I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before ar... See more
Company replied
An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more
Company replied
Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more
Company replied
Company details
Information provided by various external sources
Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com
Learn more about The New York Pass
Written by the company
- Save Money!
- Free entry to your choice of over 100 top New York attractions
- Save Time!
- Skip the lines at a number of selected attractions saving you time during busy periods
- Save Stress!
- The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city
Contact info
New York City, United States
- 1 (877) 714-1999
- info@newyorkpass.com
- newyorkpass.com
4.7
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful pass
Really easy way to see a range of attractions, but needs planning to ensure you get the number right (we bought 7 attractions and only just fit 7 in). We went in December and queues were minimal so it worked well for us.
December 8, 2025
Reply from The New York Pass
Hi Charlotte,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Excellent organization well designed…
Excellent organization well designed for all ages
December 30, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Reply from The New York Pass
Hi Bertha,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Ist was very easy to book the Events by…
Ist was very easy to book the Events by using the APP.
November 24, 2025
Reply from The New York Pass
Hi M. Huber,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Reply from The New York Pass
Hi David,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Easy to use and great for making last…
Easy to use and great for making last minute changes to plans.
December 19, 2025
Reply from The New York Pass
Hi Mark,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
It's a good system i can do all my…
It's a good system i can do all my plans and visit my must important .
Also save time and money and so friendly with the reservations
December 12, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Very smooth experience
Very smooth experience , all the details given in the respective attraction section holds true and just by following those I was able to see all the sites !
December 12, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Reply from The New York Pass
Hi Catalina,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Great way of seeing NYC
Really straight forward service, loved that you could amend attractions and times, which was very helpful. Good value for money.
November 27, 2025
Reply from The New York Pass
Hi Gemma,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
being honest
being honest, the pass makes everything easier for me, Im really grateful about your services guys, thanks a lot.
December 9, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Close to everything went very very good…
Close to everything went very very good besides one: I needed to pay in advance for the Gospal in Harlem. It was written, that money will be paid back after our visit with the New York Pass. We booked the Gospal on oct 15th, so 2 month ago and we visited it. So far, there is no money back. Can you please let me know, what to do, to get money back?
November 28, 2025
Reply from The New York Pass
Hi Eva,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Amazing! Worth every penny!
July 4, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Attraction not included
The only issue we got is that the MET was in the list of attractions and when we arrived to the museum they told us the pass was not accepted :(
The rest was great!!! It was worthy
November 13, 2025
Reply from The New York Pass
Hi Maga,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
We enjoyed the locations in which the…
We enjoyed the locations in which the NY pass took us, and also riding the busses and seeing other sites. Drivers were also great.
November 18, 2025
Reply from The New York Pass
Hi Susan,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
I love using New York pass
I love using New York pass. The discounts are awesome!
November 4, 2025
Unprompted review
Reply from The New York Pass
Hello,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Sightseeingtour
Everything was great with the New York sightseeing pass—the entries all worked smoothly. The only issue was that the ordering process caused a bit of a delay because the email confirmation didn’t come through immediately and took a few hours.
November 25, 2025
Reply from The New York Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
The New York pass made everything seamless
Everything was seamless. There was so much to see and do. The prices were great. I will definitely use The New York pass again.
November 3, 2025
Reply from The New York Pass
Hi Angela,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.