 2-hour notice — unbelievably, they still didn’t grant it. They sent me a message saying they would restore access to my server, but they never did. I waited the entire day, constantly trying to connect, and nothing. Now I can’t even cancel the service because they require it to be done 30 days in advance each year if it’s an annual plan, which is absurd. Even worse after such terrible support, which can’t even explain things properly and won’t restore access to the server even when requested exactly as they themselves specify. My server was offline for 3 days because of a single website.
I subscribed to NetCup’s service a year ago and since then we’ve had several server outages, but no other issues until today. Today, December 2nd, 2025, I am in Brazil, and when the day began here, I discovered that they had deactivated my server due to an alleged internal attack, and the support is slow. I need to get the server back online, but they won’t do it. They only keep replying to tickets instead of scheduling maintenance so I can fix the server. Unlike other providers, they are slow and take a long time to respond, and reactivation is not immediate so you can resolve the issue — it can only be done at a scheduled time and during their business hours. Terrible experience.
December 1, 2025
Unprompted review
Reply from netcup
Hello Alexandre,
we very much regret to hear that you weren't happy with your most recent experience.
We can of course understand that this situation proves to be stressful and inconvenient. However, we do have a certain policy when dealing with suspected abuse cases and act accordingly. Our team looks individually and each case on hand and sets the next steps. We do assign a certain time frame to resolve the issues on hand, but first and foremost, we do require a statement of the affected customer regarding the status of the case.
We are always happy to cooperate with our customers, if there are any issues, however in some cases—such as this one—we also need the customer's cooperation in order the resolve the issue on hand.
If there are any open questions regarding the handling of an abuse case, please get back to our team.
Kind regards
Your netcup team
Always a great experience using…
Always a great experience using Netcups, Recommended.
November 28, 2025
Reply from netcup
Hello Rakib,
we very much appreciate you taking the time to leave a review!
We're glad to know that you are happy with your experience as a customer with us and we'll do our best to keep it just that way.
Thank you for your feedback and the recommendation.
Kind regards
Your netcup team
slightly varying pricen betwenn website and control panel
Easy and reliable purchases.
Prices vary slightly when purchasing on the website compared to the control panel.
November 28, 2025
Reply from netcup
Hello Juli,
thank you for taking the time to leave a review!
We're glad to hear that you are happy with your purchases – we'll do our best to keep it just that way.
We appreciate your feedback!
Kind regards
Your netcup team
I really like this product and have…
I really like this product and have always wanted to buy one to try it out. Thanks for this opportunity.
November 28, 2025
Reply from netcup
Hello Lu Lrcs,
we appreciate you taking the time to leave a review!
We're glad to hear that you enjoy the product you've chosen – we are thankful for your kind words.
Kind regards
Your netcup team
Amazing fast server
November 28, 2025
Reply from netcup
Hello Supri Yanto,
we appreciate your positive feedback!
It's great to hear that you are happy with your server.
Thank you for taking the time to leave a review.
Kind regards
Your netcup team
Incredible
Incredible, easy purchase, instance is 2x faster than AWS EC2 and 10x cheaper.
November 28, 2025
Reply from netcup
Hello MarinePlan Nederland,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you ordering experience was enjoyable and that you are not only happy with your product, but also its pricing.
We'll do our best to keep it just that way.
Thank you for your review!
Kind regards
Your netcup team
I am very much satisfied with the NetCup services
I am very much satisfied. Great value in less price. Server is fast, and dedicated.
Plus they do not suspend service if payment gets delayed, I paid 25 days late and my service was never suspended.
November 27, 2025
Reply from netcup
Hello Malak Waqas Awan,
we appreciate your wonderful feedback!
It's great to hear that you are satisfied with our pricing and enjoy our products. We are always happy to accommodate the needs of our costumers, as long as we are informed accordingly. We'll do our best to keep it that way.
Thank you for taking the time to leave a review.
Kind regards
Your netcup team
The best no-nonsense hosting service
The best no-nonsense hosting service. I have over 10 servers and multiple domains from netcup and the uptime and quality of service has been great. 10/10 highly recommended.
November 27, 2025
Reply from netcup
Hello Priyanshu Dey,
thank you so much for taking the time to leave a review!
We are glad to know that you are not only happy with our servers, but also our domain offers and enjoy the quality of our services.
We highly appreciate your feedback and do our best to keep it just that way!
Kind regards
Your netcup-Team
Very good experience
November 27, 2025
Reply from netcup
Hello Kesong Lin,
we appreciate you taking the time to leave a review!
It's great to hear that you've enjoyed your experience with us so far – we'll do our best to keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
Netcup's servers are quite stable and…
Netcup's servers are quite stable and perform very well, offering solutions with excellent value for money. I've been using them for over a year and still find them very worthwhile. Customer service is also very responsive and capable of resolving issues, which is excellent.
November 26, 2025
Reply from netcup
Hello Jc,
we truly appreciate your feedback!
It's great to hear that you are happy with the performance and stability of our servers as well as their pricing.
We are also glad that our customer support team has been able to resolve any issues to your satisfaction – thank you for positively pointing this out.
We'll do our best to keep it just that way!
Kind regards
Your netcup team
Great server!
November 26, 2025
Reply from netcup
Hello Cape David,
we're glad to know that you are happy with your server – we'll do our best to make sure it stays exactly that way!
Thank you for your positive review, we truly appreciate it.
Kind regards
Your netcup team
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