I have been looking for a knee support that actually worked to help keep my knee in alignment and this knee sleeve is the one! My knee goes out to the side because of meniscus and anterior cruciate d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previ... See more
I was double shipped an order and ive asked on multiple occasions that you would please send me a return authorization number and a return shipping label so that i could return the 2nd unopened parc... See more
Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device i... See more
4.0
Great
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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Bad returns, good product
The product seems to support my elderly father .
Hi first order was returned, and he did not receive the refund. Months later still no refund
June 7, 2026
Unprompted review
Reply from NEUROGENA.US
Dear Customer,
Thank you for your feedback, and we’re glad to hear the product is supporting your father.
We are very sorry to hear about the issue with your return and the missing refund. This is not the experience we want for our customers. Refund delays can sometimes occur due to processing issues or missing return confirmation, but a delay of several months is certainly not acceptable.
Please contact our support team with your order details so we can immediately investigate this case and ensure your refund is processed as quickly as possible. We will treat this as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve it.
Have a minor lateral miniscus tear
Have a minor lateral miniscus tear. Along with my strengthening exercises, really supports my knee from impact of weight when running and the odd twist when on trails. Great job.. I would love to promote this product myself
June 5, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you very much for sharing your experience.
We’re glad to hear that the product is providing you with additional knee support during your strengthening exercises and helping you feel more stable while running and on uneven trails. It’s great to know it’s making a positive difference for you.
We also truly appreciate your enthusiasm and interest in promoting the product—it means a lot to us. If you’d like, you can reach out to our support or marketing team, and they can provide more information about any available collaboration or affiliate opportunities.
Wishing you continued progress and a strong recovery.
As far as the product what it is and…
As far as the product what it is and what it does, you seem spot on. Unfortunately this product does not work for me because of my caude equine syndrome.
June 5, 2026
Unprompted review
Reply from NEUROGENA.US
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not work for you due to your condition. We understand that every case is different, and in situations like cauda equina syndrome, individual needs can vary significantly.
If there is anything our support team can do to assist you further—whether it’s guidance, alternatives, or reviewing your order—please don’t hesitate to reach out. We are always here to help.
We appreciate your honest input, as it helps us continue improving our products and service.
Excellent after sale service for problematic subject
I received 2 units for knee protection.
While using it the left unit injured my leg above the knee. I sent request for replacement. I then, sent pictures of my leg as requested by your support team. My request confirmed and new unit sent to me and I received it already and using it. Wonderfull service with care and understanding. Thank you very much
Amiram Zakin
May 15, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you very much for taking the time to share your experience.
We are truly sorry to hear about the discomfort you had with the first unit, but we are glad our support team was able to assist you quickly and provide a replacement.
Your satisfaction and safety are very important to us, and we appreciate your kind words about our after-sales service. It means a lot to our team to know that you are now using the replacement unit comfortably.
We wish you a smooth recovery and all the best going forward.
Excellent seller
Excellent seller. Item was brand new, exactly as described, well packed and arrived in perfect condition. Very happy — highly recommended.
June 2, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you so much for your kind words and positive feedback! We're delighted to hear that your item arrived in perfect condition and met your expectations. We take great care in packaging and shipping our products, so it's wonderful to know you had a great experience. Thank you for choosing us, and we look forward to serving you again in the future!
Although the product didn’t work for me…
Although the product didn’t work for me their customer support responded immediately to offer
My a refund.
May 28, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your feedback and for sharing your experience.
We are sorry to hear that the product did not fully meet your expectations, but we truly appreciate your kind words about our customer support.
Customer satisfaction is very important to us, and we are glad we were able to assist you with a refund.
We hope to have the opportunity to serve you better in the future.
Good service and efficient
May 24, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you very much for your kind feedback.
We are happy to hear that you are satisfied with our service and efficiency. Your support is greatly appreciated.
Worst online shopping experience I have encountered.
The company accepted upfront payment while committing to a delivery timeframe they completely failed to respect. Instead of taking accountability for the delay, customer support hid behind generic refund policy wording and attempted to shift responsibility onto the customer for a failure entirely on their side.
A delayed shipment remains a breach of the promised service, regardless of whether they label it “active.” Professional businesses resolve issues; they do not lecture paying customers after failing to deliver as committed.
No accountability, no proper resolution, and extremely disappointing customer service handling overall. I would strongly caution customers against relying on their advertised delivery commitments.
May 22, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your feedback.
We are sorry to hear that you feel this way regarding your experience. We understand your concerns about the delivery timeframe and communication.
Please note that your order was processed and dispatched within the stated handling time, and once the parcel is handed over to the shipping carrier, the delivery process is managed by the logistics provider. Unfortunately, delays within the courier network are outside of our direct control.
We always aim to provide clear information and support to our customers throughout the process, and we regret that your experience did not meet your expectations.
If there is anything still unresolved regarding your order, we would be happy to review it further and assist you.
My item I returned took a bit longer to…
My item I returned took a bit longer to be processed. Faster processing will go a long way to get you 5 stars. I will reorder the product real soon.
May 7, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you so much for taking the time to share your feedback and for planning to reorder with us soon! We genuinely appreciate your honesty regarding the return processing time. We always strive for efficiency, and your comment helps us identify areas where we can speed things up to deliver a true 5-star experience next time. We look forward to welcoming you back and ensuring your next order is seamless from start to finish!
Reply from NEUROGENA.US
Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear that this was your "best buy ever" and that you are experiencing great lower back support. Your comfort and satisfaction are our top priorities, and feedback like yours motivates our team to keep delivering the highest quality products. Wishing you continued relief and comfort, and we hope to serve you again in the future!
Great product and price....
Great product and price..... my knee's love them
May 13, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you so much for your kind words! We're thrilled to hear that your knees are loving the product. Your support means a lot to us, and we hope it continues to bring you comfort and relief!
The customer service was fantastic
The customer service was fantastic. Unfortunately the item didn’t fit, so I had to return it internationally, but the customer service was excellent throughout the process. They were responsive, helpful, and made the return very smooth.
May 9, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your kind words! We’re delighted to hear that our customer service made your return process smooth, even with the international shipment. Your feedback means a lot to us, and we’re glad we could assist you.
This is onAdjustable Back Pain Belt with Compression Supporte of the better all-round…
This is one of the better all-round options because it combines compression with flexible support stays, while staying breathable enough for extended wear. It suits gym use, warehouse work, or recurring lower-back strain.
May 8, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your detailed feedback! We’re glad to hear that our Adjustable Back Pain Belt provides the support and comfort you need for various activities. Your experience helps us continue to improve and provide the best products for our customers.
Knee+ systems
Knee+ systems, knee brace. The product does a good job but the quality is lousy. After 2-3 months the knee brace is completely unusable and Neurgena consistently refuses to replace. There is also total confusion and incompetence in their support department. Unfortunately a really bad experience.
Update to Neurgena:
My contact with your support has not been very fruitful. If you are interested: Order NG1329401. Kelly has been my very confused counterpart in the matter on your support
May 7, 2026
Unprompted review
Reply from NEUROGENA.US
We’re very sorry to hear about your experience and truly appreciate your feedback. At Neurogena, we take product quality and customer satisfaction seriously. We’d like to investigate this matter further to understand what went wrong and see how we can assist you. Please contact our support team directly so we can resolve this issue.
The material was good and I received it…
The material was good and I received it on time.
May 7, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your feedback! We’re glad to hear that the material met your expectations and that your order arrived on time. We appreciate you taking the time to share your experience!
Neurogena has been very helpful and…
Neurogena has been very helpful and understanding in dealing with knee joint problems and pain.
May 7, 2026
Unprompted review
Reply from NEUROGENA.US
Thank you for your kind words! We’re delighted to hear that Neurogena has been helpful and supportive in managing your knee joint issues. Your feedback means a lot to us, and we’re glad we could assist you.
Reply from NEUROGENA.US
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with our products and service. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.
A very good fit while playing football
A very good fit while playing football
May 5, 2026
Unprompted review
Reply from NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are glad to hear that the product fits well and performs comfortably while playing football. It’s great to know it is supporting you during activity.
We truly appreciate your support.
Reply from NEUROGENA.US
Dear Customer,
Thank you very much for your feedback and for taking the time to share your experience.
We are really pleased to hear that the knee support provided good stability. We are sorry that the brace felt a bit too tight, and we truly appreciate your comment as it helps us improve both our sizing guidance and product comfort.
If you ever need help choosing the right size or have any questions in the future, we are always here and happy to assist you.
Immediate response
I sent email as had a problem adjusting brace after initial wear. Immediate response despite it being a "holiday weekend ". Resolved problem and I am back wearing brace and experiencing pain relief
May 2, 2026
Unprompted review
Reply from NEUROGENA.US
Dear Customer,
Thank you very much for your kind feedback.
We are truly pleased to hear that our team was able to assist you promptly and that the issue was resolved successfully. It is great to know that you are now able to use the brace again and are experiencing pain relief.
Your satisfaction is very important to us, and we really appreciate you taking the time to share your experience.
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