Next Reviews 534

Why advertise 24 hour delivery when it's not this has happened more than once, I purposely bought an item because I was stuck for time and still hasn't arrived. Next used to be fantastic but like the rest of the country not what it used to be.

I recently bought long tall sally black pants B61 465. Leg and waist perfect. I would like the tracksuit bottoms to be zet black and not barely black. They last longer in washes if the material is zet black. I would like the material in these trousers to be thicker and warmer to wear in the winter time. I am 5foot 10" and Next is the only place that I can get tracksuit bottoms long enough for me. Excellent customer service and delivery. Thanks.

Return policy is a joke. Still waiting for a refund, they say can take 11 working days.

I ordered 1 day and received my things the next day. They were as described and I am very pleased.
Next also packs things nicely.

DON'T ORDER FURNITURE IF IN IRELAND!
I wish I'd read the reviews here before I spent almost a grand on furniture which I now realise I'm never going to receive. I've shopped in Next for years and have never had any issues with deliveries for small items like clothes, shoes or homeware - so I thought I could trust them. How wrong I was. Like everybody else here, I've been repeatedly lied to about delivery dates, been given no tracking number for my order so I can't even ask DPD if they have the item, I've had to chase up my order through multiple chats and emails. I raised a complaint during the week and got a call telling me that the mysterious 'local courier' (presume DPD) would ring me either Thursday or Saturday to arrange delivery of my item on one of the two days. I knew very well I would not hear anything and nothing would come, and I was right. Today I tried a local Next store to see if they could help me. They said there's nothing they can do when the order is done online and worryingly their reaction was like 'never order online, always go through us in store, we don't trust the delivery people they use'! It's insane that the actual staff know the online system is dodge, but not much use telling a customer that after the fact. I really hope I'm able to get my money back.

Ordered an outfit for my son age 8 to 10 years. The wrong size was delivered to my home address . Paod for home delivery. Returned in store and tried to reorder for home delivery and was told id have to pay delivery charges again even tough it was the fault of NEXT. I was given a number to ring, spoke to three people who kept puttimg me on hold i pressed 1 and was told theyd ring me back and never got a call back after being on hold over 20 mins. Horrible experience. Avoid..

Terrible delivery and customer service, I bought a few furniture in December, they delivered in February, one item missing, last minute cancellation for ensamble service, Gisselle in distribution centre is not helpful at all, she booked the service to ensamble whenever she wanted, no asking if I’m available to received , I took 3 times days off before to be there for them and always it was an issue and last minute cancellation again and again, what a joke!! Terrible customer service, she doesn’t listen, she doesn’t give solutions, so disappointed 🤯

Don't believe the next day delivery hype. Ordered a quite expensive bag on 19th February (Track ID: 614725185) for an event on the 21st, now on 23rd of February and not delivered. Stick to Riverisland folks.

I purchased the boys snuggle fit pajamas. Washed at 30, low spin, mostly air dried, sometimes put in dryer at low heat to dry.
They all shrunk. €140 wasted. Expensive for what they were. Can’t even leave a review on the app or website! Disgraceful. I spend a lot of money on Next as well.

Poor quality boot purchased from next and even worse customer service next has certainly gone downhill maybe focusing on profits more than a good service

I order dress from next the dress arrived very dirty i make contact with customer service was offer 50%off next order and today is only 15% and not straight away omg very bad service and dress shocking

Further delays with delivery of routine clothing order. Customer service still cannot provide me with a delivery date. These are not the standards I am used to from NEXT. Having been a customer since the 1980s, I have years' of past experience with which to compare. I am querying if NEXT's access to other brands has cost customers access to what always felt like a pretty reliable and decent service.

Poor website. Takes too long. Jumps about....drives you nuts then you give up

Ordered a couch in store and told it would be delivered in two weeks. Received a text from NEXT saying it would be delivered the next day so gave our couch away took the day off work and waited for our new couch to arrive. It never did and still hasn't a week later. I've contacted NEXT customer service a number of times to be told they don't know when it will be delivered. They have asked their courier company for an update and are still waiting for one, again a week later. Bizzarre !! The worst and most frustrating experience I have ever had, ever !

Ordered size 10 shoes and received a left size 8 and a right size 10. Returned.
Next order ( no pun intended) I received 1 pair of trousers when I ordered a 3 pack.
Customer service are nice but you have to pay for your reorder while waiting upto 5 working days for a refund.

If there's an issue with your order, don't contact them via email, talk to an online chat person on Zendesk instead.

I had an issue with my recent order, and they, the customer service team via email, promised that if I made a new order, I'd get the 10 percent of the total cost refunded. I went ahead and made the order. Then suddenly, they "changed their mind" about the decision and told me they were only refunding the postage cost. I woke up to the email this morning and was just shocked. I was lied to. I read a review on here saying the Zendesk customer service is better. I was skeptical but tried. And the online chat person was understanding and honoured the promise. Please don't waste your time emailing them because they'd take a few days to respond and they are untruthful.

I have always ordered clothes from Next since my daughter was born & found the service to be brilliant. Clothes were always delivered next day. I had never ordered furniture before until the 21st November last year. I ordered a tv unit and the delivery date was 6th December. I received a text from DHL on 5th December to say it would be delivered next day. I was away so I texted back a number to contact. Delivery did not arrive. I rang the customer service number that weekend and they told me deliveries were not made that evening due to Storm Darragh. They said Courier company would be in touch in. 48 hours. This did not happen. I made numerous phone calls and each time I was told they would contact me. Eventually I was told the item was lost and they would reorder it. Got another delivery date of 10th Jan. this date came and went and no delivery. Again I made numerous calls and was told it left the warehouse. After endless calls I was told the item was lost (second time). The item was reordered again! I eventually received it today. I have been told that Next will be contacting me with a gesture of goodwill over the whole process but I won’t hold my breath! The lack of communication was awful. I had to make every call. No email, call to explain delays! How do you lose two tv units???? Definitely won’t be ordering furniture again from Next!

The next customer service is amongst the worst I have ever experienced. Mid conversation asking "is there anything else I can help you with" and closing conversations. Would suggest they speak to their team at Zendesk to improve this experience. On top of that, the website is a horrific experience, constantly displaying products in stock that are not. All round terrible consumer experience every time.

I had a disappointing experience with NEXT, particularly with their "Pay in 3" option. It seems that the company preys on the fact that you can't set up a direct debit upon application, which leads to missed payments and subsequently being pushed into a higher interest rate. It's frustrating that they have the capability to communicate via text or email about missed payments but choose not to show any understanding or compassion in their approach.

The customer service staff I encountered sounded robotic and unhelpful. There was no record of our conversations, which made it difficult to address my concerns. Their tone was patronising and arrogant, making the whole experience even more frustrating.

Additionally, I found their furniture to be overpriced and of poor quality—more like cardboard than anything durable. I would strongly advise others to steer clear of NEXT. There are much better options out there that value their Customers!