Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
Company replied
Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from Newparts
Thanks for the feedback. Glad the new alternator arrived quickly and the transaction went smoothly.
We appreciate your business!
Not only did the new part I ordered fit…
Not only did the new part I ordered fit perfectly, the pricing was very competitive. Should I need to order parts in the future I'll definitely be checking in with Newparts.com.
June 23, 2026
Reply from Newparts
Thanks for the feedback. Glad the new part fit perfectly and the pricing was competitive.
We look forward to helping you out next time you need parts.
Outstanding customer service
Outstanding customer service, delivery on time correct parts first time
June 29, 2026
Reply from Newparts
Thank you so much for the excellent feedback! We're glad to hear you experienced outstanding customer service and received the correct parts right on time.
We truly appreciate your business and look forward to helping you again next time!
Overall great service
Fast shipping, good quality , great price and good communication
June 21, 2026
Reply from Newparts
Thank you so much for sharing your experience! We're glad we could provide you with fast shipping, great prices, and excellent communication on a top-quality order.
We truly appreciate your support and look forward to serving you again next time!
Great customer service
June 19, 2026
Reply from Newparts
Thank you so much for the great feedback! We're glad to hear you experienced excellent customer service from our team.
We truly appreciate your business and look forward to helping you again next time!
I will order again.
First time I ordered from Newparts. Everything went well, no problems, good prices, parts fit perfectly and delivery was pretty fast.
June 21, 2026
Reply from Newparts
Thank you so much for the great feedback! We're glad to hear that everything went smoothly with your first Newparts order, from the prices and perfect fit to the fast delivery.
We truly appreciate your business and look forward to helping you again on your next order!
Right parts seem to be working well
June 27, 2026
Reply from Newparts
Thank you for the great feedback! We're glad to hear that you received the right parts and that everything is working well.
We truly appreciate your business and look forward to helping you again next time!
Parts came fast and were right and it…
Parts came fast and were right and it was the best price
June 25, 2026
Reply from Newparts
Thank you for the great feedback! We are glad we could get the right parts to you quickly and at the best price.
We appreciate your support, and we look forward to helping you with your next order!
Reply from Newparts
Thank you so much! We really appreciate the kind words, and we're always happy to help.
Please don't hesitate to reach back out if you or your customers need anything else. Have a wonderful day!
Reply from Newparts
Thank you for your review.
We appreciate your comments regarding our competitive pricing and the ease of your transaction. Providing a straightforward experience is important to us, and it is good to know we met your expectations.
Thank you for your business, and we look forward to assisting you again in the future.
Reply from Newparts
Thank you for the feedback! We are glad to hear that you found our pricing fair and that your order arrived quickly.
Thank you for choosing NewParts, and please let us know if we can help you out with anything else in the future!
Accurate part, fair and fast shipping
The part was exactly as described. Pricing was comparable to other vendors, but New parts shipping price was by far a better price and the part arrived quickly
June 16, 2026
Reply from Newparts
Thank you so much for taking the time to share your feedback! We are thrilled to hear that your part arrived quickly, exactly as described, and that our shipping rates provided the best value for you.
We appreciate your business and look forward to helping you with your next parts order!
Reply from Newparts
Thank you for the great feedback! We are glad to hear you got a high-quality product at an excellent price.
We truly appreciate your business and look forward to helping you with your next order!
Reply from Newparts
We appreciate your business and are thrilled to hear everything went smoothly!
Thank you for the fantastic feedback, and please don't hesitate to reach out the next time you need parts. Have a great day!
Honestly disappointed.
Honestly disappointed.. I paid almost an extra $50 for shipping to get the parts in time for my maintenance appointment and one of the important pieces didn’t arrive until two days after the expected delivery date
May 31, 2026
Reply from Newparts
Thank you for reaching out and sharing your feedback. We understand how disappointing it is to miss a scheduled maintenance appointment due to a shipping delay, especially when you are expecting a timely delivery.
We reviewed your order from May 16, which was delivered on May 20, and we see it contained a vacuum pump with a shipping cost of $11. We tried to look for any other orders under your details to see if a separate package or an expedited shipping fee accounted for the $50 you mentioned, but we were unable to locate any additional orders.
If this shipping charge or the missing pieces belong to a different order number, please reply to this email or chat back with us with the correct Order ID. We will be happy to look into it right away and help resolve this for you.
Newpats website was easy to navigate…
Newpats website was easy to navigate and the price for the parts I ordered is on par. Delivery was as stated and tracking information was provided so you know exactly when to expect delivery
June 9, 2026
Reply from Newparts
Thank you for the great feedback! We are glad to hear that our website was easy to navigate and that our parts pricing met your expectations. It is also wonderful to know that your delivery arrived on time and that the tracking information kept you well-informed throughout the process.
We truly appreciate your business and look forward to helping you with your future automotive needs!
Quality parts and fast delivery.
May 31, 2026
Reply from Newparts
Thank you so much for the great feedback! We are thrilled to hear that you are happy with both the quality of our parts and the speed of our delivery.
We truly appreciate your business. If you ever need anything else for your vehicle in the future, please don't hesitate to reach out anytime!
Reply from Newparts
Thank you so much for the excellent feedback! We are thrilled to hear that you are happy with our quality parts, great pricing, and quick shipping.
We truly appreciate your business and your support. If you ever need anything else for your vehicle in the future, please don't hesitate to reach out anytime!
Very pleased with my purchase
Very pleased with my purchase! Needed new windshield wipers and didn’t want to have to go to the dealer and spend a fortune. Found the right size for my car and got them within a week of ordering. Highly recommend!!
June 5, 2026
Reply from Newparts
Thank you so much for the wonderful review! We are glad we could help you skip the dealership prices and find the exact fit for your windshield wipers. Getting them delivered to your door within a week is exactly what we aim for!
We truly appreciate your high recommendation and your business. If you ever need anything else for your vehicle in the future, please feel free to reach out anytime!
Great prices, fast delivery, easy to navigate site
Easy to find parts on the site. Correct parts and good quality of parts.
June 5, 2026
Reply from Newparts
Thank you so much for the great review! We're thrilled to hear that our site was easy to navigate and that you received the correct, high-quality parts quickly and at a great price.
We truly appreciate your business and look forward to helping you with your next project!
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