New Med Instruments Reviews 21

TrustScore 4 out of 5

3.9

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Company details

Written by the company

NewMed® is a specialised manufacturing company in complete range of Surgical Instruments, with over 2 decades of experience. We are supplying worldwide from our head office in Pakistan and branch offices in UAE, Dubai and UK.


Contact info

3.9

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A very professional experience and response.

I placed and order with New Med. I dealt with Jamal. He was fast with responses and sent me an invoice immediately after I placed our order. I paid it immediately and he is sending our order tomorrow. I could not have asked for anything more professional.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit sceptical in the beginning…

I was a bit sceptical in the beginning after reading some of the negative reviews but I took the risk and ordered a few instruments as a test ordered on 11/3/26, a total amount of 264,19$ including international shipping. The order shipped on 18/3/26 and I received it today 9/4/26. Very satisfied with the quality and I will definitely recommend them and order again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I received my order from NewMed in 14…

I received my order from NewMed in 14 days time, their promise to deliver was in 9 days the delay was exhausting , finally delivery is arrived and the quality is impressive. i will order again if this company promises to deliver on time.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Warning about this company

Warning about this company.
They don’t sell from Germany.
No warranty to receive the order.
Descriptions on website are wrong and they don’t know material.
Don’t order on this website

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Update: company will offer you a refund on the proviso that you change your review to a 5 star review or remove it. That would explain the positive reviews... Absolutely shocking behaviour. They are also saying I have the items but as of today (after their review) I still do not, so their review response below is just rubbish.

Original post:

I assume some of the positive reviews below are fake since they are from people that have only ever left one review. This company lied to me about when the items were going to be dispatched, and where from, and repeatedly ignored my emails to cancel the order as I placed the order weeks ago. Avoid.

**In response to their reply claiming my review is fake: my order ID is 20150, and asking me to email you is ridiculous as I have emailed you NUMEROUS times about this issue - email communications have been via a Muhammad Ali Khan. I have submitted further information to trust pilot to prove this is genuine. So please do not accuse me of leaving a fake review. The unprofessional reply from this company just further shows that these are absolute cowboys.**

February 23, 2026
Unprompted review
New Med Instruments logo

Reply from New Med Instruments

Hello Ms Chadler,

First of all we apologies for the delay occurred due to some production issues with your order, we did shipped your order and here is your DHL Tracking number 1090258956 you can track it at dhl.com

You are right about the delay and 2 promised incomplete because of reasons explained to you in email, as a responsible company we do our best to entertain our clients to the best of our abilities, As compensation of the delay in your order we have also sent you a complete refund of payment by PayPal. The proof of PayPal refund has been sent to you by email as well,

You have the products as well, and the payment is also returned, we hope it makes your complaint with NewMed solved and we wish you best of luck for future.

Thankyou
New Med Instruments

Rated 4 out of 5 stars

It’s a very good quality

It’s a very good quality, good support and wide range of products that you can not find it all in one company, especially for the plastic surgery, the prices also is very acceptable for all end users

September 3, 2025
Unprompted review
New Med Instruments logo

Reply from New Med Instruments

Thankyou

Rated 5 out of 5 stars

Great Instruments

I've Purchased Tonsillectomy Set it was delayed 2 days but I'm satisfy with purchase after watching the quality of my instruments !

October 28, 2025
Unprompted review
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