NEUROGENA.US Reviews 

259
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent construction and thoughtful design of the support gear, noting that these items effectively relieve persistent back and knee pain during daily activities. Consumers find the devices simple to operate and appreciate the responsive support team that quickly assists when questions arise. Though some people mentioned that shipping times can occasionally be quite delayed. A few other people also felt that sizing can be tricky, leading to frustrating return experiences and difficulties navigating the online system. Additionally, a small group of reviewers noted that certain braces felt overly tight or uncomfortable during prolonged wear.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting its comfort and effectiveness for... See more

Quality

Reviewers mention positive feedback about quality, noting that the items are well engineered and built to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives respond quickly and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences widely varying across the board.... See more

User experience

People report positive experiences with user experience, highlighting generally very good encounters and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been looking for a knee support that actually worked to help keep my knee in alignment and this knee sleeve is the one! My knee goes out to the side because of meniscus and anterior cruciate d... See more

Rated 4 out of 5 stars

I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previ... See more

Rated 3 out of 5 stars

I was double shipped an order and ive asked on multiple occasions that you would please send me a return authorization number and a return shipping label so that i could return the 2nd unopened parc... See more

Rated 5 out of 5 stars

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device i... See more



Contact info

4.0

Great

TrustScore 4 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(259)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t believe these knee pads work

I can’t believe these knee pads work. I’ve tried many and honestly, these are the best. I play pickleball and can usually play for a half hour before my knees start hurting, but not anymore. I highly recommend them.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Good apparatus, time will tell.

I just received my “portable lumbar retractor,” which I refer to as a “traction device” for your lower back or lumbar region. I’ve only used it three times so far, but each time I can actually feel it working. I will advise you, though: take it easy and progress slowly, or you may cause more harm than good. I personally suffer from a bad back; I herniated a disc in my mid-30s, and now, in my mid-50s, I’ve endured 20 painful years. I've tried it all. My favorite and most effective relief came from the Teeter inversion table (hang upside down). The downsides are simple: it’s somewhat expensive and takes up space. Speaking of expensive, I’ve also gone to a chiropractor who used a DRX9000, a spinal decompression machine. Very costly sessions—more than $200 each—and one needs about two dozen sessions (I could only afford a dozen before having to stop, but it worked beyond belief). This traction device from neogena is less than one of those sessions; this is a great value, and it seems to work. The free items they sent with it also worked rather well, so overall, five stars. I look forward to using this for a long time; whether it lasts or not, only time will tell.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

HAVE GONE TO PT REALIZING I COULD DO…

HAVE GONE TO PT REALIZING I COULD DO MOST EXERCISING AT HOME , BUT NOT THE STRECHING MACHINE. WHEN I SAW NEUROGENA EVERYTHING CLICKED. I USE IT EVERY MORNING 79 AND STILL SWINGING CLOSE TO PLAYING MY AGE. THANK YOU

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

1st product doesn’t work

1st product doesn’t work.
2nd They don’t honour the money back promise.
3rd while trying to arrange this, they’ll blackmail you into leaving false reviews.
4th If you’re outside of America you’re even more screwed, unless like me you will not let it go.
5th - you should of made good and refunded like you agreed.
6th YES I CAN PROVE ALL MY CLAIMS, a dedicated page will be created on socials exposing all you’re lies and proof via all the emails sent. Funnily enough my bank have had many reports from your company.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

I have yet to receive it and I had it…

I have yet to receive it and I had it for expedited shipping so I can’t truly give you a review will be more than happy to once I receive it and I paid for expedite shipping because of the back pain that I’m having on my L5 S1 with a bulging disc

November 9, 2025
Unprompted review
NEUROGENA.US logo

Reply from NEUROGENA.US

Hi! We’re very sorry to hear about this issue. Please contact our customer support team at info@neurogena.us
so we can look into your order and resolve this as quickly as possible.

Thank you for your patience, and we sincerely apologize for the inconvenience.

— The Neurogena Team

Rated 1 out of 5 stars

I paid 189.00 for this and have never…

I paid 189.00 for this and have never received it so in another week I will dispute this amount pleas let me know what is going on!!

November 7, 2025
Unprompted review
NEUROGENA.US logo

Reply from NEUROGENA.US

Hi! We’re very sorry to hear about this issue. Please contact our customer support team at info@neurogena.us
so we can look into your order and resolve this as quickly as possible.

Thank you for your patience, and we sincerely apologize for the inconvenience.

— The Neurogena Team

Rated 5 out of 5 stars

I have really felt the decompression…

I have really felt the decompression using the system.
The buckles and cinch straps work well and I find that if I lay on my bed with my knees bent at 90 deg and then just take and hold deep breaths it is almost exactly like the professional decompression sessions I have used in the past.
I have not used the neck system yet.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered Neurogena

I ordered Neurogena. It arrived in timely manner and received it earlier than expected. It's a great product to support your recovery from Lumber pain. Customer service is very quick in addressing all your concerns.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Never received product

Ordered on October 17 delivery supposed to be October 28 never received product and today Nov 2 the site goes down! Dispute with bank. Was really looking forward to it too.

November 2, 2025
Unprompted review
NEUROGENA.US logo

Reply from NEUROGENA.US

Hi,
We’re really sorry to hear about your experience. Please contact our support team with your order number so we can look into this and help you right away.

Our website was temporarily down yesterday due to technical issues, but it’s now fully back online. We truly appreciate your patience and understanding.

Rated 4 out of 5 stars

Lumbar Decompression Device

I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previously used at a chiropractic office, so I have high expectations. I would have rated it higher, but it did take an inordinate amount of time to receive my prodct.

November 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look