Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We... See more
Company replied
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See what reviewers are saying
I've been ordering for many years and everything always arrived, sometimes slow but coming from China I expect that. Some items such as head lights have worked but a few of them have repeatedly drain... See more
I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still w... See more
Company replied
Started receiving emails from them when inadvertantly ordered something ( Price was too good to true)from another company Lovebirdsweddings.co.uk quickly realised that they were skimming my card detai... See more
Company details
Information provided by various external sources
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Contact info
Bantian,Longgang District, 518129, Shenzhen, China
- 0086 18098956710
- service@newfrog.com
- newfrog.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are nice and cheap.
They are nice and cheap.
I had never any problems getting my orders and I well keep on buying on Newfrog.
December 10, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Great product and good quailty
December 10, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
love this site so glad I found it love…
love this site so glad I found it love all the diamond paints. love the prices sometimes it takes a while but would refere it all friends and family Thank you Rhonda Sizemore
December 10, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
refuse to refund on faulty item…
refuse to refund on faulty item customer service is non existent. Will never recommend this company
December 10, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Newbee
HI, I have just joined up and the items and costs are far better than the other site I used to use .I have now jumped into the pond to become a Newfrog member .
Rosalyne- Australia
December 10, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Do not order the diamond painting
Do not order the diamond painting. The canvases are heavily creased. The diamonds come generically marked, and they look nothing like the promotion picture.
December 10, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
lots of selections
December 10, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
I never used Newfrog before
I never used Newfrog before, but hope it works great
December 8, 2018
Unprompted review
Reply from Newfrog
hello, buy now, u will enjoy excellent service and product.Thank you
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Great product selection.
December 7, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Christmas Cards
Thank you for getting my Christmas Cards to me before Christmas, even with our post office on strike, you kept me informed and they show up today, in great shape, thank you and Happy Holidays to all.
December 7, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Love the excellent products that are an…
Love the excellent products that are an even more excellent price!
December 7, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
New Frog prices
Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We pay taxes on any gadget that is more than $72 - so need prices not to exceed this amount.
I hope that you can find a way to make this work for interesting deals.
December 7, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
I was pleasantly surprised on how fast…
I was pleasantly surprised on how fast Newfrog had my order delivered via the 'direct line' delivery option. The delivery price was also very reasonable.
December 7, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
An excellent selection of 5D Diamond Paintings
I buy 5D Diamond Paintings from NewFrog and they are always very well packaged and arrive in good time.
They have an excellent selection of items to buy.
December 7, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
looks like a great site with good deals…
looks like a great site with good deals too
December 6, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
SHIPPING SUCKS!! Customer NO-Service
SHIPPING SUCKS!!! It's slow as maple syrup in the winter, one purchase took a MONTH before they even shipped it out.Get a prize for good reviews? I'm taking my business to Tomtop and Banggood. They ship in a reasonable time.I placed an order Nov 3,2018...STILL WAITING FOR IT!!!
No thanks Newfrog, I had high hopes for you. I can't depend on your services, at any price.
UPDATE!!! it took FORTY-FIVE days for the package to arrive. It did,in a BAG. The device (a T7 micro computer) came equipped with a BOOTLEG version of Windows-10 that I can not register, AND they shipped it with a European power supply to the USA.NewFrog has blocked me on Facebook and promised some refund..but now I get zero communications from them. This could be you! Rating upgraded from 2 stars to 1 star......
Well it's Jan 29 2019...close to THREE MONTHS and NewFrog/DeadFrog (also known as Chinatera) has done nothing, ignored me as well as Paypal!!! They simply DO NOT CARE. Paypal told me they have filed a formal complaint against this company, and while they could not comment on them...it appears they a lot of complaints and could lose their ability to use Paypal!!!
I got a full refund from Paypal. I would not do business with NewFrog if you held a gun to my head........
December 6, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
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