W&T Nettleton Reviews 

306
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, patient, and knowledgeable, ensuring that every visitor receives personalized guidance without feeling rushed. Consumers also appreciate the relaxed shopping atmosphere, noting that staff members allow them to browse freely at their own leisure without any annoying sales pressure. People often mention the impressive range of quality furniture, beds, and carpets, making it easy to find ideal items for their homes. Many repeat buyers emphasize that the after-sales service and delivery teams are equally reliable and professional.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their warm, welcoming, and... See more

Product

Customers consistently note positive experiences with product, highlighting the fabulous choice of quality... See more

Service

Clients share deep satisfaction regarding the outstanding service, frequently highlighting knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a relaxed atmosphere and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

306 reviews

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No recent history of asking for reviews

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5.0

All reviews

(306)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Just been to W&T Nettleton‘s today and…

Just been to W&T Nettleton‘s today and bought some beautiful living room furniture. The store was amazing with lots of beautiful furniture. The sales person that we dealt with was Symone, she was very friendly and left you to have a look around the store on your own without any pressure, but extremely helpful when we need her. Thank you Symone for a very pleasant experience. I’m sure we will be back in the future.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely top-class

Absolutely top-class products and service. We have bought two beds and two sofas from them over the last eight years or so and they have been just brilliant. I cannot fault them. Highly recommended.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have no previous experience of Nettleton’s but confidently bought because of the clarity of explanation.
Naturally visited one of Hypnos’s “National Retailers” in the immediate area and as a broadbrush statement I felt they were £50 - £100 more expensive. They had in addition a delivery charge of c£60 and a collection/ recycling charge of £60-£80. Any collection was not done at the time of delivery. Overall, I felt the other retailer was c£150 to more than £200 more expensive.
But our decision was based on service.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Symone was really helpful and provided a great experience. We had been to various shops looking for a sofa and returned to Nettletons as having previously bought from them we knew we would have the personal service and great advice . The quality and choice as well as great customer service, in our opinion cannot be beaten.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service all round and great quality sofa

Symone was fantastic in the horbury store. She was brilliant in helping to find my perfect sofa in the exact materials for the sofa and cushions. I spent a long time in store deciding and she was on hand whenever I needed without being pushy for a sale.
The delivery team were careful, polite and efficient.
Couldn't have asked for a better service and love our new sofa

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Hey , did you happen to see the most comfiest bed in the world?

Ian was a great salesman. He wasn’t pushy and was very polite. We found a bed that would have been fine but spotted a real beauty. It was a Haris and spinks 2100 Marquise divan bed. It had been reduced by 66% as it was an X display. Now it feels as though i am levitating on a fluffy cloud, high up in the stratosphere. The problem is I am sleeping through my alarm!
Great service and i would highly recommend using them. Thanks Nettleton’s.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

What fantastic salesman Ian very knowledgeable about the mattress we wanted so helpful, and a fantastic price. Beautiful show room with alot of choice thank you.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful store filled with quality…

A beautiful store filled with quality furniture.
Symone was knowledgeable and helpful but did not pester us or pressure us in any way when we were only wanting to look round. On our return a few weeks later she remembered us and processed our requested order very efficiently checking each aspect of the order.
A pleasure to shop at Nettletons and we highly recommend them.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Having bought from Nettletons before…

Having bought from Nettletons before and always been highly delighted with the quality we regretfully went elsewhere and bought a suite 3 years ago not satisfied with that purchase we have returned to Nettletons to replace our 3 years old suite
Brilliant saying don’t try to mend if not broken

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Covered all aspects

We have just been in to Nettletons to buy sofa and a chair the lady who we dealt with was marvellous she covered every detail with buying the furniture and looking after it, I can’t praise this lady enough for being so knowledgeable

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

The best furniture store and staff ever…

The best furniture store and staff ever , having had a small problem with our now two year old sofa I rang nettleton today and explained the fault, the staff bent over backwards to help and in fact had the replacement part at there store. Can’t sing there praise enough brilliant service from initial purchase to follow up. We will be using them again when replacement is required 10/10 service please keep up the good service.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Nice shop good staff

The man that served us was Paul he was very friendly and helpfull service was exelant could not do enough for us .they have a lot of very nice sofas at a fair price would recomend this shop .

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent store and great range of quality furniture

Excellent range of furniture and accessories.
Wonderful staff -Paul Bromley, who has an excellent knowledge of the products.
Nettletons kept in touch with me through the construction period of my sofa bed and snuggle chair. I would recommend this furniture store to anyone.
First class service.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

A beautiful suite!

I found a beautiful sofa with accompanying chairs and ottoman at W & T Nettleton furniture in Horbury, Wakefield. The customer service was friendly and welcoming and the staff were very efficient. Even though the store was undergoing a refurbishment at the time I was able to find just what I was looking for and taken through the purchasing process by an excellent sales representative called Simone Nevis. I have to mention just how wonderful the delivery team,Paul and Wayne were when my furniture arrived. They were so professional in their care and dedication to deliver my suite in perfect condition and went above and beyond to do their job with friendly efficiency and problem solving!! A big thank you to all the staff involved in this process!!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Our family have made several purchases from Nettletons and the customer service is always brilliant so we keep going back. No rushing or pressure to buy and always so helpful. Many thanks to Paul in particular for all his help and really taking time to assist us.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We received a really professional and friendly service from Simone at Nettletons
She went out of her way to make sure we we’re really happy with our choice of furniture
This would definitely be our first choice to look for any items for our house in the future

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

I want to say thankyou to Julie and…

I want to say thankyou to Julie and paul at w&t Nettletons of hourbry for all their help. I have purchased from them a new carpet and grand sofa also a side table and a table lamp I am very pleased with everything and would highly recommend anyone to use them
From Mrs Wood of Stanley Wakefield

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fab experience

Absolutely fab experience, this place has so much to offer, after travelling around the main stream shops looking for a new suite we walked Into Nettletons and wow so much choice. Simone walked us through the process giving us advice. She was superb very polite and professional. Highly recommended, the added bonus is supporting a local business. Keep up the good work

August 24, 2024
Unprompted review

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