I've been a subscriber since 2024 and enjoy the journal, so on Jan 31st I bought a gift digital subscription for a friend. 5 wks later I discovered she had received nothing. I phoned NS(answered imme... See more
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I enjoy the journalism but the digital strategy of New Stateman is not great right now. The mobile app doesn't have the same third party login methods as the web. I couldn't ever login on the mobi... See more
Utter shambles with truly appalling customer service. Weeks after my money was taken I had no magazines received, no access to the digital subscription and no response to several emails. And to to... See more
I like the magazine but when I asked that my annual subscription not be renewed, they cancelled it immediately despite me having a few months left. Customer Service have to pass onto more senior peo... See more
Dreadful customer service
I cancelled my subscription and they took another payment.
I have emailed them on several occasions, no reply; I have phoned and left messages still no reply.
Dreadful customer service.
Is this a reflection of the competency of their political views?
October 9, 2023
Unprompted review
Poor subscriber experience
I enjoy the journalism but the digital strategy of New Stateman is not great right now. The mobile app doesn't have the same third party login methods as the web. I couldn't ever login on the mobile app after account creations and my support email had a stock reply with no helpful response. In the end I decided to end my trial as I mainly like to access news via quick mobile apps. The subscription phone number was often closed during the indicated "opening hours". You need to email or phone to end a subscription. Thai is so dated and old media.
Overall it seemed like the this publication is understaffed. I'm content with paying for news but I do expect a platform with self serve subscription managment and an app that actually work with all login methods.
Honestly, I hope there's better digital strategy for a new generation of readers like me.
September 23, 2023
Unprompted review
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