Next Reviews 534

Bought a top in dark green. It wasn't until I put it on some weeks later there was a hole in the front. Stupidly I ordered a jumper the size was wrong didn't notice now stuck with it. From most of the comments here I'm surprised they are still in business. Customer service so unhelpful

Next customer service is absolutely appalling. I made a complaint about a missing item that I should not have been able to order as it was out of stock still took payment though. They think saying sorry puts everything right but it doesn’t twice I went for my order before I found out it was out of stock. WS told I would be sent a voucher I have been promised an EVoucher 3 times nothing when I asked they said it came back undelivered. Then supposed to send one to my home address within 10 working days think we are on day 18 now. Emailed again asked next to read email thread so that another EVoucher would not be sent but they did and guess what I’ve not received it. I think they tell you things like send you a voucher to shut you up and don’t expect you to contact them again. The worst customer service ever so poor would not use them again. Absolutely appalling.

I ordered a single bed from Next online. Delivery was delayed due to overseas shipping issues (not a major problem for me), but communication after this was terrible. Unclear when delivery was due so I had to contact Next, bed was delivered weeks later but only half of the bed arrived & I had to contact Next again & it was still unclear when the missing parts were arriving. Eventually the parts were delivered without notification.
The bed itself is not great quality despite the price, 3 of the wooden slats have broken within a few months. IKEA slats are of better quality. I would never buy a bed from them again.
Also Next I couldn't leave a review on the Next website - terrible all round.

Ordered 2 chairs for 500€ a month ago. Email confirmation stating delivery in 4 days. Got an other email few days after regarding delivery booked in 2 weeks. Not happy but still. Took a day off and guess what? Delivery never happened so I called customer service (based int the UK) and was told to wait until 8pm... Lol seriously delivery in Ireland on Fridays until 8pm. I thought it was a bad joke but no! This is just the beginning! So I had to contact then again on the next day, I was told they had to contact their transporter, that it takes time bla bla bla, no contact possible on the week end bla bla bla, ring Monday bla bla bla, their are not reachable by phone, only email bla bla bla. I was assured the goods were sent but they couldn't give me a tracking number! This is an other lie when even Ali express are able to track their own goods. Anyway, I was informed few days ago that the chairs never reached the transporter in Ireland and are now lost! Funny enough to read an other customer on trustpilot with the exact same story than us. That is another lie to cover the fact that the chairs never send off! Got an email asking if I wanted them to re-order them... I said yes but I can see they are now sold out so no clue how they will proceed to get some. Maybe magic, who knows? I don't know how many email I will have send again to get this problem sorted but it's already too much for 2 bloody chairs!! I thought I was buying from a reputable company! The truth is following all of those bad reviews and comments here on trustpilot, they shouldn't be operated in Ireland or outside of the uk. Very disrespectful to people, agents lying to cover incompetence and thinking a 30 pounds gift card will make you quiet.
EDIT : replacement chairs were order after
insisting. One was faulty, an other battle to get it reorder without to have to cancel, as per previous comments stated can be hard to get your money back. Anyway 4th attempt of delivery today and it's a drink cabinet that came in instead ... Now waiting for 2hrs over the phone to talk to someone who knows what is going on. Unbelievable

DONT EVER BUY FROM NEXT!!
-Terrible customer service. Useless.
-Joke of an app that keep returning error messages
-Falsely advertised products
-Online vouchers bought on Ireland cant be used online in Ireland.

Have had 2 separate orders and they all have taken a minimum of 4 weeks even though we were told 3-7 days when placing the order in store, don’t know why they don’t just tell you it’ll take a month.

Absolutely appalling customer service - I am waiting THREE MONTHS, ordered 3 July, for a bed which I paid over 700 for for my 6 year old son . A litany of errors and mistakes, totally incompetent , would not advise to buy furniture from Next. I have been on countless phone calls ; emails - absolutely dreadful .They promise to rectify mistakes , for the second time I have got an email today saying the order was lost , a bed , they said same in September , and that would have to be reordered . Not plausible same losing of a bed happens twice . Do not buy from them .

Really surprised by the bad reviews. I regularly order online and use the in store collection option as there is a Next store close to my office. I have never had any issues with ordering, product quality or returning items. I pay via PayPal and returns are usually credited back to my account in a couple of hours, and always within 24 hours.

30/08/2024 I ordered coffee table. In my letter was within 4 working days delivery time. After 10 working days I contacted customer service and they booked for me delivery on 20/09/2024.
20/09/2024 I contacted them for tracking number or information about delivery time they told that they didn’t have any information because it’s a local service.
20/09 no delivery. I tried to contact customer service they answer me in 3 hours after my message and closed conversation because I am offline. 21/09 I contacted second time and they told me that full information will be on Monday 23/09. Today they told me that information will be in 2 working days and my order was made 14/09. I think that I did order and they just forgot about it. And if I no wrote them after 2 weeks I lost my money.
Terrible service, disrespect for the client. Never again order on next

Had a pair of catherine langsfield textured purple black out curtains delivered yesterday. They were awful. They looked good in the picture but they had the look and texture of a shower curtain. Only good enough for the bin..

Bought 2 sofas 7 day lead time, 4 weeks later still no sofas. Absolutely deplorable customer service. Sofas were due today between 8-4 and got a call at 1.30pm to say they wouldn't be delivered today and no idea when they would be delivered. Was hung up on twice by "customer care" after spending over 2hours on the phone and 4k on sofas for nobody to be able to tell me when I will receive them. Absolutely disgraceful avoid next home at all cost

Absolutely awful shopping online with next.ie. my account keeps rejecting me from signing in and the chat robot is an totally none sence which understands nothing! All it does is to repeat the info already listed online. I can not access my account which I just registered yesterday with the correct info, confirmation email said I will get my shipping today, I don't see my order at all! I thought their online service had improved so I'm back shopping with them again. This just reminds me how terrible it is to shop from next online. I should of read the reviews here 1st before I back shopping with it.....
Do not bother shopping online with next, feeling like I'm not dealing with proper Human here....

Worst customers service ever. They told me my order will be for collection they was marked as collected and returned my money without me even collect it. Mess and all after 2 weeks of waiting...avoid!!!! I hope this company will not be longer on the market

I bought the skinny indigo jeans size 16 xxl for tall fitting. They fit perfectly and are really comfy too. Waiting for more stock to come in so I can get more.

Unfortunately what you order is not what you always get. What the product looks like and described as, is not what I got.

Purchased some clothes. Gents geans. Jumpers shirts. A very nice person served me. But very hard to get proper measurements. Would prefer to deal with male attendent in mens fashion. As a result I have to return goods. Wrong fittings

Ordered new balance runners in black, receive cream & gray ,contacted customer service who offered 15% to keep but advised I didn't want,asked why not discount for reorder as it was sent wrong ,next email offered discount but advised me AGAINST ordering as could not guarantee same would not happen ....what a joke ..not much of a shop if they won't send you what you order ,have ordered off scuh hopefully a better experience

Just amazing customer service. Some items received were faulty. They were replaced quickly & without fuss. Products purchased ( rugs x 2 , lampshades x3) are superb quality. Happy customer.

Richard and Marek were polite respectful delivery drivers. Called us ahead of delivery with am ETA. There was a bit of a worry that my huge sofas wouldn't get through the doors at first but after a bit of pushing and pulling they did it! They put the furniture exactly where we wanted it to go and put all the cushions on. We offered them a drink and a 'loo' break but they declined. Richard said they had 22 more deliveries that day! They took all the wrapping away with them and left our home clear. Thanks guys, yet another example of fabulous customer service 👏 👌 👍

I was in store in next Tralee this evening around 6:15 looking for a baby pramsuit unfortunately they were out of stock so I asked a member of staff could she check out back to see if there was anymore sizes, She was by herself at the till so she said she couldn’t at the moment but she checked the computer for me but the computer showed the size I wanted wasn’t in stock and there was no others in that size either. I told her not to worry I would run to another store and come back if I don’t find anything.

When I came back she had found 3 different options of pramsuits for me, which I was not expecting. She was ever so nice and I was very thankful as have been looking everywhere. I found her to be great assistance and was not expecting that level of service. Unfortunately I did not catch her name but this woman deserves praise when she’s doing great at her job.