NEUROGENA.US Reviews 

259
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent construction and thoughtful design of the support gear, noting that these items effectively relieve persistent back and knee pain during daily activities. Consumers find the devices simple to operate and appreciate the responsive support team that quickly assists when questions arise. Though some people mentioned that shipping times can occasionally be quite delayed. A few other people also felt that sizing can be tricky, leading to frustrating return experiences and difficulties navigating the online system. Additionally, a small group of reviewers noted that certain braces felt overly tight or uncomfortable during prolonged wear.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting its comfort and effectiveness for... See more

Quality

Reviewers mention positive feedback about quality, noting that the items are well engineered and built to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives respond quickly and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences widely varying across the board.... See more

User experience

People report positive experiences with user experience, highlighting generally very good encounters and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been looking for a knee support that actually worked to help keep my knee in alignment and this knee sleeve is the one! My knee goes out to the side because of meniscus and anterior cruciate d... See more

Rated 4 out of 5 stars

I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previ... See more

Rated 3 out of 5 stars

I was double shipped an order and ive asked on multiple occasions that you would please send me a return authorization number and a return shipping label so that i could return the 2nd unopened parc... See more

Rated 5 out of 5 stars

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device i... See more



Contact info

4.0

Great

TrustScore 4 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(259)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company is first class along with…

The company is first class along with the devise. It's very well made and built to last. It feels like a devise you might see in a hospital or chiropractic clinic. It's pretty comfortable and I feel it's doing a good job. Very happy

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

I had high hopes for this company and…

I had high hopes for this company and the product it represent. A rip off is what they are. I requested a refund after returning their products, they sent me a small portion of my 200 dollars. I'm NOT happy at all!!
If there were an option to not give them any stars, that's what I would select.ZERO stars

December 11, 2025
Unprompted review
Rated 2 out of 5 stars

Not responding timely and not honoring an offer

I made a purchase during the Black Friday period, where you offered 3 free gifts, rebuild program, and lifetime warranty. I have not received any of this. I inquired days ago with absolutely no response. That’s pretty sad. I also left a review that you offered a 10% cashback I sent a screenshot of the review but received no response. I am contiplating amending my review…
I WOULD LIKE A WRITTEN LIFETIME WARRANTY IN WRITING SENT TO ME BECAUSE HONESTLY, I DON’T TRUST THAT YOU’LL HONOR IT. I ALSO SHOULD RECEIVE THE 10% CASHBACK OFFERED ON A CARD IN THE BOX WHEN I OPENED IT UP.

November 30, 2025
Unprompted review
Rated 4 out of 5 stars

We were sent 2 braces for the same…

We were sent 2 braces for the same right knee. When I contacted your company we received an email back very quickly. We were then sent an email with a return label so we did not have to pay for any additional charges and we were given instructions on when we could expect the brace for the left knee. We are very pleased with the product and the customer service we received. Keep up the good work.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience from start to…

Terrible experience from start to finish.
I placed an order over 40 days ago and still haven’t received a single thing. I’ve emailed this company multiple times and they don’t even bother replying. Honestly, UK buyers should be careful — once they take your money, you’re on your own.

I’m now getting help from the relevant UK consumer rights services because this is ridiculous. I wish I’d read more reviews before ordering. Avoid the headache

November 3, 2025
Unprompted review

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