ERGO NEXT Reviews 1,393

Easy to Navigate and great rates.

Worse insurance company ever. They will take your money even if you don’t no longer have a policy with them . Very unprofessional as well

GREAT insurance very easy app to produce insurance without a fuss

NEXT was an obvious choice 3 years ago, I was paying a little over $100/month for my small business. I now pay over $300/month. You can’t talk to a person - it’s all electronic. They do make it easy to view your documents when needed but that’s about the only perk.

Good company glad insure small tree guys l Iike me affordable

been with Next for several years and never filed a claim. Just noticed on my bank account that they raised my premium from $60-$104. I will either get this switched down or be switching over to the Hartford that is cheaper.

Excellent, very easy to manage.

Great app

Fabulous insurance.

Quick and very reasonable ,

Very user friendly and simple to work with! Love the convenience of having next insurance!!

Easy to work with and small business friendly!

Everything is easy to do on the app

Fast service and easy to make a live certificate

Untrained Customer service agents gave out bad information to client. When I called in to sort it out I was on hold with an apologetic agent who was trying to sort out the issue for 45 mins. Never received the resolution I was promised. Called in the next day and was directed to a rude agent. When asked to expedite the request due to the issues that they caused I was told that I should have asked sooner. We have been waiting a week to have this resolved. Your system is broken!!

Next insurance is a scam. 2 weeks after purchasing the policy from them they started charging my credit card. When l called and asked why they charged my card since my next payment wasn’t due for another 2 weeks, they said it was the fees that were involved to set up my policy. No such fees were ever mentioned up front. Beware!! Definitely a shady company.

How do you bumble a 3 location deal, when your advantage is integration to eliminate workers comp audits and provide a cost save? Here's how.

1. Assign a rep that you have to follow up with to get a quote

2. Ask that same rep about when the quote should be signed given your first payroll is still over a month out, and have to ask that question for 12 days and about 5-6 different emails yet to still not have an answer

3. Have a 1855 number not connect to anyone

4. Have a chat person named Ariel T combine incompetence with a horrendous and rude attitude

That is how you make someone want to spend more time and money with someone else.

The scheduling company we run our business off of is partnered with Next to provide WC pay by pay. This reflects poorly on them as well, that is how bad this experience was.

Love next, they have been very helpful thru the entire journey. Great value and wonderful service.

I was trying to get a quote for my business. They weren't able to locate my address on their system. Even though I have all my legal documents and permits for the address. As I was trying to explain my situation, the agent was rude and not helpful towards the situation. They told me to find insurance somewhere else. And that's what im going to do.

I dont know if next insurance is good, but their customer service is awful. I dont recommend the live agents. They are not trained and unable to give proper support.