The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more
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Review summary
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Reviews shaping this summary
While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more
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I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more
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The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more
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Company details
Written by the company
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
Contact info
313 West Main Street, 12953, Malone, United States
- 877-689-0674
- newyorksafetycouncil.com
3.9
Great
274 reviews
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Reply from New York Safety Council
Hi Manny, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Reply from New York Safety Council
Hi Charles, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Reply from New York Safety Council
Hi Don, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Was simple & easy to follow
Was simple & easy to follow, a little out dated but otherwise great.
June 30, 2026
Reply from New York Safety Council
Hi Anthony, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!
Reply from New York Safety Council
Hi Howard, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
Love
Katrina Marshall and my class were amazing! The material was conveyed articulately and I learned a lot!
June 18, 2026
Reply from New York Safety Council
Hi Amanda, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
Reply from New York Safety Council
Hi Mohit, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
My insurance company do not accept it…
My insurance company do not accept it and it says DMV approved so I got robbed with you guys because Progressive is saying it’s not DMV approved to New York State
July 22, 2026
Reply from New York Safety Council
Hi Shanta, thank you for sharing your experience and we are truly sorry that your insurance provider did not accept the certificate. We do want to clarify that we are a DMV-approved provider — you can verify our listing on the official DMV website. Unfortunately, insurance companies do reserve the right to accept or decline completion certificates, and that is something outside of our control. We're sorry if that was not made clear, and we always encourage our students to confirm acceptance with their insurance provider prior to purchasing. Again, we sincerely apologize for the frustration this caused.
First time experience
First time doing this online course and disappointed that it wasn’t like previous courses I’ve taken which were more interactive, videos and people actually talking as opposed to all reading with this course. One module in particular had 7 different segments which was a LOT to read and try to memorize.
When I was taking part of the course I did not have access to a printer to print out sheets.
July 12, 2026
Reply from New York Safety Council
Thank you for taking the time to complete our course and share your feedback, Mary. We're sorry to hear your experience didn't match what you were expecting — your comments about interactivity and accessibility are genuinely valuable to us. We'll be sure to pass your feedback along to our course development team as we continue to improve. We hope the knowledge you gained serves you well on the road!
Thank you it went well
Thank you it went well. the experience was not frustrating, it was clear cut.
July 15, 2026
Reply from New York Safety Council
Thank you so much for the kind words, Patricia! We're delighted to hear the course was clear and frustration-free — that's exactly the experience we aim to deliver. Enjoy the road ahead!
Awesome and this course already lowered…
Awesome and this course already lowered my insurance cost
July 18, 2026
Reply from New York Safety Council
That's fantastic news, Richard! We love hearing when our course pays off in real ways — a lower insurance rate is a great bonus on top of sharpening your driving skills. Thanks for sharing and safe travels!
I was unable to get the program
I was unable to get the program. I purchased twice I followed up by phone after going to my bank to try and cancel the purchase. No response. So I spent $64.and have not received anything I will gladly take the course but was not able to proceed after the purchase
June 11, 2026
Reply from New York Safety Council
Thank you for reaching out, Rebecca. We sincerely apologize for the trouble you experienced — we've gone ahead and refunded the duplicate purchase, and we've also sent you an email to help get you started with the course. We hope this makes things right and that you're able to enjoy the program!
you are keep increasing fee
you are keep increasing fee. I paid you for your service but invain. Please refund my fee or arrange certificate so I use it.
July 18, 2026
Reply from New York Safety Council
Thank you for your feedback, Waheed. We're truly sorry to hear you're disappointed with the pricing and that the experience didn't meet your expectations. We sincerely apologize for any frustration this has caused, and we take all feedback seriously as we work to provide value to our customers.
Gliches & no assistance.
On several occasions, there were glitches. Couldn’t proceed to next section and in the evening, no help available.
July 13, 2026
Reply from New York Safety Council
Thank you for bringing this to our attention, Sheldon. We sincerely apologize for the technical difficulties you experienced and for the lack of available support when you needed it. We see that you have already completed your course at this time. Please reach out to us via email at supportspecialist@certus.com if you need any more help.
Boring and prone to issues, and sometimes inaccurate
The program was not only boring, it was deeply flawed. First of all, it was difficult to use, because the screen kept freezing. I had to go into incognito mode. And I frequently had to refresh to get the program to continue. In addition, the questions were not always compatible with the lessons. Sometimes the answers were in the next section! (Like how many points for failing to have a child properly restrained.) Other times, the wrong words were used (like at least twice saying the black and white regulation signs -- like speed limits -- were "horizontal" rectangles). Then, at completion, instead of just coming out and saying that the certificate would be mailed within 14 days (I had to go into "chat" to get that information), it tries to sell you a rush order for $14.99. RUDE! And then it tries to get you to change insurance carriers. All instead of just telling you when you'll get the certificate and letting you leave. I would not recommend this course.
July 19, 2026
Reply from New York Safety Council
Thank you for the detailed feedback, Susan. We sincerely apologize for the issues you encountered — from the technical glitches to the confusion around certificate delivery and the post-course advertising. Your comments raise valid points and we're sorry the experience fell short of expectations. We take all feedback seriously and use it to continually improve our courses and user experience.
My wife can't get past the voice…
My wife can't get past the voice recording and there appears to be no one that can help you. She's been trying to complete this stupid course for over a week now but can't get past the voice recording
July 18, 2026
Reply from New York Safety Council
Thank you for reaching out, Amanda. We're so sorry to hear your wife has been unable to complete the course due to the voice recording step — especially after more than a week of trying. This is absolutely not the experience we want. Your concern has been escalated internally and a member of our team will be reaching out directly to help resolve this. We appreciate your patience.
Easy to use program
Easy to use program, quick certificate arrival in the mail.
Thank you.
July 10, 2026
Reply from New York Safety Council
Thank you so much, Lisa! We're delighted to hear the program was easy to use and your certificate arrived quickly — that smooth, hassle-free experience is exactly what we aim for. We appreciate you choosing New York Safety Council and hope to see you back for future courses!
Website was easy to use
Website was easy to use. Certificate came quickly. All in all, an easy process.
July 1, 2026
Reply from New York Safety Council
Thank you, Mary! We're so glad the entire process was easy from start to finish. Quick and reliable certificate delivery is something we take great pride in. Thank you for choosing New York Safety Council — we hope to see you again!
Unable to access course.
After completing payment, I was unable to access the course after several attempts. I do not have a smart phone. I was finally refunded my payment. I will take the course elsewhere. Mike
June 8, 2026
Reply from New York Safety Council
Thank you for sharing your experience, Mike. We're truly sorry you were unable to access the course after payment, particularly without a smartphone option available to you. We sincerely hope to have the opportunity to make this right in the future.
I could not get voice recognition to work.
I was unable to establish voice recognition so I asked for a refund
July 4, 2026
Reply from New York Safety Council
Thank you for your feedback, Anita. We're sorry the voice recognition step created a barrier to completing your course. We apologize for the inconvenience and truly appreciate your patience.
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