Netomnia Reviews 93

Made the switch from Sky to Youfibre.
The engineer Jak was brilliant. Showed up on time, explained what work he needed to do and how long it would take. Jak didn’t leave until he was certain everything was working as should be.

Man came to my door at 8.30am saying he wanted to keep me updated about work Netonmia were planning in the area so I wouldn't be troubled. It was a pack of lies. No sooner had he gone I got a email to say they were arranging installation. Disgraceful tactics.

It took around four months to get fibre installed at our business. This was partly due to blocked underground access for the engineers, and partly due to poor communication between YouFibre management and engineering teams.

The final engineer, Jak, was excellent and went above and beyond to ensure the installation was completed exactly as we wanted. Credit where it’s due — thank you, Jak.

Great service from Jak when he arrived. Was professional, couldn't do enough for us. Thanks again!

A pair of really helpful and polite young guys fitted my box and line into our new house today and I couldn't be happier. Jak sword and his team mate went above and beyond for me and I'm extremely happy with how thorough and neat there work was and all the information they gave me was super helpful. Thanks guys you made tye move to our new home just that bit easier. Top guys.

Fantastic service today from Jak Sword
He was prompt, polite, clean and tidy, explained everything in detail and made sure I was fully set back up and good to go before he left.
After a stressful week he was a ray of sunshine and a credit to your company.
Well done

This company installs the fibre cables for YouFibre. On the 13th November they installed a cable to my house knocking my satellite dish in the process. It has now been 3 weeks and they still haven’t fixed it. Emails are ignored and forget trying to get through on the phone. I was told an engineer would come Monday 1st December but no one came. Both these companies are a joke and I will never recommend them no matter how much money they offer.

Today, a white can was parked outside of my home, and a representative approached me and said they are installing underground network cables, and I should give them my phone number to report any losses of power, or internet access. Afterwards I thought about why its silly that the power would be cut, and got a SMS message instead saying they plan to set me up with internet. After reading other reviews I feel so stupid for giving my mobile phone number away.

You've got to be kidding. A man rings my doorbell, speaking French but with a distinct Irish accent who looks like he's been sleeping on the streets. Seriously Netomnia? If I was marketing a new company I'd at least look like the company could afford for our salesmen to have decent clothes. Your leaflet depicts nearly 5 stars which is false advertising. Get a grip and don't ring my door bell again. Oh, by the way, for those who said they were being pestered on several occasions, note that: The law states that a trader who ignores a resident's request to leave and not return commits a criminal offence under the provisions of The Digital Markets, Competition and Consumers Act 2024.

An amazing installation engineer named Jak came and installed our YouFibre broadband and was brilliant in every way from start to finish. He was very passionate about his work and his customer service. He was respectful, friendly, he made sure everything was alright by me before doing something, and an all-round perfect individual you'd want to have as your installation engineer. Honestly he went above and beyond what I was expecting. Haven't had a single problem with the broadband since he came out to install it. Very happy with Netomnia and would highly recommend

Lovely young lad called Jak who installed my YouFibre broadband. Very polite, respectful, friendly and helpful would highly recommend

Jak came out to install youfibre today he went above and beyond making sure everything was right. Very professional and put me at ease. There was an issue with my install which was rectified within hours and I still got my Internet on the same day. Very happy with this company

Had a Lad called Jak out last week to install our YouFibre broadband, honestly what a top lad nothing was a bother he went above an beyond, even routing cables where I requested it and talked me through installation and took time at the end to talk me through any questions I had. Informed me of the correct frequency to set my console up to the lot, clean and tidy worker an great example to your company.

Absolutely fantastic service from Jak he was so professional and a great guy to talk to aswell

Was out throwing some leaflets when I came across the netomnia card and it reminded me of the two lads Lewis and a tall black guy who came by my mams place few week ago. At first I was a bit sceptical about these cold callers but honestly we ended up having a proper laugh and a great chat. Big respect to these boys it’s not easy doing what they do and they handled it like pros. I told them I wouldn’t be switching to their wifi but I genuinely enjoyed their company. I wish the best for these lads.

We had Jak Sword come to install our wifi, he was so friendly and helpful, went above and beyond. He was able to explain everything and is a definite asset to the team.

Just had my wifi reinstalled by Jak who was really lovely. He was very polite, professional and time efficient. A credit to the company.

Had my WiFi installed today by Jak Sword.

He arrived exactly at the given time and was extremely friendly and polite. He happily answered my million questions, was very informative and even took the time to show me how everything worked.

He made sure everything was running perfectly and left me his details in case any issues came up in the future.

I couldn't have asked for a nicer and more genuine bloke. He's an absolute credit to the company and a pleasure to meet. Amazing job, thank you again, Jak

Wayne from nanofibre netomnia was incredibly useful in getting my issues sorted, he did everything in his power to escalate and resolve the issue. which was related to the ONT being plugged into an extension lead. Fantastic service from all the people involved in troubleshooting the problem.

I have just had a man knock on my door regarding installing a new broadband on my street and they will need to dig outside my driveway so there will be resticted access , as I have a disabled friend who looks after my dog whilst at work I have said no your doing nothing to my drive, he assured me that the will leave access for my friend and they would inform me when the work will comence, I gave him my number stupidly but since then I have been on the phone to my broadband provider to see if this is normal, and they inform me no it is not, I have signs in my window regarding door callers but he ignored this, I have been inform they need correct wayleaver document which he did not have, only some poxy leaflet that I will inform the police of now if they even try to do anything outside my property or disrupt any of my services , just chancers fishing for info but they will be contacted next week and told ,