Good connections over the TDC network (my friend on a competitor often gets dropped while I'm still showing good bars) and my backup number that I rarely use just costs me 7.5 krone every 3 months... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found problem out side Denmark in Europe during calling......
Man skal vaere bosiddende i danmark, det finder man først ud af når man har betalt eller hvis man laeser denne side. Det står bare ingen steder i betingelserne. For tourists: Only people with a resi... See more
Company replied
Recently switched from my old mobile provider to a Nettalk number. the great thing is that i could keep my old number. Also, my old company was not allowing me to call or send messages to 4 digit nu... See more
Company details
Information provided by various external sources
Nettalk er et lavpris mobilselskab der er skabt af og 100% ejet af Netto — udviklet i samarbejde med TDC. Nettalk opstod i 2011 med det mål at sikre dig nem og overskuelig mobiltelefoni til lavest mulige priser. Vores fastprisabonnementer gør det nemt at overskue regningen, så du slipper for ubehagelige overraskelser. Og med TDC følger samtidig Danmarks stærkeste landsdækkende netværk. Mobil med et smil- Selv om vi er et lavprismobilselskab, gør vi en ekstra indsats for at give dig den information og service, du har brug for — hurtigt og med et smil. Som i vores butikker er der naturligvis en form for ”selvbetjening” via www.nettalk.dk. Men det er nemt at gå til, og så er det jo dét, der gør at priserne er lave.
Contact info
Sletvej 30, 8310, Tranbjerg, Denmark
- 70100102
- kundeservice@nettalk.dk
- nettalk.dk
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Weird yet efficient customer inquiries
I have ordered a mobile with Nettalk's monthly mobile subscription. Though, I have received the Sim card but I have not yet received the mobile phone lumia 635 as of yet. My inbox is already flooded with emails from Nettalk as to why you are not using the sim. The weird thing is that nettalk is too much on its toes without realizing that I have not received the phone in which I ought to put sim card, yet receiving emails from Nettalk "Why are you not using it!"
October 1, 2014
Unprompted review
Reply from Nettalk
Hello Fatima,
The e-mails you receive are normal service mails, we send to help new customers, they do not make sense in this case where phones are delayed, Im sorry about that.
We will be better in the future to try stop this Automatic messages when they don't make sense.
Your phone is getting to you in the very near future:-)
/Alex
Dårlig kundeservice
They claim cell fone delivery in 2-4 days but actually it takes 14 days. If you call customer service, they have one simple answer "We can't help you".
Not recommended, if you are looking for "real customer service".
September 29, 2014
Unprompted review
Reply from Nettalk
Hello kukS0nyvai0,
We can help with almost everything, but we have to be honest about the new delayed delivery date and I do not agrre that being honest with the delay is bad Customer service.
We're sorry for the delivery delay and the trouble it have caused our customers, we hadn't expected so huge demand for the offer.
/Alex
Great experience so far!
Recently switched from my old mobile provider to a Nettalk number. the great thing is that i could keep my old number. Also, my old company was not allowing me to call or send messages to 4 digit numbers, whilst Netlak does not face this problem. The contract with them is very cheap...
Great NETTALK :)
August 18, 2014
Unprompted review
Call Quality in Night
Call quality id not good in late night and also some time sms also not able to send
June 17, 2014
Unprompted review
I did not received the phone set yet so still not used the sim card yet
I did not received the phone set yet so still not used the sim card yet, so cant make any review but its very very poor delivery timing.
May 29, 2014
Unprompted review
Reply from Nettalk
Hello Usman
I'm sorry that you havn't received you phone yet.
Unfortunately the phone you ordred was out out stock, so the delivery was longer than normally. If you still haven't recieved your phone please contact us. Customer service is open until 18 today.
Kind regards
Sidsel
Not happy
It's f.. annoying. My number was working for 2 or 3 days and then I cannot call, connect to the Internet.
Big negative !!
May 21, 2014
Unprompted review
Reply from Nettalk
Hey Damian
Thanks for you review.
We will give you a call today and figure things out. I'm not sure but I think the reason you can't call is that your Nettalk account is negative, so you might just have to put money on it, and then you can use your phone again.
Kind regards
Sidsel
God , billig og stabil
Det fungerede fra dag 1 , god dækning , og perfekt at man kan tjene taletid ved at handle i Netto , hvor vi handler alt.
May 12, 2014
Unprompted review
Reply from Nettalk
Hej Kurt
Tak for din anmeldelse. Vi synes også selv, det er ret smart, at man kan tjene taletid, når man handler, men det vigtigste er jo, at vores kunder også synes det, så det er vi meget glade for at du gør.
Hilsen
Sidsel
jeg er tilfreds
I will start to use my number in may, but otherwise I am glad about everuthing
March 31, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.