I am not good with ordering on line but I found this website easy to use. It was easy to order and great offers on the site. Got exactly what I wanted and more because of the offers. My order came qui... See more
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I placed an order on 3rd Oct. Today (12th) I got an email, saying 3 of the items I ordered I have been refunded for. Why did it take 8 days for them tk send the order ans after 8 days realise there wa... See more
Company replied
Placed an order and one of the tea caddies was dented heavily on the lid. Box the orders came in was fine, so must have happened when packing. Contacted company with photo proof and they sorted me o... See more
Company replied
I received my Beatrix Potter tin,but unfortunately one of the tins had a dent in it. I emailed the company straight away and within the hour I had a reply and a new tin is on the way at no extra cos... See more
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Company details
Written by the company
New English Teas is a food and beverage gifting brand based in Coventry, England. Our passion is delivering great tasting products in wonderfully memorable ways. New English Teas was founded in 1985 by Anthony Brown, great-grandson of Brooke Bond Tea founder Arthur Brooke. Drawing on his family’s heritage in fine tea, Anthony created a gift-focused range that would become cherished by customers worldwide. From original designs to collaborations with iconic brands, every creation is lovingly crafted with gifting in mind. Because whether shared with loved ones or enjoyed yourself, we believe that tea, confectionery, and hot chocolate should be as beautiful as they are delicious. We consciously source our products with care and quality at their heart. From ethically grown teas to beautiful and durable packaging, we believe that life’s little luxuries should be affordable and enjoyed by everyone. We aim to delight every customer. It is a value at the core of our brand. We are always listening and learning how we can improve our service. From our best-in-class customer support, to our premium-quality products, we strive to keep evolving with quality at the heart of our brand.
Contact info
8 Banner Park, WIckmans Drive, CV4 9XA, Coventry, United Kingdom
- hello@newenglishteas.com
- newenglishteas.com
4.0
Great
21 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great service from Newenglishteas
I received my Beatrix Potter tin,but unfortunately one of the tins had a dent in it.
I emailed the company straight away and within the hour I had a reply and a new tin is on the way at no extra cost,nor with me sending the dented tin back.
I must say how impressed I am with this service,which lets face it is unusual.
January 28, 2021
Unprompted review
Reply from New English Teas
Dear Jane, thank you for your order and your review. We are very happy we were able to address the issue promptly for you! We hope to serve you again in the future.
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