Next Gen Mobility Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and caring team, highlighting exceptional customer service and personalized support. Many appreciate the owner's direct involvement, ensuring pleasant interactions and confidence in purchases. The staff's helpfulness and quick responses contribute to a smooth, trouble-free experience. Reviewers are highly satisfied with product quality, often describing purchases as excellent value and well-packaged. The delivery service consistently receives praise for its speed and efficiency, with many items arriving sooner than expected and in perfect condition. People also highlight the company's commitment to providing extras and ensuring products work as advertised, making it a top choice.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Customer service

Customers had positive experiences with customer service, consistently praising the top-notch support and... See more

Service

Customers consistently note positive experiences with service, often highlighting the fairness, support, and... See more

Staff

Consumers consistently report highly positive experiences with the staff, particularly highlighting the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more

Rated 5 out of 5 stars

Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

The price is definitely competitive. Plus the great additional extras they throw in. Aside from that, it is nice to get immediate customer support. Every step of the way till I received my wheel here... See more


4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(241)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought an Aeon, great service!

Just got my Aeon and I love it! Took a little bit longer to get here because of the ice storm, but I was informed every step of the way which was awesome. It’s always great working with a company that communicates with their customers!

February 2, 2026
Rated 5 out of 5 stars

Satisfied Customer

I've purchased many Wheels and parts from NGM and I've never had a bad experience. Rob and NGM are the best!
Trust must be earned and over the years Rob's deep knowledge of EUCs has helped guide me towards the right Wheel; he's talked me off the ledge of bad decisions more than once.

January 28, 2026
Rated 5 out of 5 stars

Top notch EUC Dealer 👌

Rob is always a delight to work with. Parts and wheels are shipped out fast and I never have any issues. Highly recommend your EUC purchase be made through Nextgenmobikity. I have ordered several wheels and parts and absolutely love the service, quality and shipping speed.

January 27, 2026
Rated 5 out of 5 stars

10/10 experience

I’m very happy with my purchase! Rob does an amazing job at taking care of his customers. Next gen mobility has some of the best prices and fast shipping! I will continue to do business with them!

January 5, 2026
Rated 5 out of 5 stars

Great Service

I missed a shipment for a warranty motor and they resent it to me no questions asked. I really appreciate the good service! Great communication!

December 30, 2025
Rated 5 out of 5 stars

Could not have asked for better customer service

Everything arrived in perfect condition exactly as described. Owner was very good about communicating every step of the process as the wheel I ordered (Leaperkim Oryx) had to get a motor replacement. The owner (Rob) was amazing with communicating everything with me, giving me tracking, and just being on top of everything I was very impressed and I never waited more than 30 minutes for an email back so I really appreciated that. The customer service at Next Gen Mobility is honestly outstanding and I will definitely be buying from them again next time I need to upgrade my wheel or buy accessories.

December 23, 2025
Rated 5 out of 5 stars

Great Wheel!

Great Wheel!! Great communication throughout the whole ordering/delivery process. The wheel (Nosfet Aero) is beyond my expectations!!!

December 25, 2025
Rated 5 out of 5 stars

New rim

NextGenMobility is one of the best companies i have ever order for.
Especially when I was in need for a new rim for my leaperkim.
The most speediest email response and delivery to say.
Im extremely happy to have my wheel up and running again.
Thank u Rob! U rock!!

November 28, 2025
Rated 5 out of 5 stars

Rob makes it easy to get what you want…

Rob makes it easy to get what you want with confidence

He provide service after the fact in a way that you would imagine he has so many employees

He eats sleeps and breathes this culture, and I couldn’t be happier with the support for my charger, which had been damaged somehow in New York.

November 28, 2025

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