NetXL Reviews 927

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff. Many people appreciate the prompt delivery of products and the overall smooth ordering process, noting that items often arrive quickly and as described. However, some customers also noted issues with delivery, specifically regarding delays, incorrect items, or problems with next-day delivery services. A few other people also felt that the after-sales service could be improved, mentioning difficulties with returns or replacements for faulty items.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers highlight the great quality... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being polite,... See more

Order

People report positive experiences with order. Customers consistently praise the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered unifi gear plus some cabling. Really good prices and super efficient service. There was a delay caused by the courier but support provided all explanation in a very friendly and polite way (t... See more

Rated 5 out of 5 stars

I have been struggling to set up a card reader in a church in a very poor reception area. Netxl have provided consistent advice and prompt delivery of items. Recently I thought that we had succeeded... See more

Rated 5 out of 5 stars

We are a new account holder for NetXL and were a little unsure of exact products to use. We reached out via email which was responded in a very timely manner by Rachel Poland, and since then she has b... See more

Rated 5 out of 5 stars

NetXL are an awesome company to do business with. A big shout out to Rachel who always provides a superb customer service. In fact, I requested a quote, which arrived at 5:28pm (less than a minut... See more


Company details

  1. Electrical Appliance Wholesaler
  2. Electrical Equipment Supplier
  3. Electronics Store
  4. Internet Shop
  5. Telecommunications Equipment Supplier

About NetXL

Written by the company

About NetXL

A trusted distributor of networking, IT infrastructure, smart technology and communications hardware, we're proud to offer you high quality products at competitive prices, best in-class delivery times and a service you can rely on.

We are passionate about the products we supply, and when you partner with us, our team is committed to go above and beyond to find the best solution for your needs.

With next day delivery until 7pm and a knowledgeable customer service team, we are proud to provide you with a seamless purchasing experience from decision making to after-sales support.

We are partnered with major global brands, including Ubiquiti, Draytek, TP-Link and Aruba to offer you the latest networking and WiFi equipment, not to mention leading smart home technology, security hardware, IP phones, and antennas.

Visit NetXL


Contact info

4.8

Excellent

TrustScore 5 out of 5

927 reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My favourite

Great prices, great range, fast delivery. My new favourite network equipment provider.

September 30, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered at 19:30 and was dispatched within 20 minutes of ordering.
Item received quickly and works great. Will definitely be purchasing again.

September 29, 2025
Rated 4 out of 5 stars

After sales could be better

I had a problem with a unify in ceiling mount. After an initial lengthy call, which involved obtaining manager approval, I agreed with NetXL the faulty item would be replaced.

Nothing then happened, so I chased up the replacement only to be told they would no longer honour what had previously been agreed!

After sales could be better

I spent about £400 with NetXl, but was about to spend £2.5k on other Unify gear. Obviously I will buy elsewhere now.

Other suppliers stock Unify products. Why take a chance with a company who does not care about after sales support!

UPDATE -#-#-#-#-#-#-#-#-
NextXl are now actively trying to resolve the situation. A replacement part was sent.
1* changed to 4*s

September 22, 2025
Rated 5 out of 5 stars

I had an issue when trying to pay by…

I had an issue when trying to pay by bank transfer, one phone call later and Charles Afolayan had sorted it in a friendly and professional manner also delivery was super quick, placed order at 15-30 and got it at 8-30 next morning.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Super prompt service

Super prompt service, and especially thankful to Charles Afolayan for resolving an issue when I forgot to order an additional product before clicking online … all sorted now with minimal fuss … thank you !

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Card Reader in Church in poor reception area

I have been struggling to set up a card reader in a church in a very poor reception area. Netxl have provided consistent advice and prompt delivery of items. Recently I thought that we had succeeded but then hit problems. Oliver Pinder has helped with generous research into antenna and Three's network bands for what is a very small account from the commercial point of view.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good technical support, good price, very fast delivery!

Great service from NetXL! Good technical support, good price, and very fast delivery!

I recently cancelled cable internet / cable TV / landline, and I'm now saving a fortune in monthly outgoings using an unlimited data SIM for £16 a month and a 5G Router.

I decided to fit an external antenna and received good friendly helpful technical support when discussing various antenna options.

I'm very pleased with this antenna, and it was easy to locate cell towers and install.

Poynting XPOL-2-5G-10 V3 Directional Cross Polarised LTE MIMO Antenna
Poynting BRKT-16 Universal Cast Swivel Bracket

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, attentive and speedy delivery, i have dealt with Charles Afolayan previously and have had a fantastic experience.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Really solid advice for choosing the right kit

When it comes to home networking I'm very much in the self (and part) taught novice camp - knowing enough to want to choose the right kit but not necessarily knowing all the pitfalls. I spoke with Travis and he was really generous to help me confirm I was thinking through the options in the right way. Getting a price over email and the ordering experience was slick. Delivery arrived as scheduled and appropriately packaged.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Item ordered showing in stock at time…

Item ordered showing in stock at time of ordering.

Paid for next day delivery.

Item never shipped. Now advising it will be some weeks so cancelled order.

Not in stock although they took the money for it.

I now have an unhappy client.

Avoid at all costs. This is not the first time this has happened so will not use them again. Terrible company.

August 19, 2025
Unprompted review
NetXL logo

Reply from NetXL

Hi Steve

I’m really sorry to hear about your experience and the inconvenience this has caused - that’s absolutely not the service we aim to provide.

I’d like to look into what went wrong and get this resolved for you. Could you please send your order number to jade@netxl.com so I can investigate this personally and make it right?

Best wishes, Jade

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