I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
The officers handling my re-fi were on top of things. They responded promptly to emails and phone calls. They were clear in their requests for documentation and were patient with my myriad questions... See more
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Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Jenny Cho
Jenny's knowledge and experience. Her guidance from the start to the end was crucial in understanding the process so we can provide info in timely manner.
May 21, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful review! We are thrilled to hear that Jenny's knowledge, experience, and guidance were so crucial to your success throughout the process.
Helping you clearly understand each step so that everything could move forward in a timely manner is exactly what we strive for, and we will be sure to share your kind words with Jenny.
Thank you for choosing us, and congratulations!
Their service is very good
Their service is very good. I would recommend their company if you need to refinance your home or get a new loan for housing.
March 6, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful recommendation! We are thrilled to hear that you had a very good experience with our service. Whether it is helping someone secure a new home loan or refinancing their current one, we always strive to provide the best possible support.
We truly appreciate your business and your kind words!
Since our first conversation
Since our first conversation, they got to know me as a person. Not just as a client . I was a first time homebuyer. They took time to explain every step in detail, what to expect, what to look out for what to be careful about to make this process smooth and easy and stress-free. They were always available if I had even the slightest question or concerns i highly recommend them for anybody ,
May 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for this heartfelt review!
We are absolutely thrilled to hear that you felt valued as a person, and not just a client, throughout your journey. Buying your first home is a massive milestone, and taking the extra time to explain every step, highlight what to look out for, and keep the process stress-free is exactly the standard of care we strive to deliver. Knowing our team was always there to answer even your smallest questions means the world to us.
Thank you for your high recommendation, and congratulations on your very first home! Welcome to the family!
George Nguyen is Awesome
George Nguyen went from licensed agent to advisor and then to friend in one phone call. I initially went online to get a second opinion after Guaranteed Rate was moving too slow. Once I met George, I found the specialist who helped me buy my first home.
George helped me iron out a few wrinkles from the first lender I spoke with. He then helped me secure my pre-approval that connected me with the house we wanted. Through the underwriting process he ensured I understood what the loan processors needed and then made sure everything was aligned for a smooth close.
George was always responsive to my questions and was great. I know that in the future, if I have any questions, he will be able to assist.
May 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share this incredible journey with us! We know how stressful it can be when a lender is moving too slowly, and we are absolutely thrilled that George Nguyen was able to step in and turn things around so quickly.
Going from a licensed agent to a trusted advisor and friend in a single call is the absolute highest standard of service we strive for. We are so proud of George for helping you smooth out those initial hurdles, secure your pre-approval, and guide you seamlessly through underwriting to a successful close on your very first home!
We will be sure to share your outstanding feedback and gratitude directly with George and his leadership team. Welcome to the New American Funding family, and congratulations on your beautiful new home!
Chris was really helpful in the entire…
Chris was really helpful in the entire process, made the entire really smooth and enjoyable
May 21, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! We are thrilled to hear that Chris made your loan process so smooth and enjoyable from start to finish. Helping our clients feel supported and comfortable along the way is exactly what we strive for, and we will be sure to share your kind words with Chris.
Thank you for choosing us, and congratulations!
Reply from New American Funding
Thank you so much for the five-star rating and the kind words! Delivering excellent service is always our top priority, and we are thrilled to hear that we met your expectations. Thank you for choosing us!
Reply from New American Funding
Thank you so much for the 5-star rating, Oudone! We are thrilled to hear you had a great experience and truly appreciate the recommendation. Thank you for choosing New American Funding!"
Chip Esajiian is truly exceptional
Chip Esajiian is truly exceptional. His caring nature and professionalism are evident in every interaction. He supports you at every stage of the loan process. I wholeheartedly recommend Chip to anyone in need of his services. Thank you so much for making everything so easy for me.
Wishing you all the best!
Sera
May 11, 2026
Unprompted review
Reply from New American Funding
Hi Sera, thank you so much for your incredibly kind words! We couldn't agree more—Chip is truly exceptional, and we are so lucky to have him on our team. We are thrilled that he could support you at every stage and make the process easy for you. We will be sure to share your heartfelt review with Chip and his leadership team. Thank you for choosing New American Funding!"
Excellent Service from Marcelo De Matos
Marcelo De Matos provided an excellent experience throughout the loan process. He was professional, patient, responsive, and consistently helpful from start to finish. His clear communication, quick responses, and attention to detail made the process feel organized and much less stressful. I truly appreciated the way he followed up, explained each step, and made sure everything moved forward smoothly. Marcelo’s outstanding customer service reflects very well on New American Funding, and I am grateful for the support he provided.
May 15, 2026
Unprompted review
Reply from New American Funding
Hi Joe, thank you so much for this wonderful review! We are delighted to hear that Marcelo provided such an excellent experience for you. Professionalism, patience, and clear communication are the core of what we do, and it is rewarding to know that Marcelo's support made your loan process feel organized and less stressful. We will be sure to pass your kind words along to Marcelo and his management team—they will be so proud to hear it. Thank you for choosing New American Funding!
William guided me the entire way
William guided me the entire way. He was always available to answer any & all questions. He gave me solid advise & it never felt like I was a burden to him. Without his knowledge I could not have done it so seamlessly. Thank you William for going above and beyond! I will recommend William every chance I get!
May 11, 2026
Unprompted review
Reply from New American Funding
Hello Sherry, thank you for sharing your experience! We are so glad William was there to provide the knowledge and support you needed to make your process seamless. Going above and beyond is exactly what we strive for at New American Funding, and we are delighted that William hit the mark for you. We truly appreciate your business and your kind recommendation!"
Michael was very helpful
Michael was very helpful, always answered all questions in a timely manner, very courteous. The experience was smooth and seamless.
May 11, 2026
Unprompted review
Reply from New American Funding
Thank you for the fantastic feedback, Shelly! We’re so glad you had a seamless experience with Michael and our team. We wish you all the best and thank you for choosing New American Funding!
Julian has done a great job with our…
Julian has done a great job with our first loan and now with our refinance
May 17, 2026
Unprompted review
Reply from New American Funding
Hello Bradley, thank you for the wonderful feedback! We are so glad to hear that Julian has provided consistent, high-quality service for your home financing needs. It has been a pleasure working with you again, and we appreciate your 5-star review!
DO NOT DO BUSINESS WITH NEW AMERICAN…
DO NOT DO BUSINESS WITH NEW AMERICAN FUNDING!!!!
I have attempted numerous times to contact New American Funding by both phone and email regarding reimbursement of the amount I had to pay out of pocket. Due to shortage to pay the full amount of loan from my previous mortgage, but I have not received any meaningful response or resolution.
Additionally, I believe New American Funding deliberately underestimated my escrow account during the loan setup process. After only a month, they increased my monthly mortgage payment by $360.22, stating that my escrow account had a shortage based on their escrow review. This significant increase has created financial hardship and raises concerns regarding the accuracy and transparency of their escrow calculations from the beginning of the loan. I can't reach out to my loan officer or can't get any help to anyone from NAF. Just horrible experience overall!
April 30, 2026
Unprompted review
Reply from New American Funding
We are sorry to hear about your recent experience and appreciate you bringing this to our attention. Our records indicate that in April 2026, you contacted our Corporate Customer Service Team regarding a similar matter and were provided with our findings. Should you require any further assistance or have additional questions, please contact us at 800-450-2010, ext. 7100, to speak with one of our associates.
I honestly never thought i would be…
I honestly never thought i would be able to own my own home but Bryan Zimmerman and Margie Bautista worked with me answered all of my questions no matter how ridiculous and helped every step of way i now own my own home thanks to them if anyone is considering who to use i cant reccomend these guys enough
May 8, 2026
Unprompted review
Reply from New American Funding
Congratulations on your new home, Jesse! There is truly nothing better than hearing we could help a client achieve the dream of homeownership. Bryan and Margie are a fantastic team, and they will be so touched to hear that their support and guidance made such a difference for you. No question is ever 'ridiculous' when it comes to your home, and we are so glad they were there to answer them all. Thank you for the wonderful recommendation!
Our experience with New American…
Our experience with New American Funding was extremely mixed.
Kevin McKinney was excellent throughout the process. He communicated clearly, answered questions quickly, and was one of the only people involved who consistently kept us informed during a very stressful closing.
Unfortunately, our experience with Meghann Garner was far more frustrating than it should have been. This was a 6-week closing process, yet we still did not receive final documents until 8 AM the morning of closing. Communication was often vague or delayed, figures repeatedly changed, and we frequently had to chase down updates ourselves instead of being proactively informed.
The process surrounding gift documentation, closing disclosures, and final cash-to-close numbers felt disorganized and unnecessarily chaotic. Buying a home is already stressful enough without feeling left in the dark until the final hours.
Kevin deserves recognition for how professionally he handled communication during the process, but overall the experience highlighted major issues with organization, responsiveness, and client communication.
May 8, 2026
Unprompted review
Reply from New American Funding
Hello Antonia, thank you for the feedback. We truly appreciate your kind words for Kevin, but we are sorry that your experience with our processing and final disclosures was frustrating. A 6-week closing should not end in a scramble for final numbers. We have shared your comments with management to address the organization and communication issues you experienced. We wish you the best in your new home.
The entire team made the process great
The entire team made the process great. I am.glad to stay with the NAF family.
May 14, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the 5-star review, James! We are so glad to have you as part of the NAF family. Our team takes great pride in making the process smooth for our clients, and it’s wonderful to know we hit the mark for you. We appreciate your continued trust in us!
The process was easy
The process was easy. Agents provided updates and were very informative and demonstrated great patience. Second time we have done business with NAF. We will always go to NAF for refinancing or buying a home. Kaitlyn was wonderful to deal with as was Lisa. A win win for everyone involved
April 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the glowing review, Randy! We are honored that you chose New American Funding for the second time. It is wonderful to hear that Kaitlyn and Lisa provided such patient and informative service to make the process easy for you. We truly value your loyalty and look forward to being your 'go-to' for all your future home financing needs. Congratulations!
Michael was great to work with
Michael was great to work with! Highly recommend!
May 14, 2026
Unprompted review
Reply from New American Funding
Hello Jason, thank you so much for the 5-star review! We are thrilled to hear you had a great experience working with Michael and truly appreciate the recommendation. Thank you for choosing New American Funding!
Transparent process and easy to complete
Then entire process was transparent and easy to complete. My agent Carl Velasquez was wonderful and led me through the process the entire way. I highly recommend NAF and I highly recommend Carl!
May 11, 2026
Unprompted review
Reply from New American Funding
Hello Eugene, thank you for sharing your experience! We are delighted that Carl was able to guide you so effectively and that you found the process transparent and easy to navigate. We truly appreciate your business and your kind recommendation of both Carl and New American Funding!
Amy chick is literally an angel on…
Amy chick is literally an angel on earth, very kind, considerate, and compassionate. I'm very thankful for my loan officer and the team that helped through my journey. Highly recommend naf solid 10/10!
May 13, 2026
Unprompted review
Reply from New American Funding
What an incredibly kind review, Lonni! We agree—Amy is a wonderful member of our team, and we are so touched to hear that her compassion and kindness made such a difference in your journey. Achieving the dream of homeownership is a huge milestone, and we are honored that Amy, and the team could be there to support you. We will be sure to share your '10/10' rating and your gracious words with Amy. Congratulations!
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