UPDATE to my previous complaint: The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress. I continue to r... See more
Company replied
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I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving... See more
Company replied
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wai... See more
Company replied
Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Sa... See more
Company replied
Company details
Written by the company
NewLucky Casino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins: Access promo codes for free spins, giving you more chances to win big on your favorite slots. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@newlucky.com. Are you ready for a fantastic online gaming experience? Look no further than NewLucky Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Curaçao
- newlucky.com
Breach of guidelines
I tried to withdraw only 150 EUR
I tried to withdraw only 150 EUR, but NewLucky cancelled my withdrawal and forced me to wager more. In total I deposited nearly 2500 EUR and never had a single winning chance. They always come up with excuses like x3 wagering requirements until you lose everything. This casino is not trustworthy and just takes your money. I strongly advise others not to play here.
September 2, 2025
Unprompted review
Reply from Newlucky
Dear Snapchat,
We are sorry to hear about your experience. Please reach out to our support team at support@newlucky.com
so we can review your account and provide assistance regarding your withdrawal concerns.
Best Regards,
NewLucky Casino Team.
Good personal workers
August 29, 2025
Unprompted review
Reply from Newlucky
Dear Jonathan Knutsson,
Thank you for your kind feedback! We’re happy to hear that our team provided you with good support. For any assistance, you can always reach out to support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Good customer service
August 29, 2025
Unprompted review
Reply from Newlucky
Dear Ai.C BV,
We’re happy to hear you had a positive experience with our customer service! For any further assistance, please contact support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Payments doesn’t get credited
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wait for a response from the financial department
August 27, 2025
Unprompted review
Reply from Newlucky
Dear Ricardo H
We apologize for the delay in processing your payment. Please contact our support team at support@newlucky.com
so they can follow up with the financial department and help resolve the issue as quickly as possible.
Best Regards,
NewLucky Casino Team.
Unfortunately
Unfortunately, I can't say much about the online gaming site newlucky yet, as I've only recently started playing there. Unfortunately, there are very few games, and the site is confusing.
August 20, 2025
Unprompted review
Reply from Newlucky
Dear Fede D'Amico,
Thank you for sharing your feedback. We appreciate your input regarding the game selection and site navigation and encourage you to reach out to our support team at support@newlucky.com
for any assistance or guidance while exploring our platform.
Best Regards,
NewLucky Casino Team.
DON’T gamble here
DON’T gamble here
Waiting more than 10 days for cashout
Everytime you contact them they drop you off with a short standard message you have to wait, but they NEVER payout your money. Pls be careful!! Will take further steps to this sh*t company
June 18, 2025
Unprompted review
Reply from Newlucky
Dear Jagdish R,
We’re truly sorry to hear about your experience and understand how frustrating delays in withdrawals can be.
Please know that we are committed to processing all payouts as quickly and securely as possible. In some cases, delays may occur due to verification procedures or technical issues, but we never intentionally withhold payments.
To resolve your situation as soon as possible, we kindly ask that you contact our support team at support@newlucky.com with your account details. Our team is ready to investigate your case thoroughly and assist you further.
Best Regards,
NewLucky Casino Team
Scammers i bought in for 50 euros won…
Scammers i bought in for 50 euros won quick 650 and they wouldnt cash it out untill i wager 750 i played till i lost everthing never again will i deposit i cent to the greedy devil scammers
June 7, 2025
Unprompted review
Reply from Newlucky
Dear Tom,
Thank you for your feedback. We understand your frustration and would like to clarify that our wagering requirements are clearly stated in our terms and conditions to ensure fair play for all players.
If you have any questions about these requirements or need assistance reviewing your account, please contact our support team at support@newlucky.com. We’re here to help and want to ensure you have the best possible experience with us.
Best Regards,
NewLucky Casino Team
Good casino.alot new games.i have hood…
Good casino.alot new games.i have hood expirients !!
May 17, 2025
Unprompted review
Reply from Newlucky
Dear Garik Melikjan,
Thank you for your great review! We’re happy to hear you’re enjoying the wide selection of new games and having a positive experience with us.
If you ever need any assistance, feel free to reach out to our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
It's great that there are free online…
It's great that there are free online games
May 3, 2025
Unprompted review
Reply from Newlucky
Dear Śpioszek,
Thank you for your kind review! We're glad to hear you’re enjoying the free online games. If you ever have any questions or need assistance, feel free to contact us at: support@newlucky.com.
Best Regards,
NewLucky Casino Team
This casino gives a solid first…
This casino gives a solid first impression of being reliable. Their offers and terms are easy to find and understand, which is really convenient. The site also provides plenty of free spins that can be used on a variety of slot games.
April 8, 2025
Unprompted review
Reply from Newlucky
Dear Aino Lahtinen,
Thank you for sharing your experience and for the positive feedback on our platform’s transparency and promotions. We’re glad to hear that you found our terms clear and enjoyed the free spins offered.
If you have any suggestions on how we can improve your experience even further, please don’t hesitate to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Arturs Krievs,
Thank you for your 5-star review! We're glad to hear that you've had those lucky moments — that's what we're all about at NewLucky Casino!
If you ever need any assistance or have questions, don’t hesitate to reach out to our support team at support@newlucky.com. We're always happy to help.
Best Regards,
NewLucky Casino Team
Very good casino
Very good casino, had a nice winstreak and they have very good bonuses.
April 12, 2025
Unprompted review
Reply from Newlucky
Dear Jeroen kurz,
Thank you for your fantastic 5-star review! We're happy to hear you enjoyed a great winstreak and appreciated our bonuses.
If you have any questions or need assistance in the future, feel free to contact our support team at: support@newlucky.com
Best Regards,
NewLucky Casino Team.
Winnings get reset without a valid reason.
Worst casino ever, used a deposit bonus of 100% up to 170 euro. Went all the way to 1100 euro and after i wagered my balance got reset to €200. Asked them what happened, they keep saying there is a max win amount. There is NO specific bonus terms saying this was active, and in their own bonus terms this is mentioned nowhere aswell.
DONT PLAY HERE, THEY SCAM
April 11, 2025
Unprompted review
Reply from Newlucky
Dear Tim Schaeffer,
Thank you for sharing your experience with us. We're truly sorry to hear that you're disappointed, and we understand how frustrating this situation must be for you.
At NewLucky Casino, we strive to maintain transparency and fairness in all our promotions. That said, we understand your concern regarding the bonus terms and the max win limit. While our general bonus policy does include limitations on winnings from deposit bonuses, we agree that all terms should be clearly communicated to avoid any confusion.
To ensure your case is reviewed in detail and to provide you with a more specific explanation, we kindly ask you to reach out to our support team at support@newlucky.com. We're committed to resolving this and clarifying any misunderstanding as quickly as possible.
Best Regards,
NewLucky Casino Team
What a joke this casino
What a joke this casino. Tom the vip manager doesn’t reacted and when you send a emails that you will sue them, the account been blocked. Al my remaining money gone… this casino like you see in all the reviews, don’t play here. Through email they hold you on a lease and trough WhatsApp you don’t get any reaction. After 12 hours yeah. What a shit ass casino. Glad the casbit group and the malte group are under investigation. Keep the money,, your casino will not run for that long here
April 9, 2025
Unprompted review
Reply from Newlucky
Dear Suzanne,
Thank you for taking the time to share your experience. We're very sorry to hear that you feel this way and we sincerely regret any frustration or disappointment you’ve encountered.
Please be assured that we treat all player concerns with seriousness and transparency, and that account actions — including any restrictions or closures — are only taken in accordance with our terms and after a thorough review. Communication delays are never our intention, and we understand how upsetting this situation must be for you.
To properly investigate and address your case, we kindly ask that you contact our support team at support@newlucky.com. We’re committed to reviewing your concerns in full and doing our best to assist you.
Best Regards,
NewLucky Casino Team
This is very scammer
This is very scammer. I played 1 time after that they transferred them self without my permission. Even I didn’t to any transactions they takes 2 times my money from accounts 1 €250 2 nd time €500 still im asking my money but same answer every time. Pls transfer my money immediately to my account. I wait now next i update my all transactions
April 1, 2025
Unprompted review
Reply from Newlucky
Dear Umarani Rajah,
Thank you for sharing your concerns. We sincerely apologize for any frustration you've experienced. We take issues regarding deposits and withdrawals seriously and strive to resolve them in a timely manner.
To address your situation, we kindly ask that you reach out to our customer support team at support@newlucky.com. Our team is dedicated to investigating this matter and ensuring that any outstanding issues are resolved promptly.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Paul Schoemaker,
Thank you for sharing your feedback. We sincerely apologize for any issues you have encountered with withdrawals. We take such matters seriously and are committed to ensuring a smooth experience for all our players.
Please reach out to our customer support team at support@newlucky.com, and we will assist you in resolving this issue as quickly as possible.
Best Regards,
NewLucky Casino Team.
Scammers
Scammers! Making a deposit works smooth but once you want to withdraw they have technical issues i was waiting 1 month for my money they keep cancelling my withdraw without any info...
I'v rather played again to lose my money than letting it stay on my account for them..
March 18, 2025
Unprompted review
Reply from Newlucky
Dear Jozef Horvath,
We regret to hear about your experience and understand how frustrating this situation must be. Please note that withdrawals may sometimes be delayed due to verification or technical processes, but our team is always available to assist. We kindly ask you to reach out to our support team at support@newlucky.com so we can review your case and provide a resolution.
Best Regards,
NewLucky Casino Team.
Don't play on this site they are so…
Don't play on this site they are so corrupt it's crazy.
Still waiting for my fist deposit that was never credited.
Imagine working for those people and scamming people on a daily basis.
March 5, 2025
Unprompted review
Reply from Newlucky
Dear jordy narracci,
We’re sorry to hear about your experience. We take all concerns seriously and would like to resolve this issue as soon as possible. Please reach out to our support team at support@newlucky.com with the details of your deposit, and we will gladly investigate the matter.
Best Regards,
NewLucky Casino Team.
Newluckys response on my last review…
Newluckys response on my last review was just another false promise, they act like they want to solve my promised refund but when I contact them via chat or email they keep stalling the promised payment. DO NOT TRUST THIS SITE.
February 11, 2025
Unprompted review
Reply from Newlucky
Dear Phatsgg,
We are truly sorry to hear about your ongoing frustrations, and we sincerely apologize for any confusion or delays regarding your refund. Please be assured that we take your concerns seriously and strive to resolve any issues as quickly as possible.
We would like to investigate your case further and ensure that your situation is addressed promptly. Please contact us directly at support@newlucky.com, and we will make it our priority to assist you.
We value your feedback and are committed to improving your experience with us.
Best Regards,
NewLucky Casino Team.
I requested withdrawal yesterday and I…
NEVER NEVER PLAY HERE. First you win something then it takes 3 days for them to put your money but by that that time you rollback and you lose and lose and lose. I bought 10 bonus buys NONE OF THEM PASSED 10X. NEVER GO HERE
February 7, 2025
Unprompted review
Reply from Newlucky
Dear klant,
We are sorry to hear about your dissatisfaction and understand your concerns. At NewLucky Casino, we aim to provide a fair and enjoyable experience for all players, and we regret that your recent experience did not meet those standards.
Please contact our support team at support@newlucky.com with more details, so we can look into your situation and assist you further. We value your feedback and are committed to resolving any issues to ensure a better experience in the future.
Best Regards,
NewLucky Casino Team
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