NetFloristReviews 

4,496
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,496)

2,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! The flowers were fresh, beautifully arranged, and arrived exactly as promised. The recipient was thrilled, and the bouquet looked even better than the photos. Great communication throughout the process and excellent attention to detail. I highly recommend them for anyone looking to send beautiful flowers with reliable delivery. Thank you for making the occasion so special!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I placed the order last night & was…

I placed the order last night & was expecting the delivery to be made late afternoon. Boy was I wrong, I was kept in the loop & delivery was made within 2 hours of notification it was out for delivery. My go to place for any occassion

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Saved us on Father's Day with great product and delivery

We realised on the sunday morning of Father's Day that we hadnt ordered a gift for my father-in-law. We ordered on NetFlorist's site a personalised biltong hamper, at 11am on sunday morning and it was delivered at 5pm on the same time - NetFlorist saved us. That was very impressive (especially on a busy day like fathers Day).

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

What shocking business…

What shocking business practice…splitting 2 gifts for the same person in 2? Waste of diesel/petrol! Huge footprint, environment be damned! Wasting time waiting for same split order, wine first and perishable flowers whenever, wtf? No contact or tracking of drivers! Maybe out to lunch, who knows! Can’t order without subscribing to inane emails…first and last order! And unsubscribing immediately! Maybe management should take more interest and read the terrible reviews and DO something about it…it’s called constructive criticism!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery promise not fulfilled.

I ordered flowers gor my wife in Somerset West after her hip replacement operation yesterday evening. I was made to understand that the delivery will be today. It is now past 6h00 at night and still nothing delivered. I shoild heve used a different company.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

It is so easy ordering a gift although its for a reciprocate in another province, the ease of shopping knowing your gift is going to be packaged perfectly and care as if you had gifted it yourself, and on time everytime is amazing. You are kept informed every step of the way until delivered. Thank you Netflorist for caring and offering an amazing service.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation to NetFlorist for their outstanding service and thoughtful gift memories. The professionalism, efficiency, and care demonstrated throughout the process made the experience truly special.
The gifts were beautifully presented and delivered with great attention to detail, creating lasting memories for the recipients.

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Logistical service excellent

Logistical service excellent! Communication via email throughout the delivery service and even who signs for the package- 5 stars!

The website can feel a bit clunky at times and occasionally becomes unresponsive. I would appreciate greater flexibility and more customization options. For example, it would be helpful to have the ability to create custom gift baskets or boxes, select individual items, and personalize them with accessories such as ribbons, bows, wrapping, and other finishing touches.

The AI assistant also feels somewhat limited in its current functionality and could benefit from expanded capabilities and more helpful guidance throughout the ordering process.

June 2, 2026
Unprompted review

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