Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We... See more
Company replied
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See what reviewers are saying
I've been ordering for many years and everything always arrived, sometimes slow but coming from China I expect that. Some items such as head lights have worked but a few of them have repeatedly drain... See more
I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still w... See more
Company replied
Started receiving emails from them when inadvertantly ordered something ( Price was too good to true)from another company Lovebirdsweddings.co.uk quickly realised that they were skimming my card detai... See more
Company details
Information provided by various external sources
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Contact info
Bantian,Longgang District, 518129, Shenzhen, China
- 0086 18098956710
- service@newfrog.com
- newfrog.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have purchased several items from New…
I have purchased several items from New Frog at different times, and have received all items ordered. Shipping is not as fast as Amazon but most items are coming from China.
December 1, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
NO SURPRISE -- MY ORDERS ARE ALL 5-STAR (AGAIN)
All products I have purchased from New Frog have been handled in a 5-STAR manner
Now, my current purchase seems to be being handled in the same high-standards way.
November 30, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
inverter 12V 230V
no service by de device not working.
i shall not buy anything more by newfrog
November 30, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
great product
November 30, 2018
Unprompted review
Ordered regularly from NewFrog
Ordered regularly from NewFrog. In September had 7 outstanding orders. I sent email to Newfrog. They told me to track it. Tracking was useless because their tracking stops a their exit port. Another email signed by a different rep, told me to have my P.O. track it. P.O. had the same result. Another email, different rep, requested the sam original actuons on my part. This went on for several more emails with different reps. Finally, from them, I received an email stating that because I had not insured the orders, they would only refund 50%. By this time I just wanted closure, so by email I agreed. I waited and no refund. I sent another email asking for refund status. The response from the rep was that my honor was questionable and no refund would be made. I liked the products but they have lost a frequent flyer customer.
November 30, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Very fast shipping and quality items
November 30, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
always great products
November 30, 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
issues with credit card payment but now…
issues with credit card payment but now resolved
November 29, 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Great products and great prices
Great products and great prices. Good customer service too. Be patient though, shipping takes a while.
November 29, 2018
Unprompted review
Very honest and reliable service
Very honest and reliable service. Fast and convenient.
November 29, 2018
Unprompted review
Easy to order
November 28, 2018
Unprompted review
I have no words to say
November 28, 2018
Unprompted review
Rubbish customer service
Rubbish customer service. Rubbish company.. Been told replacement item being posted since 16th Nov and today being told it's out of stock for the next 5-7 days yet they are still selling it in the site.
Also something dodgey going on as left reviews in the account section of newfrog on items purchased and can see them yet these reviews are not appearing in the item pages and reading the comments here I can see why they only put up posive reviews as no one would buy from them
November 28, 2018
Unprompted review
Bad service and after service - Newfrog online
I was contacted via email on a product purchased 18 Oct 2018 on Newfrog online sales . I have not received the products. Promises, promises no response. Very bad
November 28, 2018
Unprompted review
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