New Capital Financial  Reviews 

5,328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and professional yet friendly demeanor, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives patiently explain details, address concerns, and guide them through processes without making them feel pressured or embarrassed. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, streamlined processes, and effective solutions provided to help them manage their financial situations. Reviewers also commend the user experience for being easy, fast, and transparent, fostering a sense of trust and confidence in the company's assistance.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Consumers find service to be positive, with many reviewers describing the staff as amazing, helpful, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting clear, informative, and... See more

Payment

Customers had positive experiences with payment, with many reviewers expressing appreciation for assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tawnia was my representative today and she was very knowledgeable and nice on the phone. She explained everything in detail and answered all my questions without making me feel dumb. Would highly reco... See more

Rated 5 out of 5 stars

Tyeson was so helpful when doing our loan consolidation. He explained everything so simply for me and made it so easy to sign up. We can't thank him enough, and I would recommend this program to anyon... See more

Rated 5 out of 5 stars

I spoke with Tawnia and it was the most helpful and professional conversation on the financial matters that I had in years. Pure gold. We went through my situation in great detail and Tawnia provided... See more

Rated 5 out of 5 stars

Zaid has been instrumental in getting us on a manageable financial track. Professional, factual, and very helpful to us. We haven't been financially literate forvyears; tonight we feel a little wiser... See more


Company details

  1. Loan Agency

About New Capital Financial

Written by the company

With an array of products that can be tailored to each borrowers needs, there is a solution.

Our focus is on accelerating your success with an offering of benefits to help struggling borrowers and businesses get ahead. New Capital financial has helped thousands of borrowers obtain financing for a wide range or purposes at a time when lenders are being tight with money and lending.

Our team of finance professionals are committed to helping consumers and businesses obtain loans faster, easier, and with straightforward, manageable terms that work for the borrower.

When you need help in getting approved for a loan, New Capital can help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,328)

2,049 reviews in the last 12 months

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Rated 5 out of 5 stars

Tawnia is amazing to work with

Tawnia was very informative, understanding, not pushy, patient, and reassuring during our conversations. Confident that we made the right decision and feel that Tawnia has our best interest first and foremost.

July 6, 2026
Unprompted review
Rated 2 out of 5 stars

Not the service I expected — concerns with communication and transparency

I was looking for a personal loan to consolidate my debt, as the letter provided stated I was prequalified to receive one. However, I learned that a personal loan was not the immediate solution being offered. Instead, I was directed toward a debt settlement program, which I quickly realized was not the right option for my situation.

After submitting my cancellation request, the representative assigned to my account communicated in a way I found unprofessional, mixing factual information with personal opinions and judgments that I felt were unnecessary.

During the enrollment process, I was asked by the representative to leave a 5-star review, and I felt pressured to do so before moving forward. While I cannot speak to their intent, the timing of the request made me uncomfortable and left me feeling that my service experience was tied to providing a positive review.

Overall, while this program may be helpful for some people, it was not the right fit for me. My biggest concern was the way my cancellation was handled and the professionalism of the communication I received afterward.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Tyeson & NCF make a great team

Tyeson was both knowledgeable and kind. He was very helpful in explaining all of the options, perspectives, and logic behind his suggestions. I would recommend new capital to anyone that has debt issues that needs sound advice and excellent help. Excellent service and a brilliant solution to a difficult situation.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Support

Tawnia Sapp did an amazing job helping my father. She was very informative and patient throughout the whole process. She also gave us insightful information we did not know.

July 1, 2026
Unprompted review

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