Newtek Bank Reviews 371

Very disappointing experience working with Newtek Bank and loan specialist Angel Stuckman along with her team, Jonathan Ripley and Cristian Torres.

We were initially pre-qualified and promised a fast closing, which is why we decided to move forward with the process. From the very beginning, we clearly explained that we were not interested in any loan requiring personal real estate collateral. Despite that, we spent weeks submitting documents, answering repeated requests, restarting applications, and constantly following up with very little communication.

What made the experience even more frustrating is that after all the time, paperwork, and back-and-forth, our application never even made it to underwriting. Emails regularly went unanswered, promised follow-ups never happened, and we were repeatedly told things would be sent or updated only for nothing to happen.

As business owners, we understand lending takes time, but basic communication, transparency, and professionalism should still be expected. Unfortunately, that was not our experience, and a significant amount of our valuable time was wasted.

Very frustrating and disappointing overall.

Enjolie Robinson has shown outstanding client support. She is very attentive with our needs and show exceptional core values. I love working with her and hope to keep her as our rep for the future.

Ja'Kira made designating a beneficiary very easy. She told me what information was required, I sent that, and it was done.

Amber Marshall was cordial, efficient and knowledgeable. Got the Job done with empathetic efficiency. Thanks for encouraging her style of customer service. She's a keeper.

Ja'Kira was prompt and courteous in answering my question. With my permission, she was able to show me where to find whatbI needed on the website. Very cool and efficient use of technology. No guessing what she meant. Great customer service so far.

I requested an action to be added to my accounts.
Ja'Kira handled it within the hour.

I have had excellent customer service from the phone representative at Newtek Bank.
Thank you kindly,
Valerie Leeds

Gina Lomuto did an amazing job helping me get logged into my account for the first time. She made it simple and easy and talked me through each stepped. I'm very happy with the service she provided me today.

Everyone at Newtek has been amazing, from start to finish, they are a one stop shop for all business needs, even after funding you are still taken care of. If you are looking for a lender look no where else. Special shout out to loan servicer Jeny!

Great bank and people at this bank are awesome!

Special callout and huge thanks to Katie who was very prompt, professional and helped me immensely getting my new account set up.

AM

Contacted Newtek Bank Michael Mann corrected the problem quickly
Thank you

Katie Houston helped me a lot in retrieving a written record of account information about ownership and beneficiary status of my accounts, a feature that Newtek's online system does not offer. Although I was frustrated when I first contacted her, she was prompt and explained the situation and intervened so I could get what I needed right away.

I want to share my experience as honestly as possible.
My SBA 7a loan process was originally supposed to be completed back in January, but unfortunately, it was severely delayed due to Michael Madison. I was repeatedly told that everything was “in the works,” when in reality, my documents had never even been submitted. I waited for months with little to no communication, which was incredibly frustrating and disruptive to my plans.

Things completely turned around when I connected with Jenny Milosevic. She was truly exceptional—professional, responsive, and proactive. Jenny quickly assessed the situation, reassured me, and connected me with the right team. Thanks to her efforts, my loan was approved in less than two weeks—something that hadn’t been accomplished in over three months prior.

Jenny introduced me to Beau Williamson, who handled the process flawlessly from the very beginning. He was organized, efficient, and always on top of things. I was also fortunate to work with Catherine Garcia, the closer, who was equally outstanding. She ensured every document was accurate and submitted on time, and maintained consistent communication via calls, texts, and emails to make sure I fully understood each step.

Jenny, Beau, and Catherine made an incredible team, and they are absolutely the people I would recommend working with moving forward. A special shout-out to Jenny for stepping in when things went wrong—she not only fixed the situation but also brought a sense of calm and confidence when I needed it most.

I had the pleasure of speaking with Michael Mann today regarding wire transfers. He was incredibly competent, informative, patient when I did not understand a particular detail, and followed through with timely precision. In a world filled with AI irritation and poorly trained customer service reps, Mr. Mann is the delightful exception!

Michael Mann at Newtek Bank provided us amazing customer service. Helpful, knowledgeable, and patient. Quick to understand the issues and even quicker to solve them. Lots of smaller banks that are offering great high yield savings and CD rates do not have great customer service. Michael shows that Newtek is different. Thanks again Michael.

Jordan customer service excellence

I had a lot of questions on securing an SBA Loan, this was all new territory for me. The staff helped me all through the process!

Ja'Kira was great. Prompt, professional, and super nice.

Excellent Banking Experience!

As a customer of Newtek Bank, I have found their staff to be knowledgeable, efficient, and friendly! I recently had interaction with Ja'Kira (employee at Newtek Bank). She provided outstanding customer service and was very prompt in replying to my inquiries. Newtek Bank offers very competitive CD rates, if not better than most, and provides outstanding customer service.