NetFloristReviews 

4,496
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,496)

2,003 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Received my order for the first time without issues or delays. Well done guys

May 2, 2026
Unprompted review
Rated 3 out of 5 stars

bad service

I received a note at about 13;00 that the gift was out for delivery but it was only delivered at 18.33!!! It was probably wilted and melted by then - useless service - utterly irritating

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Happiness

This gift brought such happiness to an 80 year old lady, the tears in her eyes was touching and said it all.
Thank you Netflorist for making it possible for me to be part of her special day!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Always exquisite.

Always exquisite.
If orders can be delivered abit more earlier improving logistics.
Days are more brightened when one receives gifts earlier to set the mood 🥰🫶💛

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Netflorist service has detoriorated so…

Netflorist service has detoriorated so badly. They no longer send the "birdie" message in order to alert the receiver that they have a parcel on the way. Deliveries are done at night without any prior notification to the receiver. Finally when the packing arrived, two days after the order was place, the roses were old. Very dissappointing for the price we pay.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic service

I ordered a gift for my mums birthday, the delivery status said 24th, but nothing arrived. There was no communication or feedback. This is extremely unprofessional. Will never use netflorist again!!

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking. My wife's 50th is tomorrow. They could not gaurentee delivery before midday tomorrow, so I moved it to today.

It is now 17.45 and still no delivery

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Hassel free

Hassel free, simple and straightforward ordering process, many options to choose from incase not finding what you had in mind. I like the fact that you get informed when delivery has been completed. Even better one can get discounted price, which is an additional benefit considering the state of our economy.

April 22, 2026
Unprompted review
Rated 2 out of 5 stars

Was a regular costumer of netflorist…

Was a regular costumer of netflorist for a number of years. But seems they’re either incapable or unable to keep up with the market. Most of the times now they don’t have anything available for Valentine’s Day (or their options severely limited) and the same when it comes to Mother’s Day. You’d think being a big company they’d understand the full concept of supply and demand but seems not being able to catch up. Have taken my money to bloomable now for the past 4 times.
They had so much potential and are completely wasting it.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was seamless

Everything was seamless, from placing the order, payment and feedback on the status of delivery.
Job well done Netflorist.

April 16, 2026
Unprompted review

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