I've been using nexo for several months and one day I've noticed 3 unauthorized charges on my credit card from the service that I have never used. I quickly realized that someone got access to... See more
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High charging fees Top up below 100€ immediately they charge 5€ in my opinion it is unfair for investing better getting a loan from a bank the fees would be lower
Company replied
I have been an active customer since 2020. Nexo won my undying loyalty by staying up and thriving through the FTX and Terra Luna disasters. Generally my experience has been seamless over the last 5+... See more
Company replied
Am banking with Nexo since 3 years , my son banking with Nexo, so my wife does ! No bank give this type of savings interest rates up to 13% , friendly platform 0 fées for Swap+ cashback, platinium lev... See more
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Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
17K reviews
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Good experience with your support team.
Good experience with your support team.
Thanks
November 3, 2025
Reply from Nexo
Dear Simon,
We’re very pleased to hear that you had a good experience with our support team.
We always aim to provide clear, efficient, and supportive assistance, and it’s great to know this was reflected in your interaction.
Your feedback means a lot to us and helps us continue improving the service experience for all our users.
I’ve been a loyal Nexo user for over 2 years...
I’ve been a loyal Nexo user for over 2 years and I’m disappointed that my documented case of merchant fraud was ignored because of a technical deadline, even though I provided full proof. I expected better client support from a platform I’ve trusted with significant funds.
October 18, 2025
Unprompted review
Reply from Nexo
Dear Romain,
We truly understand how disappointing this experience has been and appreciate the time you took to bring your concerns to our attention.
After carefully reviewing your case in accordance with Mastercard’s official dispute guidelines, we confirmed that the transaction was classified as a one-time digital goods purchase. Mastercard applies a 120-day chargeback timeframe for this type of transaction, counted from the original settlement date.
Since your purchase took place on April 9, 2024, and the issue was reported on August 13, 2025, it unfortunately fell outside the timeframe Mastercard allows for dispute submission, as we informed you in our email.
While we regret that we were unable to pursue a chargeback in this instance, please be assured that your case was thoroughly assessed in accordance with Mastercard’s framework and with close attention to the details you provided.
Always quality service never had any…
Always quality service never had any issues with responses.
October 28, 2025
Reply from Nexo
Hi Isaac,
We're happy to hear that you've consistently received quality service and prompt responses. Thank you for sharing your positive experience with us!
Reply from Nexo
Hello Arie Keynan,
We're happy to hear that you found us trustworthy and that you had a good experience with our Client Care. Thank you for your review!
After more than one year of using
After more than one year of using, still great service.
October 27, 2025
Reply from Nexo
Hi Ferenc,
We're happy to hear that you're still having a great experience after using our service for over a year. Thank you for your positive feedback!
The Nexo support efficiently and quickly resolve my issue.
I was impressed by how quickly Nexo support responded to my service request.
October 30, 2025
Reply from Nexo
Hi Kuassi Mensah,
We're happy to hear that our Client Care team promptly addressed your request. It's great to know you were impressed with the quick response. Thanks for your feedback!
Please stop calling me
Please stop calling me, you call me every day, every day I beg you to stop. This has been happening for 3 months...
October 30, 2025
Unprompted review
Reply from Nexo
Dear Ed Wilding,
We are very sorry to hear about your experience. After reviewing the information you provided, we were unable to locate any customer record matching your details in our system. We can confirm that we never contact individuals without their prior knowledge or consent.
It appears that an unauthorized third party may be impersonating our company and attempting to contact you. Unfortunately, this is beyond our control, but we take such matters seriously and report any potential misuse of our brand. We strongly encourage you not to share any personal information with the caller and to report the incident to your local authorities or relevant consumer protection body.
We believe that this review does not reflect a genuine experience with Nexo, but we remain available through our official channels to assist you with any further concerns.
Always delivered the advertised returns…
Always delivered the advertised returns over the past 4 years of serving me as a customer
October 30, 2025
Unprompted review
Reply from Nexo
Hello Tushar Patel,
We're happy to hear that our services have consistently met your expectations over the past four years. We appreciate you taking the time to share your positive experience.
Fast and reliable app great company and…
Fast and reliable app great company and costumer service is fast and efficient great place to hold wealth 👍
October 22, 2025
Reply from Nexo
Dear David,
We truly appreciate your kind words and the trust you place in us.
It’s great to hear that you’re satisfied with the app and our Client Care team. We’re committed to providing a fast, reliable, and efficient experience for all our users, and feedback like yours motivates us to keep improving.
Thank you for being part of the Nexo community!
Really cares about my problem
Really cares about my problem, and booking for a solution
October 28, 2025
Reply from Nexo
Hi Stefano,
We're happy to hear that we could show care and find the solution to your problem. Thank you for sharing your positive experience with us!
Rapid precise response and problem fix
October 27, 2025
Reply from Nexo
Hello Ingo,
We're happy to hear that we provided a rapid and precise response to fix the problem. Thank you for your positive feedback!
Very Fast Customer Support
One wonderful Application with very fast customer support !!!
October 27, 2025
Reply from Nexo
Hi Athina Soultani,
We're happy you find our application wonderful and appreciate the fast support. Thank you for your positive feedback; it really means a lot to us!
Nexo uses Sumsub for KYC
Hi,
I was a verified customer with Nexo many years ago, but after re-login to Nexo it asked me to re-verify my identity. I questioned why but they insisted without giving me a reason. After I completed the Nexo's 3rd party provider Sumsub's verification, the screen shows "We couldn't verify your identity." I was pis*** off. Because the root cause is from Sumsub, therefore I wrote an email to Nexo saying I'm going to make a 3rd complaint to the Information Commissioner's Office UK for Sumsub and you need to manually verify me. Just before I finished writing the email, I received another email from Nexo saying I was fully verified. And also the Sumsub screen refreshed with "You've been verified." I don't know if Nexo manually verified me or I've been whitelisted by Sumsub. Because I'm verified, I changed my mind to complain to ICO UK about this time, and leave a 3 star rating for Sumsub. I used to leave 1 star rating, but I'm a fair person despite the trouble caused though I ended up with a satisfactory result. However I will leave a 1 star to Nexo for asking a fully verified customer to do kyc again.
Update 20251030:
Thank you for the manual verification, I'd responded to your request in the first instance. I'm afraid I can't change the rating from 1 star to 5 star, last time with another company, the Trustpilot AI marked the change as spam which caused me to delete that review. I also don't want to delete this review because it's pretty much what happened to me.
October 27, 2025
Unprompted review
Reply from Nexo
Hello John,
We are sorry you have not been satisfied with our KYC process and would like to shed more light on the matter.
As a fully compliant financial institution, Nexo must adhere to strict verification policies. The role of thorough KYC verification in our business is essential - it allows us to deliver financial services smoothly and in line with the applicable legal and regulatory standards while maximizing the safety of our clients' assets.
Our verification team carefully reviewed your case manually to ensure every detail was processed correctly. Once this review was completed, your verification was confirmed within minutes, as our specialists are available around the clock to provide assistance without delay.
They have close my account for no…
They have close my account for no reason and they keep my crypto without told me how to get it back, don’t trust this company
October 26, 2025
Unprompted review
Reply from Nexo
Hello Aymeric,
Thank you for sharing your experience with us. We would like to learn more about your situation and hope you will respond to our request for contact details so one of our specialists can review your case and offer individual assistance via email.
Nexo is the perfect solution if you…
Nexo is the perfect solution if you don't want to sell identified digital assets (before mass institutional adoption), in terms of borrowing and generating yield on digital assets, otherwise sitting idle. The trade-off is 18.9% APR at base membership and you do need to trust them with your assets. They are compliant, growing exponentially and seem to have military grade custody. Nexo also sponsors the DP World Tour golf, which adds to their credibility. Very satisfied customer.
October 24, 2025
Unprompted review
Reply from Nexo
Dear James,
We sincerely appreciate your thoughtful and detailed feedback. It’s rewarding to know that you recognize Nexo’s efforts to provide a reliable, compliant, and innovative platform that empowers clients to increase the potential of their digital assets without needing to sell them.
Your acknowledgment of our lending model, yield solutions, and commitment to institutional-grade asset protection underscores the trust and credibility we continuously strive to uphold. Partnerships such as our sponsorship of the DP World Tour reflect our broader vision of responsible growth and long-term engagement with both the financial and global communities.
We’re grateful for your confidence in Nexo and remain dedicated to delivering cutting-edge financial solutions designed for the evolving digital economy.
Fast and efficient support
The Nexo technical support team assisted me quickly and efficiently with an issue I had involving a BTC transfer. Thanks for the fast response!
October 23, 2025
Reply from Nexo
Dear Nexonian,
We’re delighted to hear that your experience with our Client Care team was fast and efficient. Ensuring timely assistance and effective solutions for our clients’ technical inquiries is a key part of our commitment to operational excellence.
Your feedback reinforces our dedication to providing knowledgeable, responsive, and reliable service. We appreciate your trust and look forward to continuing to support you on your Nexo journey.
Being provided the answers needed to…
Being provided the answers needed to understand this situation was why I gave the answer I did. Nexo rep shared meaningful info friendly customer support and very knowledgeable
October 23, 2025
Reply from Nexo
Dear Dathan,
We’re pleased to know that our team was able to provide you with the information and clarity you needed. Delivering accurate insights with a professional and friendly approach is central to our support of our clients.
Your recognition of our team’s knowledge and service attitude reinforces our ongoing commitment to delivering value through expertise and genuine care. We appreciate your trust and look forward to continuing to support your journey with Nexo.
They went out of their way to help me…
They went out of their way to help me solve the issue I had. Very friendly and speedy service.
October 22, 2025
Reply from Nexo
Hello Jason,
We're very grateful to hear that you had a positive experience with our platform. Knowing that our efforts are making a real difference for customers like you keeps us focused on what matters most.
We value your feedback and are excited to keep providing you with the best possible service. If there’s anything else we can do for you, we’re just a message away!
Nexo’s Dishonest Practices and $100,000 Missing – A Serious Warning
Nexo advertises that it performs partial liquidations to keep LTV ratios under 83%, but they fully liquidated my entire ADA account, charged me $35,000 in fees, and now over $100,000 of my funds are missing.
They refunded me in USDX, a synthetic coin they admitted cannot be used to buy crypto or transfer to another exchange — only supposedly converted back to fiat through a bank withdrawal. When I attempted this, they suddenly demanded “source of funds” and employment evidence.
As the CEO of a global health company, I provided bank statements, incorporation documents, and proof of employment within 24 hours. Once they realized there were no compliance issues, they stopped using regulatory excuses and began blaming an unidentified banking partner for holding my money.
Now, weeks later, I still have $100,000 missing, and Nexo refuses to provide a clear explanation of who has my funds or where they are. Their responses are robotic, evasive, and filled with contradictions — no accountability, no management visibility, and no integrity.
Be warned: Nexo is not transparent, their liquidation policy is misleading, and your assets are not safe in their hands.
October 10, 2025
Unprompted review
Reply from Nexo
Dear David,
We are truly sorry to hear about your disappointment and understand how distressing this experience has been for you. Please allow us once again to clarify the facts transparently for you and anyone reading.
After carefully reviewing your case, we can confirm that the automatic repayment in your account was executed correctly and in full accordance with Nexo’s automated risk-management protocols. When your Cardano (ADA) collateral breached the 83.3% Loan-to-Value (LTV) threshold, the system initiated liquidation to prevent your account from becoming undercollateralized. At that time, your portfolio consisted solely of ADA, meaning there were no other assets available to perform a partial repayment.
Additionally, during the liquidation period, the ADA price dropped to around $0.2850 on leading exchanges, significantly lowering the collateral value and increasing the risk of a negative balance. To protect your account from further losses during this market decline, the system liquidated your ADA balance. This process functioned exactly as designed — automatically and without manual intervention — to safeguard both your position and the platform from uncovered debt.
Regarding your USDx withdrawal, please note that it was fully processed on Nexo’s side, and the transaction is already on its way to your account. You were also provided with the corresponding payment confirmation for transparency.
We acknowledge the frustration caused by banking delays. However, once funds enter the traditional banking network, timelines depend on intermediary and partner banks, which are beyond Nexo’s direct control. Please rest assured that our dedicated team continues to monitor the process closely and will notify you immediately once settlement is complete.
Nexo operates with full transparency, accountability, and adherence to industry regulations. We can confirm that in this case, no system error, mismanagement, or procedural breach occurred. We understand your frustration and remain available to provide any additional clarifications privately through our official support channels.
They got me my money back☺️
October 14, 2025
Reply from Nexo
Hi Lars,
Thank you for your review!
We're glad we could help you recover your funds — it's what we’re here for. If you ever need further assistance or have any questions, don’t hesitate to reach out.
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