I unfortunately made some mistakes when sending the payment via crypto (usdt), but Optic from support was able to find the payment and then apply it towards a new order. I was a little worried at the... See more
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I ordered, I had use some ridiculous 3rd party, which messed up my order, but customer service was all over it. I never got an email with tracking, but I was kept posted throughout and received the or... See more
Requiring payment via Venmo and then requiring a 3rd party app “Peer” which needs you to log in to your personal account to “verify” the payment. They don’t offer an alternative to this “Peer” app whi... See more
Company replied
First couple of orders were ok with BPC 157 and Tessa. Then their site keeps crashing and common product their out of for like 2 months. When you contact them, this Josh has quite the attitude whe... See more
Company replied
Company details
Written by the company
Research Institution selling research products to labs across the United States.
Contact info
United States
- support@nextgenpeps.com
- nextgenpeps.com
2.7
Poor
31 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Next gen is legit
Next gen is legit. Customer service helped fix a transaction screw up i made. They resolved the issue the same day and got my order out to me. You got a customer for life. The products are very good and the prices are good as well. They work and the work good. Im happy.
April 3, 2026
Unprompted review
Order via crypto
I unfortunately made some mistakes when sending the payment via crypto (usdt), but Optic from support was able to find the payment and then apply it towards a new order. I was a little worried at the time that maybe the money was lost, but support found it and applied it to the order. Thank you for all your help! It took a few days to get resolved, but I am glad I'll get my order soon!
March 27, 2026
Unprompted review
Customer service is amazing and…
Customer service is amazing and products are fire
March 30, 2026
Unprompted review
Horrible customer service RUN!
Horrible customer service. They define customer service as “ go find it yourself”. And no accountability for the horrible customer service. I asked a question about their product they told me to go read their website. When I said I could not find it on their website, they responded that it's there, go find it. Seriously? If they act that way before you buy...I highly DO NOT recommend this company
March 28, 2026
Unprompted review
Reply from Nextgenpeps
Hello Gabby, Sorry to hear about your experience.
As mentioned in our response, our sizes on our products differ from product to product. There are multiple variants for each product. Seeing availability of each product is best done on the website. If you have further questions on the sizing of specific vials, please let us know, and we can help with that.
Another thing to note: Our support response message to you was 1 minute after you sent us an email. Wouldn't call that "Horrible customer service".
Great customer service
Really good experience with this company. Reached out to chat support and Optic was super helpful and responsive. Would recommend!
February 27, 2026
Unprompted review
This site is a scam
This site is a scam. Don’t trust the reviews. Ordered a product that never arrived and got the runaround for about a month. The only customer service available is a bot on there website. By phone no one ever answers. I never got a response to emails either. I finally got in touch with someone who said they were issuing a refund and surprise surprise I never got a refund. Save your money and stay far far away from this company
February 5, 2026
Unprompted review
Reply from Nextgenpeps
Hey Courtney, I'm sorry to hear about your poor experience, can you please reach out to Support@nextgenpeps.com? We would love to make this right and resolve your situation!
Optic from support is on his game
Optic from support is on his game. Looking forward to receiving order
January 24, 2026
Unprompted review
I purchased some BPC-157 capsules and…
I purchased some BPC-157 capsules and they helped with my shoulder. Received it in only 2 days as well.
January 9, 2026
Unprompted review
Best support
Best support, Even better delivery. came quick. Got BPC-157 for shoulder recovery and could not be any happier
January 24, 2026
Unprompted review
Great customer service
Great customer service. Very responsive and take care of you. Thanks
January 23, 2026
Unprompted review
Great quality products
Great quality products, great customer service. Wolverine stack has done wonders
January 15, 2026
Unprompted review
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