Nextdaycarmats Reviews 

176
•
TrustScore 3 out of 5

3.1

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Rated 4 out of 5 stars

I've used this supplier a number of times. Now look, it's probably a shame that they've named their company in a way that means their trading strapline is in the hands of someone other than themselves... See more

Rated 5 out of 5 stars

Excellent product delivered promptly. One slight issue as the rear mat (which I didn't really require) does not have access flaps for my 08 Scenic floor boxes. Had I been replacing all then it woul... See more

Company replied

Rated 2 out of 5 stars

Ordered before 1oclock for next day delivery as was stipulated on their website, mats arrived 2 days after order so not so good there. I ordered deluxe mats for my Audi A3. Unfortunately the mats I re... See more

Rated 1 out of 5 stars

Impossible to order, impossible to create an account. I tried several times. Taken my business elsewhere.

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Nextdaycarmats.com is brand new and exclusive to UK Mainland customers. Managed and created by www.carmats4u.com, we (carmats4u) decided to offer some of our most popular ranges & colours but with a faster dispatch time & a super fast DPD delivery service. Although Nextdaycarmats.com is fresh to the UK, rest assured it's creators are not. We have over 30 years experience in the manufacturing of Tailored Car Mats, Boot Mats, Bumper Protectors & more. We have and always will lead the way in supplying high quality car accessories at unbeatable prices. If you're interested in purchasing today, please feel free to contact us by email: info@nextdaycarmats.com or by phone: 01754 613974 9am to 5pm Monday to Friday.


Contact info

3.1

Average

TrustScore 3 out of 5

176 reviews

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3.1

All reviews

(176)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a very positive review!

The name implies that items will be delivered on the next working day. They won't. I had ordered in time to give as a Christmas present. I doubt that they'll be here before the new year.

My advice would be to ignore the name of the company (and also don't believe the title of this review). I'd suggest a name change to 'Yourcarmatswillturnupbutdontholdyourbreath'.

December 29, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi,

We're really sorry that there has been a delay with the order. We are always commited to delivering our orders ontime. I believe we may have spoken yesterday and I believe the parcel has actually been delivered. We're dealing with exceptional circumstances currently and I realise, this is very frustrating. We do explain within our delivery page that sometimes there can be delays. We use a mixture of couriers including DPD, Myhermes, Parcel Force and UPS. Each of these couriers are all having difficulties keeping up with the demands of online purchases with drivers falling ill etc due to Covid. It's an all too familiar story and one that doesn't seem to be moving on anytime fast. We hope that you can accept our sincerest apologies on this.

Please if there is anything we can do to help further, do get in touch.

Kind regards,

Jamie Barke
Sales Director

Rated 2 out of 5 stars

Look nothing like ones on the website

Ordered the rubber mats as a Christmas present, nothing like the picture on the website, very cheap looking and arrived loose in a plastic bag. Feel embarrassed to give them now, wish I'd read the reviews first. Gave 2 stars because they did arrive quickly, that's the only plus side

December 10, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hello,

I am really sorry to hear you're not satisfied with our Rubber Car Mats. We sell thousands of these per week and unlike our competitors, ours are REACH certified which means they're of a superior quality. There's also no nasty smells. Of course, we are happy to accept a return if you wish to send them back?

In regards to the packaging, we use a recyclable Grey bag which is designed to fit entirely around the shape / size of the product. This is to reduce the amount of packaging as we're doing our best to reduce unneccessary packaging and our carbon footprint.

We are here to help so please do drop us a message sales@nextdaycarmats.com and we'll do our best to resolve any issues.

Kind regards,

Jamie Barke
Sales Director

Rated 4 out of 5 stars

Ordered on a Friday so accepted that…

Ordered on a Friday so accepted that the order wouldn't go live until the following Monday. The trading name 'Nextdaycarmats' suggest that I should expect delivery on Tuesday, Sadly Not. Not really surprising given the time of year and Christmas post. Maybe suggest a warning on the website.
Having arrived the following day so not as bad as some reviews, the quality however was highly questionable?
Having ordered their 'Luxury' brand I really did expect a quality product, Had something gone wrong in the dispatch department? Answer, yes.
Having contacted the company I spoke with Holly Renshaw who was more than helpful and confirmed that the wrong set had infact been dispatched. She immediately sent out a sample of the mats I should have received for colour acceptance and following agreement arranged a replacement set.
She went a stage further by allowing me to retain the original set for 'Winter Use'.
An initial hiccup but great service from Holly, thank you.

December 8, 2021
Unprompted review
Rated 1 out of 5 stars

Not next day

Ordered on a Sunday and still not here or registering on Hermes Tuesday evening. Company "thinks" it "should" arrive tomorrow. Would suggest you use amazon prime if you need it next day.

November 30, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi,

We're really sorry that there was a delay with the order. We are always commited to delivering our orders ontime. We're dealing with exceptional circumstances and I realise, this is very frustrating. We do explain within our delivery page that sometimes there can be delays. We use a mixture of couriers including DPD, Myhermes, Parcel Force and UPS. Each of these couriers are all having difficulties keeping up with the demands of online purchases in particular during this pandemic. It's an all too familiar story and one that doesn't seem to be moving on anytime fast. We hope that you can accept our sincerest apologies on this.

Please if there is anything we can do to help further, do get in touch.

Kind regards,

Jamie Barke
Sales Director

Rated 1 out of 5 stars

This is the worst company to buy any…

This is the worst company to buy any product.
Customer service do not ant track records of delivery and after so many reviews not improving.

I recommended do not buy from them at all. One day they may close the business and you may loose money, it is my personal opinion.

October 7, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor quality, poor customer service

Very poor quality. ‘Deluxe’ mats are thin and rigid like cardboard. On top of that, they don’t fit. Their template is well out. Contacted them, explained the issue, asked for a refund (£26.99) - just front mats. Was asked to give reg, to check I’m not an idiot and ordered the wrong thing, then provide pictures of the ‘issue’.

I was offered the ability to provide a new template for them, and then a new mat - no apology still for the mats that are faulty/not fit for purpose.

Polite, but ineffectual customer service.

Also trade under the name Carmats4U.com

Was offered a 25% ‘refund’ - so there you have it, they value their Deluxe mats at £6.74.

I rejected the offer. Now escalated to PayPal.

AVOID. Buy genuine mats.

October 4, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi Ian,
I am very sorry to hear of your experience with us. I have tried to contact you via telephone and email as I would like to get this resolved for you. Please contact me as soon as you are able to.
Kind regards,
Mark

Rated 1 out of 5 stars

NOT NEXT DAY STAY AWAY

Not next day, tracking showed 2/3 days delivery time. Item not arrived, customer service is rubbish. Have my money and also no item. Stay well away from these thiefs!

Would not recommend

September 15, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi Mahfooz,

I'm sorry to hear you feel this way, we are here to help and I would really like to resolve this for you. Would you be able to email us at Info@carmats4u.com with your order number and I will take a look into this.

Kind regards
Georgia Howard

Rated 4 out of 5 stars

Good mats, look great in my car

Ordered car mats from these people , did not arrive next day as promised,company contacted me to apologise for the delay, I can accept their apology as things happen, mats are good quality and look good in my car,

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

Poor quality late delivery

As per previous reviews )which I should have read prior to purchasing), once the order was placed I received the mats 4 days later. This is nothing like what their title suggests.
Once the mats were received the quality was not as expected for mats at this price.
The carpet is thin and mats are overall quite flimsy.

I've emailed the company but the reply seems to be the same as what they normally write when receiving bad reviews.

August 22, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi Tej,
Sorry to hear about your experience. I have tried to contact you via email and phone call to change your experience into a more positive one. If you could please get in touch with me I am more than happy to get this resolved for you.
Kind Regards,
Mark

Rated 4 out of 5 stars

Great product but courier lets them slip back

I collected my new car only to realise they didn’t provide floor mats. I searched web and found several sites with good quality products at reasonable prices. I wanted then quickly so plumbed for next day car mats, they were certainly not the cheapest but offered free next day delivery if ordered before 1.00pm. I ordered around 11.00am so waited for my mats to arrive. I received an email conforming delivery and tracking details.
Next day I checked tracking and it stated they were not yet in receipt of the goods and were awaiting them. I emailed the company waited in all day but NO delivery or any response from the company. At 6pm I checked tracking again, still awaiting the goods from the supplier.

Phoned office spoke to Ross, explained the goods had been dispatched and delay due to Hermes. Apologies and made offer of compensation.

Goods arrived Thursday, shipping label stated Next Day Delivery and dated Monday 19th so they had done all they could. Delay due to courier.

Mats fitted perfectly, great quality so pleased with product, contacted office to confirm delivery and correct goods and given partial refund for inconvenience and delay, could not ask for more. Would have given 5 * except they need to change courier as they are letting down the company and disappointing customers.

July 20, 2021
Unprompted review
Rated 1 out of 5 stars

Poor delivery and quality

Order for next day delivery, came 4 days late. Quality was very poor, claims to be 650gsm but at best it 300gsm. Very thin cheap looking mats you'd get better quality from a pound shop.

June 17, 2021
Unprompted review
Rated 1 out of 5 stars

Definitely not next day as many others…

Definitely not next day as many others have stated. Ordered prior to 1pm, two days later and the item still hasn't been dispatched.

June 15, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi Ben,

I'm sorry to hear you did not receive your order next day. Would it be possible to drop me an email and I can look into what caused this issue so I can do my best to make sure this does not happen again.

Kind regards
Ash

Rated 5 out of 5 stars

Excellent.

After searching, and looking at many companies for mats for my new Dacia Duster, I chose Nextdaycarmats and I'm so glad I did. The mat's fitted perfectly and they are of good quality. I also bought a boot liner through one of their other companies, and that too, was excellent. I can highly recommend them.

June 14, 2021
Unprompted review
Rated 2 out of 5 stars

Definitely NOT Next day delivery

Next day car mats delivered my mats on the Monday after ordering and paying for them on the previous wednesday. Hermes claim they received the package on the sunday.
This was NOT a next day service.
The spacing of the fitting holes was about 4mm too far apart. I paid extra for the thicker mat but what I was sent was so thin it kind of floats above the floor because the fixing plastic inserts protrude about 4mm below the bottom of the fabric.
None of this is impressive.

June 7, 2021
Unprompted review
Nextdaycarmats logo

Reply from Nextdaycarmats

Hi Alexander,

I'm sorry to hear there was an issue with your order and I would like to get this rectified for you. I'm afraid I cannot find any orders under your name though. Would it be possible to email me with either your order number or postcode and I shall do my best to make this right.

Kind Regards
Ash

Rated 1 out of 5 stars

Bullied off phone by rude rep

Crap quality boot tray from other online store trading as them. Was palmed of to sales man Jamei. He is arrogant . Made me feel stupid on phone call and told me its my fault, it was them. Would not recommend unless you want to be bullied on phone call

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Would use again

Ordered late Thursday night and received Saturday afternoon. Excellent delivery and great quality. Would use again!

May 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great company, excellent service

I bought a full set of mats for my 308. They arrived promptly. There was a hiccup (entirely my fault) and my query was handled very quickly and in a courteous and professional way. The mats are great and priced sensibly. I am a very satisfied customer and will be straight back to NEXTDAYCARMATS when I need mats for my other two vehicles. Well done Ashley and the team!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!! Very Happy customer!!

I recently ordered some new mats for my new car and I had a fantastic experience with next day car mats!! I was looking for mats and found some reasonable cheap compared to other places and I was also enticed by the FREE next day delivery compared to other places I’d looked at which was the standard 3-5days. I was in a bit of a rush so I ordered but after a few hours I i had a look at my confirmation and I realised I’d ordered the wrong mats for my car I needed Grandland mats and I’d stupidly ordered Crossland mats (pretty peeved off at myself at the time) so I emailed the company to inform them and asked if I could possible change them to the ones i needed as they was exactly the same price. Tbh It being a Sunday I didn’t hold out much hope and was fully expecting to have to wait till I got them and the. send them back. The next morning I got the confirmation that they had been shipped and this reinforced to me that I was gonna get the wrong ones. A few hours later I recieved and email from customer services telling me it was not a problem the order had now been changed and they’ll be with me tomorrow ( Thank you very much Ashley) This made me very happy indeed but I still had my doubts and was kind of still expected the wrong ones. They arrived the next day and Happy Days they are 100% the ones I needed!! I ordered the standard Grandland 2017+ And they fit my Grandland 2021 perfectly and are a reasonable good quality mat for £20!! Amazing service and amazing customer service from Ashley & Mark from start to end!! Very happy customer here!!

April 28, 2021
Unprompted review

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