Tawnia was my representative today and she was very knowledgeable and nice on the phone. She explained everything in detail and answered all my questions without making me feel dumb. Would highly reco... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About New Capital Financial
Written by the company
Our focus is on accelerating your success with an offering of benefits to help struggling borrowers and businesses get ahead. New Capital financial has helped thousands of borrowers obtain financing for a wide range or purposes at a time when lenders are being tight with money and lending.
Our team of finance professionals are committed to helping consumers and businesses obtain loans faster, easier, and with straightforward, manageable terms that work for the borrower.
When you need help in getting approved for a loan, New Capital can help.
Contact info
3333 MICHELSON DRIVE SUITE #300, 92612, Irvine, United States
- 888-315-3319
- Hello@newcapitalfinancial.com
- newcapitalfinancial.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to thank Caleb Reeder for his…
I want to thank Caleb Reeder for his help and kindess!
Travis is great!
Travis made a negative and stressful experience easier to navigate.
Tawnia is amazing to work with
Tawnia was very informative, understanding, not pushy, patient, and reassuring during our conversations. Confident that we made the right decision and feel that Tawnia has our best interest first and foremost.
Not the service I expected — concerns with communication and transparency
I was looking for a personal loan to consolidate my debt, as the letter provided stated I was prequalified to receive one. However, I learned that a personal loan was not the immediate solution being offered. Instead, I was directed toward a debt settlement program, which I quickly realized was not the right option for my situation.
After submitting my cancellation request, the representative assigned to my account communicated in a way I found unprofessional, mixing factual information with personal opinions and judgments that I felt were unnecessary.
During the enrollment process, I was asked by the representative to leave a 5-star review, and I felt pressured to do so before moving forward. While I cannot speak to their intent, the timing of the request made me uncomfortable and left me feeling that my service experience was tied to providing a positive review.
Overall, while this program may be helpful for some people, it was not the right fit for me. My biggest concern was the way my cancellation was handled and the professionalism of the communication I received afterward.
Very straight forward and honest
Gary was friendly
Gary was friendly, and helpful throughout the process!
Brian is great.
Tawnia gave me five star service and…
Tawnia gave me five star service and answered all my questions. Very satisfied with all the help I received. Looking forward to the improvement of my situation.
Provided great customer experience
Provided great customer experience, patiently describing each step of the process. It was a very clear, informative, and comfortable experience.
Travis was excellent! Great speaking to him; very informative.
Travis was excellent!
Travis was very helpful
Travis was very helpful. He was amazing and very helpful. He walked me through the whole process. Thanks Travis.
Helped me alot with understanding the…
Helped me alot with understanding the process and made it easy for me.
Helped so much!
Tyeson & NCF make a great team
Tyeson was both knowledgeable and kind. He was very helpful in explaining all of the options, perspectives, and logic behind his suggestions. I would recommend new capital to anyone that has debt issues that needs sound advice and excellent help. Excellent service and a brilliant solution to a difficult situation.
Awesome Support
Tawnia Sapp did an amazing job helping my father. She was very informative and patient throughout the whole process. She also gave us insightful information we did not know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








