Ordered unifi gear plus some cabling. Really good prices and super efficient service. There was a delay caused by the courier but support provided all explanation in a very friendly and polite way (t... See more
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Review summary
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I have been struggling to set up a card reader in a church in a very poor reception area. Netxl have provided consistent advice and prompt delivery of items. Recently I thought that we had succeeded... See more
We are a new account holder for NetXL and were a little unsure of exact products to use. We reached out via email which was responded in a very timely manner by Rachel Poland, and since then she has b... See more
NetXL are an awesome company to do business with. A big shout out to Rachel who always provides a superb customer service. In fact, I requested a quote, which arrived at 5:28pm (less than a minut... See more
Company details
- Electrical Appliance Wholesaler
- Electrical Equipment Supplier
- Electronics Store
- Internet Shop
- Telecommunications Equipment Supplier
About NetXL
Written by the company
About NetXL
A trusted distributor of networking, IT infrastructure, smart technology and communications hardware, we're proud to offer you high quality products at competitive prices, best in-class delivery times and a service you can rely on.
We are passionate about the products we supply, and when you partner with us, our team is committed to go above and beyond to find the best solution for your needs.With next day delivery until 7pm and a knowledgeable customer service team, we are proud to provide you with a seamless purchasing experience from decision making to after-sales support.
We are partnered with major global brands, including Ubiquiti, Draytek, TP-Link and Aruba to offer you the latest networking and WiFi equipment, not to mention leading smart home technology, security hardware, IP phones, and antennas.Contact info
Unit 4, Riverside Business Park, GU1 4UG, Guildford, United Kingdom
- 0330 043 3000
- help@netxl.com
- netxl.com
4.8
Excellent
927 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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I urgently needed the item for my VR…
I urgently needed the item for my VR business due to ongoing issues with Wi-Fi connectivity. Unfortunately, there were multiple problems with my order that significantly impacted my operations.
Firstly, I requested that the item be shipped to an address different from the billing address. However, this request was ignored, and the item was sent to the billing address instead. Secondly, while your website advertised 2-day shipping, the actual delivery time was 5 days. As a result, no one was available to receive the package, causing a further delay of one week. In total, the delivery time of two weeks instead of two working days.
I made this purchase based on the alternative shipping address and 2-day delivery. This experience has left me frustrated and disappointed with the level of service provided. Given the inconvenience this has caused my business, I regret to inform you that I will not be using your services again.
November 4, 2024
Reply from NetXL
Hi Paul
I'm sorry to hear your parcel wasn't delivered when initially expected. I can see that you placed your order on Saturday on a Royal Mail tracked 48 hour service, and it was dispatched on the next working day (Monday). Although the expected delivery date should have been Wednesday, I can see there was a delay at the Royal Mail hub, meaning it was only delivered to you on Friday.
I have already refunded your shipping in full due to this delay, and I have been trying to get in touch with you to see where we can support you further with no luck.
Please do reach out if there's anything else we can do to turn your experience around - I'd be more than happy to help.
Many thanks,
Travis
great service
great service, would order again.
Placed order on a sunday and it was delivered on a monday by DPD.
November 3, 2024
Reply from NetXL
Many thanks for your review :)
Reply from NetXL
Thank you!
Great prices on Ubiquiti and fast…
Great prices on Ubiquiti and fast delivery. Very happy!
October 30, 2024
Reply from NetXL
Thank you!
Reply from NetXL
Thanks for the review!
Netxl are great on prices
Netxl are great on prices, processing order speeds and service. Liam is our account manager and hes great.
October 30, 2024
Unprompted review
Reply from NetXL
Thank you for the review, we're pleased to hear Liam is looking after you so well!
Quick Dispatch, Great Pricing!
Quick Dispatch. Would have been a fast delivery however Royal Mail sent it to the wrong region. Great Pricing! Setup was a breeze! Shame i couldn't get it to work with my Self Hosted Unify Network Application and OPNSense, but I've switched to use this setup instead. 10/10
October 24, 2024
Reply from NetXL
Thank you for taking the time to leave us a review!
Good all round service!
Rapid delivery, great customer service and low prices. Purchased from NetXL a couple of times and would highly recommend.
October 20, 2024
Reply from NetXL
Thank you for the kind words! :)
Quick service and good price.
October 20, 2024
Absolutely brilliant customer service
Absolutely brilliant customer service. What I needed was not in one stocking point so they very rapidly searched and found the items in a second stocking point. And they still arrived on time. Many thanks and thoroughly recommended.
October 24, 2024
Unprompted review
The Mesh WiFi extender was perfect.
The Mesh WiFi extender was perfect and exactly what I was looking for and at a good price. The website was easy to navigate and delivery was fast.
October 20, 2024
Paid for the next day's Saturday…
Paid for the next day's Saturday delivery, the item was posted to a neighbour with no attempt made to post to my address, making that £30 postage feed not value for money.
October 18, 2024
Reply from NetXL
Hi Raiheem,
Thank you for your feedback. I can see the order was delivered to a neighbour because of the safe place preferences set in your DPD account. I have tried to reach out to talk you through how this can be amended, but I'm yet to receive a response. Please do get in touch if you'd like any support in changing your preferences for future orders.
All the best,
Travis
Excellent service
We had a missing item on our order so contacted seller on Saturday evening. A few very quick follow up responses and the replacement item was on its way today (Monday). Many thanks to the swift resolution by Josh. Will definitely use this company again for any future purchases.
October 21, 2024
Unprompted review
Website easy to use and prompt delivery
October 16, 2024
Great product and good price
Great product and good price, excellent customer service from Liam, very prompt delivery, Highly recommended company.
October 11, 2024
Great value, knowledge and delivery
I've shopped here a few times and always get next day delivery at a great price (for both items and delivery).
I rang through on the most recent purchase and spoke to Josh who was most helpful and had good knowledge into the products I was enquiring about.
Definitely recommended
October 14, 2024
Unprompted review
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