NETTA Reviews 670

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, efficiency, and ease of use, often highlighting how well they perform their intended tasks. Many consumers also commend the fast and reliable delivery service, noting that items arrive promptly and as described. The overall service experience is consistently rated as excellent, with many people expressing satisfaction and a willingness to recommend the company to others. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing difficulties with product compatibility. A few people mentioned that the power of certain tools was not always sufficient for heavier tasks, and there were occasional concerns about the durability of some components, such as wheels or fan mechanisms.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the great quality, efficiency, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and prompt... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of items, such... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the prompt and excellent service, with... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy online ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From ordering to receiving very good no problems. Was pleased with how light the hedge trimmer was, my only fault with it both is that it’s not so powerful when connected to the pole, but as long as... See more

Rated 4 out of 5 stars

Perfect item, as advertised Product arrived quickly One problem was I did send a query and didn't get a response.However, I sorted it myself so not a problem.

Rated 4 out of 5 stars

Arrived promptly and easy to use once I purchased the additional strap as its top heavy using the saw , could do with more power as the trimmer can’t deal with thicker twigs

Rated 4 out of 5 stars

The patio cleaner workd well. Alas wheels dont last long and the inability to get steel wheels only is a pity. Bought another battery as after 20 minutes have to change. Trying to find other wheels... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nearly 2 months for a broken dehumidifier replacement.

The sale and delivery was fast, brought the 25L dehumidifier back in 22 Nov 2024, the touch control break down on 10 May 2025. Less than 6 months old. The support and after care was poor, waiting for repair/replacement until 2 July 2025. They delivery a 20L version 'like new' as the broken one cannot be fixed. Waiting for nearly 2 months for a wrong replacement (which had broken plastic inside and filter is missing!). Sadly I had recommended this brand to other people which I should not have done. I would not recommend this brand. This is a very bad experience for me. Hope others will not face the same.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from NETTA

Excellent service from NETTA. The NETTA 7.2v Cordless 2in1trimmer is first class. Wish i had bought one years ago. Battery life is excellent and the cutters get through the new growth easily.

June 2, 2025
Rated 4 out of 5 stars

Hedge / chainsaw value for money lighter gardening jobs

From ordering to receiving very good no problems.
Was pleased with how light the hedge trimmer was, my only fault with it both is that it’s not so powerful when connected to the pole, but as long as it’s just a surfs cut then it does the job fine, but it does have more power off the pole ! Still if you want light weight and just to cut surface branches and hedge then it good and last quite awhile depending on how much there is to cut.

June 6, 2025
Rated 5 out of 5 stars

Helpful

They didn’t have exactly what I wanted but let me know so I bought an alternative from them. Good to get a response to an enquiry.

June 2, 2025
Rated 1 out of 5 stars

Ordered a hedge trimmer

Ordered a hedge trimmer, but they sent me a completely different product — a lawn mower, even though I don’t even have lawn. At first, the seller expected me to pay for the return, even though it was entirely their mistake. After I pushed back, they eventually sent a prepaid return label, but no official return with tracking was registered in the Amazon system. They said a courier would collect it, but nobody showed up. In the end, I had to waste my own time driving to the post office and queuing just to fix their error. The seller said that I will get my refund once the item arrives back but now it looks like the Royal Mail has apparently lost the parcel, and I’m left stressed, chasing a refund for something that was never my fault in the first place. In this case, the experience was an absolute nightmare from start to finish. Avoid this company.

May 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look