Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
Created with AI, based on recent reviews
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Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
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Great App
Great App. Thanks for bring us this great service. It is very easy to pay online, change payment amounts, update the bank account used for monthly payments, and change payment dates. I am very happy with this magnificent app from NewRez.
October 8, 2026
Reply from Newrez
Oscar, thanks so much for the wonderful review! We're thrilled that you've had a great experience with our app.
I wish I could pay with my card
I wish I could pay with my card. I hate that it takes so long for it to come out of my account.
October 9, 2026
Reply from Newrez
Michael, thanks for your feedback about our payment options. We appreciate you taking the time to share your thoughts and will use your feedback as we continue to improve.
Reply from Newrez
Thanks so much for the positive feedback and review, Toni!
They are not being very cooperative
They are not being very cooperative, I’m on fixed income and every month the change my monthly payment where I can’t pay it anymore, asked for help and they won’t lift a finger, so basically they want to steal my home from us. And we live on the street.
October 9, 2026
Reply from Newrez
Thanks for the feedback, Elmer. We're sorry to hear about your experience. We've shared your comments with our Homeowner Advocacy team, who will work directly with you to provide assistance. We appreciate the opportunity to address this matter and help in any way we can.
Reply from Newrez
Thanks so much for your 5-star review, Alisa! We're glad you've had a great experience with us.
No reason has been given to me why my…
No reason has been given to me why my escrow account is down . Payment increase by $260
October 9, 2026
Reply from Newrez
Paula, we're sorry to hear about the increase in your monthly payment due to the escrow shortage. Our Homeowner Advocacy will call you to address these concerns directly. For immediate support, feel free to give us a call at 855-314-8317. We look forward to improving your experience.
I love how easy and quick it is to make…
I love how easy and quick it is to make payments. Your app is fantastic!
October 8, 2026
Reply from Newrez
Thanks so much for your wonderful review, Lu! We're grateful for the feedback about our mobile app.
Reply from Newrez
Iris, thanks for the positive feedback about our mobile app! We're glad it's been easy for you to use.
Reply from Newrez
Thanks so much for your 5-star review!
Terrible customer service- delayed…
Terrible customer service- delayed updates and miscommunication
I wish we had a better option because we have spent countless time on the phone trying to resolve issues
October 8, 2026
Reply from Newrez
Hannah, we're sorry to hear about the delays you've experienced while trying to get your concerns resolved. Our Homeowner Advocacy team will be reaching out to assist you directly. If you need immediate assistance, please call us at 855-314-8317.
Good app and services.
October 8, 2026
Reply from Newrez
Thanks so much for the 5-star review, Jessica!
Reply from Newrez
L.T., we appreciate you sharing your feedback. We'd like the chance to make things right. Please contact our Homeowner Advocacy team at 855-314-8317 for further assistance.
Quick and easy way to make payments
October 8, 2026
Reply from Newrez
Maria, thanks so much for the positive feedback about our mobile app!
Reply from Newrez
Thanks so much for the 5-star review, Ingrid!
Reply from Newrez
Michelle, we understand your frustration and are sorry that your experience with us has been disappointing. Our Homeowner Advocacy team is reviewing your concerns and will contact you directly to assist further.
I like newrez :)
September 30, 2026
Reply from Newrez
Uriel, thanks for the kind words! We're glad to be serving you and appreciate your review.
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