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Worst company ever when it comes to returns and giving back money. They returned money to somebody else for my return and refuse to give it back to me despite having transaction number from my bank. Despite having all tracking Numbers and Proofs of return! I speak to Customer Care every day and they are just horribile!!
I ordered two pairs of slippers the boys slippers I was not impressed with and the women’s Highland cow slippers were huge. I ordered a Medium for my granddaughter who is 12 but these looked huge she takes a. 4.5 . I looked at the sizing and it said a M was a size 5 UK . On checking after they arrived the sizes for an M is as follows an M is suitable for uk as follows size 4.5, 5, 5.5, and last but not least a size 6 . What ridiculous sizing is that it means anyone who takes a 4.5 uk size has to wear slippers that will fit someone in a uk size 6.
Impossible to return products - You need to send to another country BUT for this You need a phone number as its international package which is not provided on site,
chat help - of course not provided, when i wanted chta to connect me with human - deatils somehow are not correct accoridng to system ,which is not true as i tried 3 times and also phone number should not be needed,
email - you can send via website but...submit button doesnt work :)
phone on website-tries to call but again : no such number exists... pathetic
clearly designed to make returns impossible
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