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NetFloristReviews 

4,495
•
TrustScore 4 out of 5

4.0

Gift Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,495)

2,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Its Perfect

Thank you very much for the gift. It is absolutely perfect, I would certainly recommend this to others.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience with room for improvement

The quality was amazing . The ease of placing an order was breeze. Thank you for making my besties day ❤️ I just did not put full stars as the delivery time was a bit long and no proper updates on delivery times. But otherwise happy costumer and will
Be returning

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank youuuu

I love that they didn't go back with the gift. I'm so very grateful that my mom received the gift the same day I ordered it. Thank you Netflorist. And the person ordering sounded super kind and friendly

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this delivery experience. I ordered two items on Thursday morning for delivery on Friday for our anniversary. While one item was delivered on time on Friday morning, the flowers were delivered late that day after my wife had already left work, making it impossible for her to receive them. This completely defeated the purpose of the gift and ruined our anniversary celebration. To make matters worse, the flowers were then delivered on Monday and arrived in a poor condition, already wilting and drying out. This is by far the worst experience I have had with NetFlorist, especially considering the order was placed well in advance for a special occasion. I expected a reliable and professional service.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service

Absolutely delighted with the service.

The items are amazing quality.

I ordered some custom items and they are perfect. Better than I expected.

I am so impressed with the speedy and amazing service that I received.

Thank you for making gift giving so simple.

June 1, 2026
Unprompted review

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