Extremely disappointed with the standard of reporting. An article concerning my court case focused on the most damaging aspects while, in my view, omitting important context that would have given read... See more
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Useless. Explained why a URL should be removed or amended due to personal information being present including an address and they sent me some rubbish response about Act of this and Act of that. Compl... See more
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I live in Newport, South Wales, and I have had the Argus delivered for about 40 years. I often have missed deliveries and when I phone to complain I get an apology and a refund but nothing changes. On... See more
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Subsidiary company - Telegraph & Argus, Bradford, W. Yorkshire. Downloaded T & A App to investigate an old article they published. Before writing enquiry I had to subscribe to them: £4.99 PER... See more
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Company details
Written by the company
Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
Contact info
4th Floor, Queens House, 55/56 Lincolns Inn Fields, WC2A 3LJ, London, United Kingdom
- 02039 620615
- marketing@localiq.co.uk
- newsquest.co.uk
1.5
Bad
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
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No archives of local newspapers they own.
They do not keep archives of the local newspapers they own. How stupid is that? How can people research local/family history? Stupid.
August 22, 2025
Unprompted review
Reply from Newsquest
Hi Gareth,
Whether or not a digitised archive is available, depends on the title you are seeking?
A physical archive is however unlikely to be available due to storage costs associated with the up keep of this.
All our tiles should be available through the British Library, so feel free to visit their website for more information. Kind regards, Sarah
FRAUDSTERS!
Took money out of my account on an automatic renewal when did not agree to it and gave me no notification of this being imminent like all other companies do.
Took £40 for something I don’t use and don’t want and never signed up for.
Also somebody called April was very rude and very unhelpful and refused any refund.
Do not sign up for or give this company any bank details as others have said and 79% giving them a one star rating tells you everything you need to know!
August 22, 2025
Unprompted review
Reply from Newsquest
Dear Phillip,
Thanks for taking the time to get in touch, all digital subscriptions are entered into on an auto renewal basis, something we make clear at point of sign up via our T&C's - I am more than happy to investigate the specific concerns that you have raised regarding our refund policy and your interactions with one of the team, however to do so I will need the e-mail address that you use to log in to the digital subscription.
Please contact me via sarah.berry@newsquest.co.uk to provide this information direct.
Kind regards,
Sarah
Don’t do it
Don’t do it - absolute thieves - they will steal money from your bank account - do not give them card details - only pay for advertising on invoice by bank transfer
They took £3690 from my bank account in 5 payments on one day instead of £425 and I have been fighting for months to get the money back
Now I have to go legal
Do not trust this group not to rob you
April 2, 2025
Unprompted review
Annoying repetitive adverts.
Absolutely terrible company.All you see is repeated adverts over and over again.Very frustrating and annoying.
August 11, 2025
Unprompted review
Reply from Newsquest
Dear Mr Wilmott,
Thank you for taking the time to provide feedback.
Can I ask if you are referring to a digital subscription in relation to your comment concerning advertisements? If yes, repetitive advertisements appearing suggests that you may not be signed into your subscription and thus not getting the full Ad-lite experience provided to our subscribers.
I'm happy to investigate this further, however to do this I will need the e-mail address that you use to sign into your subscription, you can e-mail this to me direct using sarah.berry@newsquest.co.uk
Once received 'll be happy to look into this further for you,
Kind regards,
Sarah
Avoid like the plague .
If I could have given 0 stars I would have .Having taken out a subscription as a gift for a Christmas present the recipient was having issues with none receipt of magazines never .
Having advised Newsquest ,what should have been an easy fix has turned into a nightmare and waste of time .
The customer service is abysmal ,I was advised that emails had been sent to the recipient when they hadn't ,then given incorrect instructions to receive the missing magazines and then the had the cheek to say the recipient could access them online even though monthly receipt of the physical magazines was purchased and required.
Their feedback says it all.
July 1, 2025
Unprompted review
Reply from Newsquest
Dear Nick,
Thank you for taking the time to get in touch, I'm only sorry that you have had to do so, please accept my sincere apologies.
I'd like the opportunity to investigate what has gone wrong here, so that I can put things right. To do this I will need some additional information, including the e-mail address used for the purchase and the full delivery address for the subscription. Please contact me at sarah.berry@newsquest.co.uk if you are happy to provide this information. Once in receipt I'll investigate and get back in touch with you direct.
Kind regards
Sarah
Reply from Newsquest
Dear K Pike,
I'm sorry to hear that you were not happy with your interaction with us here at Newsquest. I'd like to know more about that so I can assist.
I have sent you a request for more information.
I'll need to know, what the nature of your dealings with us are, e.g. is it a home delivery, a postal enquiry or a digital subscription?
If yes, please provide the delivery address or for digital the e-mail address that you use to sign into your subscription.
Or have you placed an advertisement with us for goods & services or a BMD notice?
If yes, please provide full details so I can forward your enquiry.
If you prefer I can be contacted direct using sarah.berry@newsquest.co.uk
Kind regards,
Sarah
03/07/2025 - Further to the above, I have not received any further information to enable me to either respond or correctly direct your feedback, so am unable to assist any further. Kind regards. Sarah
Impossible to register for comments
Impossible to register for opinions and comments. The first time I tried it for the Bradford Telegraph & Argus, I receive a message to say there's been a ban on my registering?!
Why?!
June 17, 2025
Unprompted review
Reply from Newsquest
Dear Jonathan,
Thanks for getting in touch, I'd like the opportunity to investigate this for you, if you would like to send me the e-mail address that you use to sign in digitally I'll be happy to investigate this with my colleagues in Editorial.
E-mail sarah.berry@newsquest.co.uk or digitalsubscriptions@newsquest.co.uk
Kind regards
Sarah
Just lousy
Just lousy. Rubbish articles. Ads for gambling and scams. Spelling mistakes that a 10 year old wouldn't make. Endless nonsense about cafes and restaurants, always praising every new place to the sky. Polly Filler artciles ("I am one of those rare people who actually like sunny days!!!!!") and "local man lists coin on Ebay for ten million pounds." Refuse to moderate comment pages, which are a sewer of bigotry. Basically the rotten corpse of local journalism.
May 24, 2025
Unprompted review
Reply from Newsquest
Dear user, "This Person",
Thank you for taking the time to get in touch. We do appreciate customer feedback and I'd like to direct this to the correct Editorial team for their response. With over 200 different Newsquest titles I will need some additional information to do so.
Can you please provide me with the publication that you are referring to, so I can ensure that your feedback is forwarded for response.
Should you wish to e-mail this to me direct, I can be contacted via sarah.berry@newsquest.co.uk
Kind regards
Sarah
interview with Newsquest
I Had an interview with this company about a week and a half ago with Jermaine Cayenne and Tanya Hurley. I thought the interview was okay, Didn’t really get the opportunity to show off my skill set so i wasn’t mad i didn’t get the job. I asked for feedback to take with me to my next interview and the feedback i got back was ALL LIES. instead of being honest, Jermaine claimed I called him bro several times and was speaking in slang which absolutely isn’t true. Also said i was dressed unprofessionally which is also false as i was in a 1/4 zip and a shirt.
So instead of saying - maybe i lack experience or i’m not a culture fit, he conjured up a bunch of lies.
Very Very weird
May 8, 2025
Unprompted review
Reply from Newsquest
Dear Dan H,
Thank you for getting in touch, this isn't something that the customer care team is in a position to respond to.
I can confirm that I have forwarded your feedback.
Kind regards
Sarah
Questionable company
The company doesn’t like exposure pages and groups that do anything to spread the word on crimes. They have repeatedly gone for a specific groups that simply quote and even share the links they they post publicly already. They get the posts and groups removed (i have seen evidence of this) Sharing these criminals means that anyone and everyone will have access to information on dangerous individuals. But if this company here is more bothered about “copyright” how will this benefit communities? I personally have seen the posts from the group that this company is trying to close down. If they share anything, they have always posted the links so people can see the information from the original source (in this case, this company)
My question is, why are these groups being reported for “copyright” when they are doing the same thing people clicking share are doing? The group is still sharing the source and spreading the word (like someone clicking share would be doing)
What is the motive behind this?
Do you not want people to be aware of dangerous individuals?
Are you actually against exposure?
Are you just for clicks and likes and pounds in the back pocket?
May 9, 2025
Unprompted review
Reply from Newsquest
Dear Stickingupforabuse,
Thanks for your review, I'd really like the opportunity to investigate this and respond.
If you have any additional, specific information, that would allow us to further investigate these allegations please provide me with this detail, I can be contacted via sarah.berry@newsquest.co.uk. Once received I'll be able to ensure the facts are fully investigated.
Kind regards
Sarah
Very poor experience
Very poor experience. Not honest and trustworthy news source.
May 7, 2025
Unprompted review
Reply from Newsquest
Dear Sarah,
I contacted you 5 days ago via Trustpilot to ask for more information regarding your experience with Newsquest that had triggered your review so I might see how I can assist providing the feedback relates to a subscription and if not, armed with additional information where I should direct your enquiry.
Regrettably as I have not received any further information so am unable to assist any further at this time.
Kind regards
Sarah Berry
The worst
Why would you stop the public from sharing news that is in the publics interest?? Absolutely disgusting behaviour!!
May 7, 2025
Unprompted review
Due to the Oxford Mail not being…
Due to the Oxford Mail not being delivered frequently Agreed to cancel the home delivery due to if a paper is not delivered you have no way of delivery the next day which seems petty laughable But despite cancelling from May 4 paper still being delivered I presume you don’t expect me to pay for this ? Also on correspondence by email they couldn’t even spell my name right Which for a media organisation is obviously a major concern
May 5, 2025
Unprompted review
Reply from Newsquest
Dear David Duke,
Thank you for getting in touch, I'm sorry to hear of the service issues that you have experienced, this certainly is not the standard that we aspire to here at the Oxford Mail - please accept my sincere apologies.
In relation to deliveries made after your cancellation, you certainly will not be expected to pay for these, a clear case of the delivery agent not referring to the round card, but delivering from memory.
I'd like the opportunity to check the account fully for you, to do this I will need the door number and post code of the delivery address or your Newsquest account number.
Please contact me direct with this information via sarah.berry@newsquest.co.uk.
Kind regards
Sarah
Amateur journalism
Low-grade journalism, constant mistakes, bias censorship of comments, (which now seem to have been deactivated on the national news articles) and the website functioning itself is a nightmare.
Contacting their company is pointless.
April 16, 2025
Unprompted review
Reply from Newsquest
Dear dec h,
Thank you for getting in touch, I'm happy to direct your enquiry to the correct editorial team for you, can you confirm that you are referring to The National?
In addition my team will be more than happy to assist you with any queries you may have regarding commenting, simply contact me using sarah.berry@newsquest.co.uk with the e-mail address that you use to log into your subscription and I will arrange for one of the team to assist you.
Kind regards,
Sarah
Awful journalism
Awful journalism, nothing is checked, misleading headlines, bad grammar and poor use of words.
More reliable news and better quality writing is available almost anywhere
April 16, 2025
Unprompted review
Reply from Newsquest
Dear Alan Smith,
Please do provide me with some additional information regarding which Newsquest title you are referring to, so I may direct this to the correct editorial team for response. If appropriate please also provide the e-mail address that you use to log into your subscription.
I can be contacted via sarah.berry@newsquest.co.uk
Kind regards
Sarah
Even the basics don't work
I've been a subscriber to a service for a reasonably long time. My debit card expired and I had to update my payment method. The newsquest web-app produced vague errors that meant I had to contact support over it.
Long story short, I have not been able to update my payment method, so I no longer have a subscription.
What should have been simple, turned into complex. I was left with no option or advice, and ultimately no more subscription.
April 4, 2025
Unprompted review
Reply from Newsquest
Dear Daniel,
I'm sorry to hear that this has gone wrong, you are right this should be a simple process to update and something that the team should be able to support with in the event that assistance is needed.
I'd like to investigate what has gone wrong in this instance, so that I can get this put right. To do this I will need the e-mail address that you used to sign into your subscription and confirmation of the Newsquest title that you took.
If you would prefer, you can e-mail this to me direct using sarah.berry@newsquest.co.uk.
Kind regards,
Sarah
Absolutely useless
Absolutely useless. Attempted to renew my subscription almost 20 times but Newsquest wouldn't accept, over a dozen other companies accepted, so why not Newsquest?
As an aside. Why was I banned from making comments when I just used 100% FACTS open to absolutely everyone in the country via the 2021 National Census.
I just make a comment based on TRUTH, something the Bolton News can't grasp.
Other people can spout evil, vile, bigoted anti Muslim comments, vile homophobia, use appalling language on a daily basis but are still allowed to comment, plus their comments aren't taken down. Next day they are there again spouting their bile bigotry 99% of the time aimed at Muslims. A family newspaper? What a joke.
April 2, 2025
Unprompted review
Reply from Newsquest
Dear Michael,
Thanks for taking the time to get in touch.
I have requested additional information from you so that I can review your account and assist with the renewal difficulties. Please include in your reply the e-mail address that you use to sign into the Bolton News.
Alternatively I can be contacted direct via sarah.berry@newsquest.co.uk
Kind regards,
Sarah
Poor service
Took subscription despite having cancelled, and not easy to find how to do that! Phoned to ask for refund and really unhelpful and patronizing. Ended up having an unwanted subscription for another year. Doesn't even stop the adds. Poor service.
March 31, 2025
Unprompted review
Reply from Newsquest
Dear Sarah O,
Thanks for getting in touch. Please provide additional information so that I can investigate for you, to do so I will need your full name, the e-mail address that you used to sign into the account and the title of the publication.
Alternatively feel free to contact me direct via:
sarah.berry@newsquest.co.uk
Kind regards,
Sarah
Accidentally logged out of my digital…
Accidentally logged out of my digital newspaper, set up by my wonderful son, did not want to tell him I could not sign back in. Cannot fault the team, very patient. I know where to go if I need help again.
March 27, 2025
Unprompted review
Reply from Newsquest
Dear Barbara M,
Thanks for getting in touch and leaving a review regarding your recent experience, I'm pleased to hear that the team were able to get you quickly signed back in and enjoying your digital edition - what a thoughtful gift from your son.
Please do not hesitate to get back in touch should you need any further assistance, the team will be happy to help.
Kind regards,
Sarah
Avoid subscriptions to Cotswold Life…
I received an email from Newsquest requesting me to place a review on Trust-pilot. How could I refuse? It would be rude not to. My experience of trying to cancel my subscription and autorenewal payments (which I never asked for in the first place) to Cotswold Life is probably the worst abuse of a payment auto-renewal scheme I have ever experienced. Believe me, this company has told fibs, not played by the rules and attempted to force me into coughing up for one more annual subscription, despite me being a loyal and supportive customer over many years. The customer service has been shockingly bad. It’s only after I asked several times for the case to be escalated that I was able to bring an end to it. As a result I’m not going to do business with them again - and I suggest you would be wise to stay clear of their pressure techniques too. They appear to be a company desperate to squeeze every last penny out of their genuine customers. The problem is that the quality of the product has also hugely deteriorated, to a point - in my view - that it’s no longer worth reading. It’s the same old style of content repeated month after month. How about some fresh and inventive editorial ideas for our money?! Shame really!
March 24, 2025
Unprompted review
Reply from Newsquest
Dear Glos Lad 6,
Thank you for taking the time to get in touch, I'd like to apologise for the issues that you have outlined regarding the auto renewal payment. If you'd like to provide me with some details I will be able to investigate what has gone wrong in this instance and respond.
To do this I will need your full name, the delivery address and the e-mail address that was attached to the subscription.
I can be contacted direct via sarah.berry@newsquest.co.uk.
Regarding the content, I can certainly pass your comments and any ideas regarding the type of content you would like to see to our Editor.
Many thanks in advance,
Sarah
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