Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
Company replied
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Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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This is a great little box
This is a great little box. All the normal TV channels, but Amazon Video, YouTube, and loads of online channels. It even hooks up with my Plex server, so I've got my music there as well. The app on my phone works like a remote control as well. Very clever!
January 8, 2021
Unprompted review
Reply from Netgem TV
Hi M, Thanks very much for your feedback and review. Continue to enjoy Netgem TV.
Happy Customer
This 4k netgem tv box is just what been looking for, all my favourite channels and streaming in one box, with having a old 4k tv, this box has exceeded all expectations, brilliant 4k picture, I have a sound bar, so great sound too.
Easy setup, and have recorded my favourite programmes on a 32gb usb drive, if you are looking for a hassle free 4k freeview box, then look no further.
Also Netgem have a excellent customer service.
January 8, 2021
Unprompted review
Reply from Netgem TV
Hi Peter, Thanks for your review and feedback. Continue to enjoy Netgem TV.
Rubbish, waste of money.
Not overly happy with this, they go on about all the programs blah blah blah, it’s rubbish, I can’t even add apps like Netflix, I downgraded from sky and got this pants box from origin broadband, it’s not the easiest to navigate, and not having an Ariel we have to rely on WiFi based programs, if you don’t have an Ariel please don’t waste your time on this, even the Amazon fire stick is better, cheaper and at least you can add apps.
I have also found the box to freeze often, it’s very laggy and the remote is also laggy and slow.
I will be cancelling this ASAP, sadly thinking of going back to sky tv.
January 1, 2021
Unprompted review
Reply from Netgem TV
Hi Peter, sorry about your review we have over 30,000 hours of on demand content from catch up services including BBC iPlayer, ITV hub, ALL4, My 5 , ITV and UK TV. We also have access to box sets and box office movies with Prime video, Youtube, Rakuten, Britbox, Hayu etc and we are constantly adding new contents to our line up. which you can view through your internet if you do not have an aerial. The devices work great with both a roof top aerial or an indoor aerial for live channels. You can also find things to watch quicker and easier with Universal search, Amazon Alexa and personal recommendations. we also have the Netgem TV mobile app where you can watch channels on the go and connect as many devices as you like. You can also pause, rewind and record 135 Freeview channels including 15 HD. To view our latest content please click on the link - https://www.netgem.co.uk/whats-on/
Hi I was given a c50fvp tv for…
Hi I was given a c50fvp tv for Christmas. It took a while to set it up and watch properly. I've also found out netflix is a big no. Can I ask why....... Also the leaflets in the box do not show the actual remote for the tv. No bass or treble adjustments. And no way I can add apps. Can you help with any of this. Pete
Yes its a cello tv. Its runs with netgem. I called and was rudley told no to netflix because of netgem. I am now using amazon video instead which is on the apps
December 29, 2020
Unprompted review
Reply from Netgem TV
Hi Peter, It looks like your review is about Cello Tv and Not Netgem TV, You would need to contact Cello TV customer services for further support. Very sorry we couldn't be of much help.
Got the sound box on a so called…
Got the sound box on a so called upgrade deal through Origin as I already have my broadband with them. I was completely miss sold the package and led to believe the tv package was much better than it actually is. (Made it sound like it was going to be more along the lines of virgin/sky for a fraction of the price).
I already had freeview and all the smart apps via my tv so I’ve basically just wasted money and signing up to a ridiculously long contract!
I want out this contract but according to the contact you only have 14 days!
December 14, 2020
Unprompted review
Reply from Netgem TV
Hi Lauren, we have over 30,000 hours of on demand content from catch up services including BBC iPlayer, ITV hub, ALL4, My 5 , ITV and UK TV. We also have access to box sets and box office movies with Prime video, Youtube, Rakuten, Britbox, Hayu etc and we are constantly adding new contents to our line up. You can also find things to watch quicker and easier with Universal search, Amazon Alexa and personal recommendations. we also have the Netgem TV mobile app where you can watch channels on the go and connect as many devices as you like. You can also pause, rewind and record 135 Freeview channels including 15 HD. To view our latest content please click on the link - https://www.netgem.co.uk/whats-on/
received today i got mine via origin…
received today i got mine via origin broadband for £10 a month when i spoke to origin when they offered me it for a upgrade they said it had bt sports and sky movies, but origin are lying t**ts but overall the tv box is good
December 6, 2020
Unprompted review
Reply from Netgem TV
Hi Nathan, Sorry to hear this, however we have over 30,000 hours of on demand content, access to box sets and box office movies and we are constantly adding new contents to our line up. You can also find things to watch quicker and easier with Universal search, Amazon Alexa and personal recommendations. To view our latest content please click on the link - https://www.netgem.co.uk/whats-on/ We are pleased you have found the device to be good. Continue to enjoy Netgem TV.
No need to pay monthly subscription to…
No need to pay monthly subscription to watch TV when this has plenty.
November 29, 2020
Unprompted review
Reply from Netgem TV
Hi David, Thanks for your feedback. Continue to enjoy Netgem TV.
Very nice experience.
Very good experience with Netgem TV, easy to understand and setup.
November 19, 2020
Unprompted review
Reply from Netgem TV
Hi Thanks for the feedback. and we are very pleased you fund it easy to understand and set up, continue to enjoy Netgem TV.
Had my Netgem box for just over six…
Had my Netgem box for just over six months ...easy to use and I'm very happy with it . ..
November 17, 2020
Unprompted review
Reply from Netgem TV
Hi Thanks for your review and feedback, we are pleased to know you think so, Continue to enjoy Netgem TV.
Good for non techie..
This is the first time I was able to set up a TV with all the channels without problems. For all those who aren't tech savvy, this is so easy.
The quality is very good as well
November 14, 2020
Unprompted review
Reply from Netgem TV
Hi Debbie, Thanks very much for the review and feedback. Continue to enjoy Netgem TV
I love Netgem I can watch movies that I…
I love Netgem I can watch movies that I didn’t get to see at the cinema and programs I love
November 13, 2020
Unprompted review
Reply from Netgem TV
Hi Jill, Thanks for your review and feedback. Continue to enjoy Netgem TV
I absolutely love my netgem box
I absolutely love my netgem box. It has everything and more that i enjoy watching. There is so much choice. I'm always entertained. It's fantastic to snuggle up with my family and enjoy. There's something for everyone. I love it!!
November 13, 2020
Unprompted review
Reply from Netgem TV
Thanks for the review and feedback. we are pleased to know you think so! Continue to enjoy Netgem TV
Great box
Great box, so much to watch especially in those winter days coming.
November 1, 2020
Unprompted review
Reply from Netgem TV
Hi Pauline, We are pleased to know you think so! Continue to enjoy Netgem TV.
You won't regret it.
This a fantastic service. The content is on par with bigger names and is a lot cheaper that what I previously paid. Top value. I can't recommend it enough.
October 26, 2020
Unprompted review
Reply from Netgem TV
Hi RJ, We are pleased to hear you think so, Thanks for the review and feedback. Continue to enjoy Netgem TV.
Good value for money
Good value for money. I’ve had contracts for 6 months with no issues. Excellent and friendly customer service
October 23, 2020
Unprompted review
Reply from Netgem TV
Hi We are pleased to hear you think so, Thanks for the review and feedback. Continue to enjoy Netgem TV.
DON’T BOTHER!!
DO NOT BOTHER!
Bought this as it seemed okay for freeview tv viewing. After around 4 months I got a new TV which already had freeview built in so cancelled the contract with Netgem and sent the box back to them as they requested with DPD tracking to prove it. Although I cancelled they have been apparently trying to bill me for a year (without notifying me and with no way to take money due to cancelling) and sent me a random threatening letter with almost a years worth of accumulated billing for a service I haven’t used. Tried calling numerous times to find out how the hell they have come to this conclusion. But each call has led to an indian call centre voicemail, so I cannot even pay it off just to get rid of the threat either. Do not bother ruining your credit rating for this piece of rubbish!!!
October 23, 2020
Unprompted review
Reply from Netgem TV
Hi Elle, Very sorry for the inconvenience caused you. I have looked in our system and could not find you with the name on this review to get in touch with you to resolve this. We would only try to charge if there is an active subscription, If you have cancelled and returned the device, we do not charge. Could you please try to get in touch with our customer helpdesk on chat on www.netgem.co.uk/support or email - helpdesk@netgem.com or call our 0207 272 0136 (9am -5pm Mon-Fri) so we can resolve this for you . Customer satisfaction is very important to us and we look forward to resolving this soon.
Reply from Netgem TV
Hi Thanks for the review. We are glad you think so. Continue to enjoy Netgem TV.
Brought a NetBox
Brought a NetBox and it works fine , but every now and then you have to unplug it from the mains because it becomes unresponsive , it isnt plain to see on screen , lots of hidden stuff that means you have to be so smart to just watch TV , mine is connected to my virgin hub (wifi) which is 200mbps so should be fine but still updates are slow , the website is ok , whats on only shows a few things and when you want to check availability for a box , amazon says unavailable ... so they links are not updating or live...seems like netgem are only interested in getting you to sign after that your on your own.
October 10, 2020
Unprompted review
Reply from Netgem TV
Hi Jay, Sorry to hear this, we offer 24/7 customer helpdesk support which is available on chat on www.netgem.co.uk/support or on telephone 0800 031 5039. Please get in contact with our helpdesk so we can diagnose and resolve your issue effectively for you. We have taken on board your feedback, customer feedback is very important to us to help us improve our services.
Great service
There is so much available to watch. App is really useful too (in case you lose the remote!)
October 10, 2020
Unprompted review
Reply from Netgem TV
Hi Nikki, We are glad you think so, continue to enjoy Netgem TV. In future if you require any support. please contact our helpdesk on chat on www.netgem.co.uk/support
Excellent service will recommend to…
Excellent service will recommend to all.
Albert
October 1, 2020
Unprompted review
Reply from Netgem TV
Brilliant Albert, We're glad you think so! Continue to enjoy Netgem TV.
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