Nexthousecopenhagen Reviews 29

Is everything okay at this hotel? - A deeply confusing and worrying experience

I truly wish I were writing a positive review, but my recent experience at Next House Copenhagen has left me confused, concerned, and honestly unsure about what kind of operation I actually encountered.

I had booked two nights (05–06 November 2025) and arrived expecting a simple, functional room. What I found was an overwhelming mechanical noise from a ventilation system directly outside the door. I reported it and was moved to another room — where the same noise now came from inside the ceiling.

At no point was I offered a third room, and thus, I had to book another hotel at the last minute and pay for both.

When I approached reception again, I spoke with Mads Aasklint. At first he told me refunds were impossible due to cancellation rules — even though I wasn’t cancelling anything; the hotel simply didn’t have a liveable room available. When I clarified this, the explanation shifted: now he said he didn’t have the authority to issue refunds and I would need to write to the manager, Jep Friis Egefjord. I was handed his business card and told to contact him directly.

That’s when things became… strange.

I emailed the manager (07 November 2025), but the reply I received (07 November 2025) came from the manager’s account and was signed — again — by Mads Aasklint. Suddenly, Mads now did have the authority to make a final decision after all. And the story changed once more: he now insisted there had never been any noise issues, that I had been offered a third room (which never happened), and that this was all simply a “cancellation” matter.

At this point, I genuinely don’t know what to think.

Some questions I still cannot get answers to:

How did the receptionist suddenly gain the authority he previously told me he didn't have?

Why is the receptionist replying from the manager’s email account?

When will I actually hear from the manager, Jep Friis Egefjord?

Why does the version of events keep changing depending on who I talk to — or which email account is being used?

How am I supposed to navigate a situation where the hotel insists I must pay for a room that was not physically liveable?

I am left with the unsettling impression that internal communication (or perhaps hierarchy?) at this hotel is not functioning in any reassuring way. I sincerely hope everything is okay behind the scenes — because from a guest’s perspective, it surely did not feel that way.

I still haven’t received a refund, nor a clear explanation.

I am simply trying to understand: How am I supposed to deal with this?

Until I receive transparent clarification, unfortunately I cannot recommend staying here.

The hotel had been booked for a surprise 40th birthday present for my husband, as part of a weekend trip to Copenhagen. Unfortunately our flight with easyJet was cancelled at literally the last minute, even as we were waiting at the boarding gate at the airport having passed through security.

As there were no other flights to Copenhagen until two days later, we were forced to cancel our trip and also all of the activities that had been planned. Without fail, all of the companies understood our situation and refunded the tickets without any problems at all, even those with supposedly ‘strict’ cancellation policies.
Except for the Next House Hotel.

We called the hotel as soon as we found out the flight had been cancelled, the first person I spoke to was very understanding, and said that even though we had booked through Booking, we would have to cancel the reservation through Booking, but he said that he could not see any problem and that he was sure that it would be fine and that the hotel would be able to refund us.

On contacting Booking, they said that they understood our situation, and that they would send a request to Next House Hotel to ask for a refund on our behalf. Booking mentioned that most hotels would refund a reservation in a case such as ours.
Except for the Next House Hotel.

Booking came back to us with a message saying that the hotel had not yet responded to their request. We called the hotel directly, but this time the lady who answered said that the hotel policy was that no refunds would be given if the reservation was non-refundable. I always thought that this was to ensure that people wouldn’t reserve a room to block a date, before cancelling at the last minute, but apparently it also applies to travellers who are literally at the airport expecting to get on a flight, but then are told that the aircraft will not in the end be flying.

There are many disappointing aspects to this. The fact that two staff members of the hotel had very different understandings of the refund policy. The fact that the hotel even refused to issue vouchers for the same value as our reservation to use at a different date, as we suggested as an alternative. The fact that the hotel would not allow us to book a room for 12 months’ time, demonstrating our good will to honour our reservation. The fact that the reservation cost over €500, which is a huge amount on a French salary, even more so in the current economic situation.

Especially since the hotel has, according to its website, 433 rooms and 1667 beds, so clearly our one room being booked and unused would be a real problem for them. The hotel has “friendly people behind the reception”, where “warmth, creativity and humour are fundamental”, and where we can “create unforgettable memories together”. This memory is certainly unforgettable, warmth was lacking in one conversation with the hotel, and half of the staff I spoke to were less than friendly, which is why we will definitely think twice (three times?) before booking with Next House in the future.

Not a single thing to complain about. Everyone was pleasant, everything clean, beds super comfy and good food! Definitely going back

Tonight a guy sexual harassment our friend women, and he lie to manager and manager come to us and try to kick us out, we call police and police say we have to leave, shows how corrupted this hostel is, be aware please. I will upload picture of the sexual harassment guy. Kind regards