Newtek Bank Reviews 371

Kimberly was fantastic. Dealing with me, she had the patience of a Saint. What a pleasurable experience. Such a nice person.

As a Newbe to this sort of savings etc...Kimberly was more than kind and walked me through everything I needed. Great Experience. She was extremely efficient.

Katie was very knowledgeable and professional, helped me to understand requirements and complete transactions.

I recently opened a CD with Newtek Bank for the second time, and once again, Michael Mann made the process seamless. He is responsive, knowledgeable, and incredibly efficient, explaining each step clearly and following through exactly as promised.
What stands out most is Michael’s professionalism paired with genuine care. Opening a CD can feel transactional, but he takes the time to ensure everything is handled correctly and that you feel confident in your decision. That level of consistency is why I returned to Newtek Bank and why I would not hesitate to work with him again.
If you’re considering a CD with Newtek Bank, Michael Mann is someone you want handling it.

I really appreciate the level of customer service. I worked with Michael Mann to handle a request for my CD. Michael was clear, patient, and advocated for my needs.

Ja’Kira was the extremely helpful and patient in resolving my technical issues. From start to finish the process took over a week and she made sure to follow the process through completion and reach back out with information as it came available. Great job 👏 from a frustrated customer. 🥰

Everytime I call for help they are all super helpful. Very impressed so far

I have a 6 month CD that came due 12/5/25, and immediately requested the CD be closed and the funds deposited to my local bank. They said it takes up to four business days, yet we are on day six and I still don't have my money, nor does the bank have any answers.

Went on the online banking website, waited a few minutes, then got an immediate call as I selected. Within a few minutes, by providing all relevant info, the customer responder transferred the full amount from my matured CD into my designated external bank. They are really helpful, highly recommend Newtek Bank due to fast service, immediate results, and willing to listen to questions from customers.

I needed to effect a transfer from my Newtek savings asap. Kimberly was very helpful in advising me how to get this done. She was knowledgeable , patient, kind and I very much appreciate her service today. Kudos to her and I hope Newtek has many more employees with her same expertise and understanding

Mark S., a bank help expert, was extremely helpful, patient and kind with me as I've had difficulty with all the security, pass code and pass ID requirements. He ensured everything was to my approval before disconnecting. I really appreciate his customer support.

Mark S. was terrific and helped me get back into my account after I was locked out. I appreciate the great service.

Dave M

Yessica helped me with everything and setting up my account! I’m really looking forward to earning money thank you so much!

Yessica is incredibly patient, knowledgeable, and helpful. I couldn’t recommend more. 10/10

Ja'Kira was very knowledgeable. She made me feel like a buddy, not just a customer. She deserves access to the options she was unable to utilize and a salary increase. She also has a soothing voice that made me want to keep talking! I hope Newtek Bank appreciates Ja'Kiras dedication.

i had a CD that matured that i needed to cash so asked for help in chat -- Ja'Kira helped me -- answered ALL questions and offered knowledgeable guidance, all i needed to know and did it incredibly fast -- thanks Ja'Kira

Opening the account was very easy, Mark S followed up with a small problem I had and resolved it.

Katie Houston was great! She helped me along adding my wife to my account. So far everything seems to be going well.

Amazing very patient very nice and helpful best in the game

I'll admit that the User Interface at Newtek isn't ideal - unlike with other CD servicers I've used, it isn't clear within my account how I might review renewal rates applicable to my CD or where (or how) I might switch CD terms or even cash out.

That said, when I went to chat with an agent, it immediately connected me not with an AI chatbot, but with a real human. Ja'Kira was a pleasure to chat with and quickly answered all of my questions to my satisfaction. The UI might fall a bit short, but the customer service certainly does not.